Batch Coffee Reviews 143

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the delicious and complex flavors of the coffee. Many appreciate the variety offered through the subscription, allowing them to explore different roasts and expand their coffee knowledge. The delivery service is frequently noted for its promptness and careful packaging, often arriving with a pleasant aroma and informative cards. The overall service, including the subscription model, is highly regarded for its value and the opportunity it provides to discover new, high-quality coffees from independent roasters. However, some customers mentioned issues with the delivery service, specifically concerning the courier used and the lack of time slots or alternative delivery options like click and collect. A few people also felt that the coffee batches they received were too similar in taste, or expressed a desire for more guidance on tasting notes.

What people talk about most

Product

Consumers express great satisfaction with the product. Many reviewers praise the coffee's taste, describing... See more

Quality

Users consistently express high satisfaction with the quality of the coffee. Many describe it as phenomenal,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers appreciate the quick dispatch times and... See more

Service

Clients share positive opinions on service. Customers cannot fault the quality or service, highlighting the... See more

Subscription

People report positive experiences with subscription. Many customers consider it their favorite and the best... See more

Based on these reviews

Rated 5 out of 5 stars

Some of the best coffee I've had! I got some of the caffetiere coffee bags a few weeks back and they are phenomenal. They taste really nice with very little to no bitterness. The packaging is gr... See more

Company replied

Rated 5 out of 5 stars

What a fantastic little business. A wonderful bit of happy mail to receive. Beautiful packaging not to mention how wonderful it smells. The coffee was delicious and I really enjoyed reading about each... See more

Company replied

Rated 5 out of 5 stars

This is fantastic way to explore coffee. Initially got this as a gift for 6 deliveries and decided to subscribe. One round it could be a slightly darker roast from Colombia paired with light fruit... See more

Company replied

Rated 5 out of 5 stars

I was looking for a present for a man who has everything. I came across the Batch Coffee Club subscription and thought it would be interesting and widen his coffee knowledge and horizons. I benefit t... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Store

Written by the company

We review and rate coffee that has been roasted throughout the UK. We then select the very best to include in our coffee subscription boxes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

143 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Best coffee subscription by far

First and foremost, the coffee is fantastic! After that, communication and issue resolution is top notch. The brew guides and extra info on how to get the best out of the beans and the provenance is exceptional. Having brand new coffee every single delivery does so much for my overall appreciation, and understandingof coffee in general. And I can't mention this enough, the coffee is incredible!

August 22, 2025
Unprompted review
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Reply from Batch Coffee

Cheers Michael. Really appreciate it. Incredible coffee is the meaning of life :)

Rated 5 out of 5 stars

Do you like great coffee? Do you like superb people? Do you want to support local? Try Batch!!!

I think we are very quick to leave a negative review because it’s easy to let your frustrations out. Leaving a positive review doesn’t feel as impactful as you just hope everyone just buys the product because it’s great. So I figured I would rather support the business and share my experience than just assume everyone knows about Batch. This is a company that is run by actual humans, based here in the city that care deeply about their product and this shines through in every part of the experience. They are a local run business supporting local roasters and caring for the producers of the bean. It’s just very cool. If you want superb coffee, selected by superb people and you get to support a young couple and their team as the bring an exceptional product at a ridiculously good price, just go with Batch. My only wish is that they’d include a wee note for troglodytes like me that really have no idea what notes they are meant to be tasting. Do yourself a favour and give their tester box a try. You will be a fan and a customer the minute your have your first cup. Pretty confident that id put my own money on it.

August 25, 2025
Unprompted review
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Reply from Batch Coffee

David. What a fantastic review. We may take that title as our new slogan. Great to hear you're loving the coffee :)

Rated 5 out of 5 stars

Great coffee

Apart from the easy ordering, the coffee was tasty and had a moreish flavour.

August 13, 2025
Unprompted review
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Reply from Batch Coffee

Thanks for the review :)

Rated 5 out of 5 stars

Love the variety of coffees!

Love the selection of coffee put together by batch. Its great having 2 different options for coffee! Going back and forth between beans, noticing the differences is just such a great experience and batch coffee do this perfectly with every box. Highly recommend!

August 23, 2025
Unprompted review
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Reply from Batch Coffee

Thanks Ranga. We love trying all the different coffees too!!

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Rated 5 out of 5 stars

Excellent coffee company

Excellent coffee and great communication from this small business. Bought a 3 month subscription for my nephew at university as a birthday present - a big thumbs up from him.

August 29, 2025
Unprompted review
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Reply from Batch Coffee

Great! Thanks for the lovely review :)

Rated 3 out of 5 stars

The Coffee itself is fine but…

The Coffee itself is fine but too expensive for 200g bags and it was not exceptional where i wouldn't mind the extra money. Sorry. Reply to your reply. I never buy beans from a supermarket, always from independent roasters and always cheaper than what you charge and, in a lot of cases, tastier than what i received from you.

July 31, 2025
Unprompted review
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Reply from Batch Coffee

Hey Karl, thanks for the review. No problem at all, taste is subjective and we try our best to showcase what we believe is the tastiest coffee out there, but it's all about preference at the end of the day - Unfortunately coffee prices are pretty wild at the moment and although you'll be able to pick up some coffee in the supermarket or other independent coffee roasters for less than what we charge, high quality specialty single origin coffee has a high price point. We're pretty much always cheaper than buying the coffee direct from the roaster though.

Rated 5 out of 5 stars

Excellent decaf coffee

Excellent decaf coffee. Worth the price to get something different delivered each month. That is way more flavourful than the decaf in supermarkets. Being able to choose the type of grind is cool too (e.g. Aeropress).

August 29, 2025
Unprompted review
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Reply from Batch Coffee

Thanks Shane! We agree - decaf doesn't have to be crap anymore!

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Rated 5 out of 5 stars

Great tasting coffee with super service

After searching for a company who could provide ethical, clean and great tasting coffee, Batch Coffee has come up trumps. Super service, quick correspondence for questions asked and most importantly, amazing coffee. The coffee subscription is definitely worth it and is great to receive regularly.

August 29, 2025
Unprompted review
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Reply from Batch Coffee

Amazing! Thanks so much for the lovely review :)

Rated 5 out of 5 stars

Great coffee

Easy ordering process, sensible packaging that fits through the letter box and most importantly very good coffee.

August 29, 2025
Unprompted review
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Reply from Batch Coffee

Thanks Matthew! :)

Rated 5 out of 5 stars

I really enjoy the whole experience…

I really enjoy the whole experience using batch coffee.
The passion for great coffee and an ethical approach really shine through.
I have discovered a number of brilliant tasting coffees from independent roasters and really look forward to each new timely arrival.

August 29, 2025
Unprompted review
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Reply from Batch Coffee

Amazing! Thanks for the great review Loz :)

Rated 5 out of 5 stars

Fantastic way to explore coffee

This is fantastic way to explore coffee. Initially got this as a gift for 6 deliveries and decided to subscribe. One round it could be a slightly darker roast from Colombia paired with light fruity roast from Ethiopia, to be followed by something absolutely else the other time.

Love that the coffee comes from different roaster every time with a link for their website so if I like something more than anything else, I can order directly, or explore their range.

The roasteries seem to be selected with a thought, always independent place, often small story about the bean growers.

August 29, 2025
Unprompted review
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Reply from Batch Coffee

Great review!! Thanks so much David.

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Rated 5 out of 5 stars

I enjoyed my experience with Batch…

I enjoyed my experience with Batch Coffee. The beans were excellent and make a good espresso. I like my coffee with a third whole milk. Cappuccino style. The service was also first rate. On that basis, I will shop with them again.

April 2, 2025
Unprompted review
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Reply from Batch Coffee

Thanks for the review :)

Rated 5 out of 5 stars

Great Coffee Each Month

Really great coffee delivered and super friendly staff if ever I had a request! The coffee I went for was decaf and they found some really lovely ones, that were as good as caffeinated! They curated speciality coffee for the decaf world and I am so grateful!!

April 3, 2025
Unprompted review
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Reply from Batch Coffee

Thanks Jessie. Yesss! We agree too. Just because it's decaf doesn't mean it can't taste delicious!

Rated 5 out of 5 stars

Switched to Batch Coffee and their…

Switched to Batch Coffee and their subscription this year and loving it! Easy process, well packaged, and great coffee!

February 14, 2025
Unprompted review
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Reply from Batch Coffee

Thanks for the review :)

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Rated 5 out of 5 stars

Great coffee and support

Great coffee and support. Batch was quick to point my in the right direction when there was s a bit of confusion about my account. The coffee is just as good as the support!

January 31, 2025
Unprompted review

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