I ordered a water softener which was meant to be delivered on 27th November. The delivery company failed to deliver. Bathquest says they are not responsible once the item is dispatched to the delivery... See more
Company replied
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See what reviewers are saying
Lovely bathroom cabinet looks almost flush to the wall but has plenty of space inside. Nice lighting effect which can be adjusted warm to cool. Heated internal mirror pads means the mirror doesn’t st... See more
Company replied
Shopped around for best price for the water softener, Monarch HE Midi, Bathquest had it and included free salt. Checkout straightforward and was kept updated with progress of order. Arrived promptly n... See more
Company replied
Terrible approach to providing a refund. Purchased a recessed mirror and wasn’t allowed to get a refund because the box was opened the wrong way. Item was not taken out of the box and not unpacked b... See more
Company replied
Company details
Information provided by various external sources
Bathquest is an online luxury bathroom retailer. Offering quality products at an affordable price & sales support staff with over 35+ years experience in bathroom retail.
Contact info
18 St Martins Way, MK42 0LF, Bedford, United Kingdom
- 01234 216720
- sales@bathquest.co.uk
- bathquest.co.uk
HIB Semi-Recessed Bathroom Cabinet
Excellent service , I was kept fully informed of the process. Very pleased with bathroom cabinet although it hasn’t been installed yet.
May 20, 2021
Reply from Bathquest
Dear Lorraine,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
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Everything Great. Fast Easy Efficient.
Everything exactly as promised. Fast good service and delivery.
When you’ve arranged tradesmen the parts need to arrive on time so I really appreciated the reliable service.
May 20, 2021
Reply from Bathquest
Dear Frank,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Superb service called to check item was…
Superb service called to check item was in stock and ordered. item came well wrapped protected, delivered in good time. Thank you.
May 20, 2021
Reply from Bathquest
Dear Pam,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Supply
Great to do business with, will definitely keep in mind for future. Broadstone bathrooms
May 18, 2021
Reply from Bathquest
Dear Lisa,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Was very efficient item arrived as…
Was very efficient item arrived as arranged and was nicely packaged
May 14, 2021
Reply from Bathquest
Dear Alan,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
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Reply from Bathquest
Dear Amber,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear Mr Baloch,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Ordered after hours on a Tuesday and…
Ordered after hours on a Tuesday and delivered Thursday. Brilliant
May 5, 2021
Reply from Bathquest
Dear Mr Alan Roome,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear M Bond,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
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Water softener arrived well packaged…
Water softener arrived well packaged and on time no problems. Now fitted and appears to be working well. Good price could not find cheaper
April 29, 2021
Reply from Bathquest
Dear Laurance,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear Sara,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Delivered the right product on time as…
Delivered the right product on time as promised
April 23, 2021
Reply from Bathquest
Dear Mr Kinmont,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
I think the service was great I would…
I think the service was great I would recommend it to others
April 23, 2021
Reply from Bathquest
Dear Sam,
Thanks for leaving your feedback with us. We hope next time we can make it a 5 star experience for you!
We look forward to supplying more quality products in the future!
Bathquest Team
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Excellent product
Excellent product. Very sturdy. Easy to fit. Arrived the very next day!
April 21, 2021
Reply from Bathquest
Dear O'leary,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Very helpful member of staff when…
Very helpful member of staff when phoning and quick efficient overnight delivery
April 21, 2021
Reply from Bathquest
Dear Dawn,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Terrible approach to providing a…
Terrible approach to providing a refund.
Purchased a recessed mirror and wasn’t allowed to get a refund because the box was opened the wrong way. Item was not taken out of the box and not unpacked but refused to refund me. Completely obstinate in their approach.
April 20, 2021
Unprompted review
Reply from Bathquest
Unfortunately we were unable to accept the return of this item as it was not in a resaleable condition. Ripped boxes covered in plaster splatter means we cannot sell this to another customer.
Bathquest
Really pleased with service when I…
Really pleased with service when I ordered the water softener.
Arrived quickly, so would recommend trading with them.
April 14, 2021
Reply from Bathquest
Dear Ken,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
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Delivered on time good price
April 14, 2021
Reply from Bathquest
Dear James,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
would have like a email to confirm…
would have like a email to confirm order otherwise very good
April 9, 2021
Reply from Bathquest
Dear Customer,
Sorry you couldn't find your email confirmation, unless the email entered in checkout was in correct, a confirmation is always automatically sent out to allow us to proceed with the order. Sometimes it can end up in the spam/promotions inbox and get lost.
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Very good service Very helpful
April 7, 2021
Reply from Bathquest
Dear Customer,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
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