Basco Reviews 

223
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and authenticity of Spanish products, often highlighting a wide selection of items difficult to find elsewhere. Many people frequently mention fast delivery, excellent packaging that keeps products fresh, and items arriving in perfect condition. Reviewers also appreciate the excellent customer service, noting helpful and responsive teams who resolve issues quickly. However, some customers noted delivery issues, including items arriving defrosted or too early, and couriers leaving packages unattended. A few people found customer service unhelpful with refunds or unanswered queries. Occasional reports also mentioned products being underweight, having short best-before dates, or not meeting quality expectations.

What people talk about most

Product

Clients share positive opinions on product quality, frequently highlighting the exceptional flavor and... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the exceptional taste and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

Customers generally express satisfaction with their orders, frequently praising the quality of produce,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent, first-class,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered 2 packs fois gras, east site to navigate, arrived well packed with 2 unordered packs of padron peppers (the best out of Spain!). Our only gripe is with DHL delivery who didn't knock (we were... See more

Rated 4 out of 5 stars

Excellent products that are difficult or impossible to find elsewhere. A small glitch regarding delivery date. I chose a specific day only for the order confirmation to say no date had been selected s... See more

Rated 5 out of 5 stars

There’s a wonderful choice of authentic foods available that you’re spoilt for choice. Over a couple of orders, I’ve taken Galician Bone in Rib steak, Secreto Iberico and Croquettas and each of... See more

Rated 5 out of 5 stars

Bought Secreto Iberico and chorizo sausages and they are wonderful! Lovely marbling of the secreto means real depth of flavour and the sausages when cooked on the bbq are crispy on the outside and lus... See more


Company details

  1. Cured Ham Store
  2. Cold Cut Store
  3. Liquor Wholesaler
  4. Seafood Wholesaler
  5. Wine Wholesaler and Importer

Information provided by various external sources

Wetherby, UK based importer of gourmet food and drink from Spain. Supplying trade and retail customers with our fantastic produce.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

223 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(223)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recently ordered several items from…

Recently ordered several items from Basco. I would totally recommend the Food & condiments as they are Fresh, Extremely good quality & sent well packaged (Numerous Freeze Bags to ensure Freshness & Quality) & delivered super quick.

Authentically Spanish & with little effort & preparation guidelines from Basco, you can easily create top quality & authentically Spanish Tapas. 100% from me & I will be ordering regularly.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Basco is fabulous

We order regularly from Basco. The Fillets, wine, cheese and tapas/nibbles are great and the orders arrive in a day or two.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great to be able to buy my favourite gin in the UK!
Order arrived quickly and very well packaged.
Can imagine I am back in Menorca whilst drinking the gin!

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

First class produce

First class produce. Suckling Pig is great with the Pork Loin so tasty you will find it hard to go back to supermarket imposter meat.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Perfection.

The entire order from start to finish was flawless. Fantastic service and prompt delivery. The food products ordered were of a very high standard and did not disappoint.
My order arrived on the scheduled date and was packaged well. 10/10

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Meator probe plus 2

Meator probe plus 2
Bought a meator probe that was faulty, tried to go through meator with no result! Miles from Basco calls me up personally to get the issue resolved, also made sure after new product was delivered i was also satisfied. Absolutley fantastic customer service, will recommend Basco to everyone

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Every order from this company has been

Every order from this company has been. EXCEPTIONAL! The food is outstanding and the service is simply second to none! I never go anywhere else! The staff are always most helpful and the website is so easy to navigate!

July 17, 2024
Unprompted review
Rated 2 out of 5 stars

Poor customer service & underweight goods

I’ve ordered from Basco several times & been pleased with the quality of the goods but their customer service is poor. If something goes wrong, they are not prepared to properly resolve. My last order had 2 expensive joints of beef that were materially underweight. The order also went to the wrong address which we had to track down & spent 2 hours driving to retrieve. The address details were pre populated by their system and were correct in terms of the street address & village name. What I didn’t spot is that the postcode was wrong but as there is only one village in the UK with this name, I had no reason to check the postcode. Apparently it’s my fault as they are not liable for their system error as per their T&Cs! Mistakes happen but it’s how they are resolved that counts. Will not use them again.

June 22, 2024
Unprompted review
Basco logo

Reply from Basco

We appreciate you taking the time to leave this review.

We do on every occasion try to find the most appropriate resolution to any issue. In regards to delivery addresses, Basco do not retain or input any part of a delivery address for any orders placed online.

We are of course sympathetic to errors made with delivery address at check out and we do try and limit these errors by sending an order confirmation and an email notification of dispatch.

We will always do what we can to help resolve situations such as this, however once an order has left our warehouse we are extremely limited to what we can action. One this occasion we are sorry that our gesture of good will was not satisfactory but we do hope you revisit our online shop in the future.

Kind Regards,
Naomi Patrick
Office and Sales Manager

Rated 5 out of 5 stars

Prompt reliable

Prompt reliable, excellent quality and delightful to deal with

May 2, 2024
Unprompted review
Basco logo

Reply from Basco

Hi Fiona,

Thank you for your kind review! We hope you continue to love our products.

Kind Regards,

Rated 5 out of 5 stars

I have been using Basco for a couple of…

I have been using Basco for a couple of years now and they never fail,I must mention Jo who is always on hand to advise about products and help Jo has a vast knowledge of all the fabulous Spanish products that they sell and she is so helpful and is who i always try to deal with when i call them for advice, the rest of the team are also great.
If you are looking for the finest Spanish ingredients look no further than Basco they are brilliant its all gourmet and delicious the best of Spain on your plate and sure to impress if you are doing a Spanish themed dinner
All the Tapas ingredients such as the iberico ham, the chorizo, Manchego , olives black pudding etc incredible , the anchovies etc stunning the Caribinero prawns are absolutely unreal good and i promise if you have never tried one you should , the suckling pig is amazing and so easy to cook and get juicy meat with crackling thats like glass and divine ,the salt cod croquettes wow, the cooking chorizo is brilliant the wines sherrys pedro ximenez all of it is amazing, i am ordering the lamb soon for a dinner and im sure that will be just as good.
I could carry on listing all the great produce they supply but honestly its all fantastic and all delivered on time packaged and chilled.
I love the way the Spanish eat the quality and it’s so good to find basco and Jo they bring the best of Spain to your doorstep and are great to deal with.
Looking forward to many years of dealing with them.

June 9, 2024
Unprompted review
Basco logo

Reply from Basco

Hi Jeremy,

Thank you so much for the time you have taken to leave this review, it has been wonderful to receive and share amongst the whole team at Basco. As ever, we hope you continue to love the things Basco do!

Kind Regards,
Naomi Patrick

Rated 3 out of 5 stars

Disappointing customer service.

Had a good experirience the first time I ordered 5kgs of Iberico pork.
Recommended to 2 different friends of mine and they order 5kgs each too.
I have never received the referral discounts from Basco, even after calling them and emailing several times about it. I'm not ordering from this company anymore.

April 1, 2024
Unprompted review
Basco logo

Reply from Basco

Thank you for taking the time to leave this review.

We are sorry to hear that you have not received your amigos discount code as advertised or received a response from our customer service team.

If you would like to contact us at info@bascofinefoods.com, I will be able to look into it personally for you and find an appropriate resolution.

Thank you,
Naomi Patrick
Office and Sales Manager

Rated 5 out of 5 stars

Great Dessert alternatives.

Great service from the guys at Basco. We enjoyed both the burnt manchego cheesecake and tarta de Santiago almond cake. Great dessert alternatives for special occasions. The cheesecake was wonderful and kept in the fridge for a week.

January 1, 2024
Unprompted review
Rated 5 out of 5 stars

Best Spanish food ever!

Having Spanish family, it’s always lovely to experience limited food that’s done right! Basco deliver exactly that! Their chorizo… speechless it is delicious! You will not be let down by their option of food they supply!
From their olive oil crisps, to their croquettes, meats and especially chocolate!

I will be sure to order from them in the further

November 15, 2023
Unprompted review

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