Placed a large order (Full Bathroom, En-Suite and WC) via the Hull Branch with the excellent help of Laura. Everything shipped quickly with plenty of updates, one item arrived damaged - which consid... See more
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Exceptional service. Ordered bathroom furniture over a month ago. When fitters got it into bathroom and unwrapped bath there was a crack in it. Replacement arrived next day and damaged bath picked up.... See more
Huge thanks to Minahil for not only shipping my order incredibly quickly, delivered just two days later, but also for correcting my mistake. I placed an order for some items but realised I need more f... See more
Staff, every one of them so very helpful at the Milton Keynes store. We purchased all our bathroom items from here and when the bath came with a small chip they expedited a very quick replacement. We'... See more
Company details
About Bathroom Mountain
Written by the company
Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.
We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.
Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.
ServiceOur dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.
ProductOur extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.
PriceWith a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.
Store LocationsWe welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.
Written by the company
- Affordable Luxury:
- Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
- Customer-First Approach:
- We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
- Swift UK-Wide Delivery:
- We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
- Your Opinions Shape Us:
- Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.
Contact info
Harewood Street, , ST6 5DX, Stoke-on-Trent, United Kingdom
- 01782 405047
- customer.service@bathroommountain.co.uk
- bathroommountain.co.uk
4.8
Excellent
36K reviews
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Helpful advice given toliet looks and…
Helpful advice given toliet looks and works great would recommend bathroom Mountain
July 11, 2026
Good service
July 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor service, poor customer service.
Ordered 2 radiators.
Paid for 2 radiators.
Delivery date arrived and no radiators.
Email sent as to ascertain what went wrong and the following day received a reply to say they ARE out of stock. Not that they WERE out of stock when I ordered and paid for them. Leading me to the conclusion that the low numbers in stock were sold to another customer, leaving me shy of two radiators with no communication until I asked what went wrong.
I was however, offered replacements, so chose those instead to guess what..??
Yup also out of stock.
You honestly couldn't make it up.
13 emails to discover that all suitable radiators were not in stock and to FINALLY achieve a full and complete refund. Found another store, better radiators delivered in 48hrs with better comms.
Certainly would not recommend or think of using in future.
July 14, 2026
Unprompted review
Reply from Bathroom Mountain
Hi Val,
We are very sorry to hear about your experience and sincerely apologise for the stock availability issues you encountered with your order.
We completely appreciate how frustrating it must have been to place your order, only to later be advised that the radiators were unavailable. We also understand how disappointing it was to then be offered alternative products that were subsequently found to be out of stock as well.
We have recently tried to contact you by phone to discuss what happened and see how we can help. We'd really appreciate the opportunity to speak with you, review your experience in more detail, and see if there is anything further we can do to restore your confidence in us.
We apologise again for the inconvenience caused and hope to hear from you soon.
Best Wishes,
The Bathroom Mountain Team
Everything was good apart from there…
Everything was good apart from there was a vent blank missing
July 11, 2026
Reply from Bathroom Mountain
Hi William,
We are sorry to hear that your order arrived with a vent blank missing.
We were pleased to speak with you and are glad we were able to resolve this matter. As an apology for the inconvenience caused, we were happy to offer a gesture of goodwill as a resolution, and we hope this has helped to restore your confidence in both our products and our customer service.
Best Wishes,
The Bathroom Mountain Team
Lovely products
June 25, 2026
Lovely cabinet
Lovely cabinet, well made and it came fully assembled for a really good price. Delivery was quick as well. Highly recommend
June 27, 2026
The mirror looks cheap and poorly made
The mirror looks cheap and poorly made. It is clearly a low-quality item that is absolutely not worth the price. The "gold-look" finish is poorly executed, with visible fine scratches. The lighting is very dim. I do not recommend it! I cannot return the item because I would have to pay for return shipping myself, and we also damaged the box. I regret spending so much money on this mirror… I bought a mirror for £380, and later saw similar ones for half the price… I was upset. By the way, the doors slam shut very loudly, and the central mirrored section doesn't open. There are wires sticking out inside, and the overall design isn't attractive at all… Also, in the ad, the mirror has rounded corners, but in reality, they are square and don't look good. It's misleading.
July 5, 2026
Reply from Bathroom Mountain
Hi Svitlana,
We are very sorry to hear that you are disappointed with your mirror and that it has not met your expectations.
We have reached out to you to request some further information so that we can investigate the concerns you've raised regarding the quality, design and functionality of the product. Once we have this information, we'll review the matter thoroughly and work with you towards a suitable resolution.
Best Wishes
The Bathroom Mountain Team
Absolutely appalling service with no…
Absolutely appalling service with no communication between seller and buyer. Ordered a radiator that wasn’t actually in stock however was not made aware of this on the website and was made to look like it was available and therefore let me purchase.As a result of this the delivery date kept getting pushed back and wasn’t until I queried it was I then informed that the radiator has not been in stock and wouldn’t come until 2 months later. In other words bathroom mountain took my money and we’re never planning on actually delivering my radiator nor letting me know about the situation.
July 11, 2026
Reply from Bathroom Mountain
Hi Ian,
We are very sorry to hear about your experience and sincerely apologise for the frustration caused. This is not the level of service we aim to provide.
We understand how disappointing it is to place an order expecting the item to be available, only to later discover there has been a stock issue and a significant delay. We also appreciate that the lack of proactive communication added to your frustration, and we are sorry that we did not keep you informed as we should have.
We have tried to contact you to discuss your experience and see how we can help. If you are still willing, we would appreciate the opportunity to speak with you and review what happened. We hope to work towards a positive resolution and restore your confidence in us.
Best wishes,
The Bathroom Mountain Team
MUQADDIS Was excellent when dealing…
MUQADDIS Was excellent when dealing with my rerurn outside of the policy and very prompt when responding - I’ll definitely be coming back and recommending the company.
July 23, 2026
Unprompted review
Narish was lovely and sorted the refund…
Narish was lovely and sorted the refund out very quickly.she stayed on the phone checked the email proof of return and refunded the money back
June 17, 2026
Many thanks Bathroom Mountain for your…
Many thanks Bathroom Mountain for your rapid service.
July 25, 2026
Unprompted review
Very helpful customer service
Very helpful customer service, thank you Narish!
July 25, 2026
Unprompted review
It was disappointing to receive my…
It was disappointing to receive my vanity unit damaged on delivery, obviously damaged in transit .
An email to Customer Services with photographs of damage, and a chat with Tim from Customer Services saw a replacement unit delivered the following morning.
Excellent service 🤩
July 23, 2026
Unprompted review
I would like to say thank you to…
I would like to say thank you to Charlotte at Bathroom Mountain for her prompt response and professionalism resolving issue with damaged item with a replacement on order.
Thanks again.
July 25, 2026
Unprompted review
The toilet for our new bathroom was…
The toilet for our new bathroom was originally out of stock. I noticed to today it was back in stock and a 5 min call to Charlotte resulted in a delivery scheduled for the next working day. Very efficient and pleased with the customer service experienced
July 25, 2026
Unprompted review
Great customer service from Charlotte…
Great customer service from Charlotte who helped me resolve a missing shower fitting. Really appreciate the speedy resolution so that we can have a working bathroom soon!
July 25, 2026
Unprompted review
Replacement
Thanks to Narish for sorting out a replacement unit of vanity drawer for next day delivery. You definitely deserve a 5-star review from me! Highly recommended
July 25, 2026
Unprompted review
Muhammed was excellent with the…
Muhammed was excellent with the customer service.
July 25, 2026
Unprompted review
Great service
It was very easy to order, I made a mistake in my order and they were extremely helpful in changing the order, without missing a beat. Great service. Thanks.
July 11, 2026
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