Bathroom Mountain Reviews 

35,450
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 10,885 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and value of the products, often exceeding expectations. Many highlight the exceptional customer service, noting the staff's helpfulness, professionalism, and efficiency in resolving issues and providing support. The delivery service is frequently commended for its speed and the courteousness of the delivery personnel. However, some customers also noted issues with delivery, including parcels being left without a signature or items being damaged upon arrival. A few other people also felt that the company was not always responsive to emails or that some products were not compatible with standard fittings, leading to complications.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing delight and satisfaction with... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Staff

Clients share positive opinions on staff, with many reviewers praising specific individuals for their... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and prompt... See more

Service

Reviewers mention positive feedback about service, often describing it as brilliant, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are missing a delivery, and received an odd text from the courier however used Live Chat, and Sajeel was amazing. So lovely to chat to a real person, who understood our concern and confirmed the de... See more

Rated 5 out of 5 stars

Great service from Bathroom Mountain - in particular Waleed. Products have exceeded expectation and offer excellent value for money, a small issue we had with an item which was quickly and efficiently... See more

Rated 5 out of 5 stars

Only just had the bathroom cabinet fitted this weekend. Truly delighted with the item. Had everything I wanted ie shaver socket, lights and a demister. The price was right and the cabinet looks expens... See more

Rated 5 out of 5 stars

Extreme helpful and excellent service. I was in complete stress mode on discovering damage and Haider calmed me and sorted the issue immediately. I am so grateful I ordered from Tile mountain for the... See more


Company details

  1. Bathroom Supply Store

About Bathroom Mountain

Written by the company

Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.

We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.

Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.

Service

Our dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.

Product

Our extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.

Price

With a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.

Store Locations

We welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.

Written by the company

Affordable Luxury:
Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
Customer-First Approach:
We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
Swift UK-Wide Delivery:
We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
Your Opinions Shape Us:
Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

35K reviews

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4.8

All reviews

(35,450)

10,547 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you to Muqaddis & Trevor walker

Thank you to Muqaddis
For sorting the problem of the broken mirror that arrived, we was kept informed every step of the way.
We are extremely grateful
to Muqaddis for sorting it out so quickly & for also arranging the delivery of the replacement mirror to arrive tomorrow. She handle everything very professional & is very efficient at her job
thank you again
kind regards, Tracey Daisley.
Ps I would also like to mention our whole experience in store at Orpington showroom, when purchasing our items with Trevor Walker was wonderful, he went above & beyond to make sure our shopping experience was pleasurable and we got everything we actually needed, nothing was too much trouble for him and he is a credit to your team

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient

Efficient, polite and helpful, Tim doublechecked with technical team to ensure my question was answered. He helped me get through the ordering process thoughtfully and carefully. Cannot fault his service . Thankyou

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and reassuring.

Haider Jamil helped me on the phone today and was polite, reassuring and directed me on the course of action needed. He was efficient and made it easy for me to solve a problem with an order.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Muqaddis was so helpful

Muqaddis was so helpful, and professional if I could have given 10 stars I would have done. Over 1 hour on the phone but was calm and professional all the time for a situation which was out of her control, a credit to the company.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Products are all great

Products are all great. Very happy with the purchase. One slight issue and Waliya dealt with it very swift and effectively. Would recommend and use this company again.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service

Great customer service, super quick response, helpful and polite from Charlotte, 5Star!

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

The staff at Bathroom Mountain were all very helpful

The staff at Bathroom Mountain were very helpful especially Haider as we thought we had a shelf missing but turned out we had it upside down! They were going to replace the item until we found out it was us. Haider was very helpful & courteous, would certainly recommend them & give them 5 stars

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Packaging was very good ,the item…

Packaging was very good ,the item perfect and quality made , I’m really happy I bought this from your company , will not hesitate to to use your company again it looks fab on the wall in my bathroom 👍

June 29, 2026

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