Basco Reviews 

222
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and authenticity of the products, often highlighting their excellent taste and flavor, which many compare to authentic Spanish cuisine. Delivery is frequently noted for its speed and efficiency, with items arriving well-packed and in excellent condition. Customer service is also consistently described as excellent, with helpful staff resolving issues quickly. However, some customers noted delivery issues, including packages left outside, arriving defrosted, or on incorrect dates. A few people also experienced product concerns like underweight items, short expiry dates, or not meeting expected quality, and some were dissatisfied with customer service regarding delayed refunds or poor communication.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality, flavor, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the outstanding... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and a strong intent to... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered 2 packs fois gras, east site to navigate, arrived well packed with 2 unordered packs of padron peppers (the best out of Spain!). Our only gripe is with DHL delivery who didn't knock (we were... See more

Rated 5 out of 5 stars

Great produce and the finest suckling pig that money buy at a very competitive price. Products always arrive brilliantly packed and frozen products are fully frozen on delivery. I have been buying fro... See more

Rated 5 out of 5 stars

I bought a suckling pig. It was packed very well, arrived on time via DPD, and was absolutely delicious. Anyone who loves meat should, in my opinion, try a suckling pig: it is a breeze to cook in a... See more

Rated 5 out of 5 stars

There’s a wonderful choice of authentic foods available that you’re spoilt for choice. Over a couple of orders, I’ve taken Galician Bone in Rib steak, Secreto Iberico and Croquettas and each of... See more


Company details

  1. Cured Ham Store
  2. Cold Cut Store
  3. Liquor Wholesaler
  4. Seafood Wholesaler
  5. Wine Wholesaler and Importer

Information provided by various external sources

Wetherby, UK based importer of gourmet food and drink from Spain. Supplying trade and retail customers with our fantastic produce.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(222)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service, delivery and goods quality

Seamless buying and delivery process.
The parcel was delivered in 48 h., even with the standard delivery, in perfect conditions.
The meat, suckling lamb, was still perfectly frozen when delivered.
The meat was of excellent quality and true to the quality advertised.
I will used Basco again for sure.

December 19, 2024
Unprompted review
Rated 2 out of 5 stars

Communication

Had an issue with received order. No phone answer so left message. No returned call that i or next day. Second time it has happened but woint be a third time

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great products, great service

I have been buying from Basco for a while now and always been very happy with the service. First of all I can buy authentic Spanish produce not readily available at the supermarket with great quality and reasonable prices but it's also important that they offer good service. I put in my latest order in the afternoon, it was dispatched later in the afternoon and arrived next morning. I can be confident about fast delivery and any chilled or frozen products will arrive well packaged and can go straight in my fridge or freezer.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect order and delivery

Perfect order and delivery. The choice is amazing and the products we have sampled so far are outstanding. Looking forward to the cheese, sherry and meats. Highly recommended.

November 27, 2024
Unprompted review
Rated 4 out of 5 stars

It went wrong!

It went wrong!. My order with chilled food was not only delivered to the wrong house number, but also to a the wrong street (thank you dpd).

Can't fault Basco, Customer service quickly tried to remedy the problem and when dpd decided not to correct the issue they were happy to initiate a full refund.

The full refund was received within a few days.

October 8, 2024
Unprompted review
Rated 2 out of 5 stars

poor website, excessive postage

ordered in the past, great foo. However, website is terrible, so slow, and when i can to order, I logged on as an existing client, but I must fill in all my details again. So tedious.
then I came to check out, and they wanted £8.50 for up to 5 day delivery, really!! I emptied my basket

October 16, 2024
Unprompted review
Rated 1 out of 5 stars

I have bought churros from this company…

I have bought churros from this company all the churros i have purchased were broken in to pieces and i cannot serve these goods to my customers even doe i have emailed them continuously they are ignoring my mails i have photo proof this company shi!! and they are not professionals with their job absolutely no customer service whatsoever i have put 8 boxes of churros in the bin

September 19, 2024
Unprompted review
Rated 1 out of 5 stars

unfortunately some chilled food arrived…

unfortunately some chilled food arrived not adequately packed and at room temperature. When I notified Basco they were not keen to sort the problem out even though it was for a tiny percentage of the order. Shame to have poor customer service from a company with great products.

October 9, 2024
Unprompted review
Basco logo

Reply from Basco

We do appreciate your frustration regarding this situation. However, as per our terms and conditions, we do require all issues with deliveries and orders be notified to us within 24 hours of receipt of delivery. As your complaint was not received by our customer service team until 48 hours after you received your delivery, we are unable to process this complaint.

Kind Regards,

Rated 5 out of 5 stars

Top Notch Customer Service

Five star customer care. Special thanks to Alex who got my order dispatched. Delivery was fast too. Ordered Friday afternoon, arrived on Monday morning.

September 20, 2024
Unprompted review
Basco logo

Reply from Basco

Thank you so much for taking the time to leave this review. We hope to see an order from you again soon.

Kind Regards,

Rated 5 out of 5 stars

A true taste of Spain

A true taste of Spain. Everything we ordered was tasty, the cured meats, olives, cheese, pork. The Iberico pork is Devine, we liked the recipe ideas on the website. We followed the recipe for the Iberico pork on the website and we were not disappointed. The croquettes are also a must, some of the best I’ve had.

September 30, 2024
Unprompted review
Basco logo

Reply from Basco

Thank you for taking the time to leave this review. We're thrilled you loved the products as much as us!

Kind Regards,
Basco

Rated 5 out of 5 stars

Prompt & professional.

Ordered for next-day delivery and arrived as expected. Very well packed and quality products as usual. The selection online is excellent.

September 26, 2024
Unprompted review
Basco logo

Reply from Basco

Thank you for taking the time to leave this review. It's great to hear you loved both the service and products.

Kind Regards,
Basco

Rated 3 out of 5 stars

Misleading information about next day delivery

Edited after reply: realising that the delivery would not arrive that day was frustrating but I appreciate their customer service was sympathetic and tried to provide the best possible experience and solution given the circumstances. They reacted quick. I raise my rating to reflect that but unfortunately I cannot score them higher as the unintentional misleading info put me under a lot of pressure to find alternatives for my event.

I ordered from Bascofinefoods as I had good experience in the past and paid the Priority as it is mentioned at their webpage that is next day delivery except weekends and bank-holiday. I was expecting the shipping to arrive on Monday (normal working day) but I have been told that would not be possible. I am supposedly getting a refund but now I have few hours to come up with an alternative for my evening event. Really disappointed on how they let me down; I had good experience with them in the past.

September 30, 2024
Unprompted review
Basco logo

Reply from Basco

Thank you for taking your time to leave this review. We apologise for any miscommunication regarding our delivery days.

Outside of Christmas or dispatch days are Monday through Friday for delivery next day, this is for both standard and priority deliveries. This means no deliveries will take place on a Sunday or Monday. We do this to ensure orders spent no more than 24 hours in the delivery network.

If you ever need anymore clarification on this, please do not hesitate to get in touch with us at info@bascofinefoods.com.

Kind Regards,

Rated 5 out of 5 stars

excellent quality salt cod

Prompt service. Excellent packaging and fabulous quality. Have been searching for a long time to find a good quality salt cod for my husband Have finally found it. This is the best by far.

September 16, 2024
Unprompted review
Basco logo

Reply from Basco

Thank you for taking the time to leave this review. We hope to see another order from you soon!

Kind Regards,
Basco

Rated 5 out of 5 stars

Recently ordered several items from…

Recently ordered several items from Basco. I would totally recommend the Food & condiments as they are Fresh, Extremely good quality & sent well packaged (Numerous Freeze Bags to ensure Freshness & Quality) & delivered super quick.

Authentically Spanish & with little effort & preparation guidelines from Basco, you can easily create top quality & authentically Spanish Tapas. 100% from me & I will be ordering regularly.

September 6, 2024
Unprompted review

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