Bathroom Mountain Reviews 

Waleed was of great help to me. They were able to arrange me a quote quickly and answered any and all of the questions that I had. I would definitely recommend using Bathroom Mountain

Saba was excellent in the way she handled my complaint, and arranged for a replacement to be sent the next day, and ensured there was no damage.

Delivered item correct on time and good value. MDH July 2026

My first online order arrived with a missing item because it had apparently been damaged in transit. The problem wasn't that it was damaged—it was that nobody thought to tell me. I only found out after chasing them myself to ask where the item was.

Had I not contacted them, I have no idea if anyone would have bothered to let me know.

Despite that experience, I gave them another chance and placed a second order in-store after staff assured me the items were available, even though I couldn't order them online due to stock levels. It quickly became apparent that the store and warehouse have no idea what each other is doing.

They happily took my money for products they couldn't actually supply.

Realising the order couldn't be fulfilled, I went back to the store the very same day to cancel it and request a refund. Instead of refunding me, they somehow managed to charge me again. I was then told they couldn't process the refund because one item had already been packed for delivery. I was advised I would get a call before any order was processed and packaged to ensure the items I ordered were available but this didn't happen unfortunately.

To make matters worse, I had to contact the delivery company myself to stop the unwanted delivery because nobody at the store seemed interested in resolving it. After that, I heard absolutely nothing for over a week. The only way I finally got my refund was by going back into the store myself.

This wasn't just one mistake—it was a series of errors, poor communication, lack of accountability and incredibly poor customer service. Every step of the process seemed to create another problem that I had to resolve myself.

The staff in store seemed friendly enough to talk too but I won't be shopping here again and certainly wouldn't recommend using the company based on my experience.

Bathrrom Moutnain and Haider in particular has been really helpful on after market service and customer support in dealing with a refund

Mussab was very helpful and polite.He helped me cancel an order I had placed in error and replace it with a corrected one. Very good service.

Its was great from ordering to delivery excellent

Junaid responded to my damaged item return very quickly. She was polite and knowledgeable. She ordered my replacement and scheduled delivery for the very next day. Thanks!

Second time ordering from Bathroom Mountain. Order arrived when specified and items all correct.

Very satisfying to buy my products with you guys , great customer service from Waleed, helpful and great to talk to an agent so easily

Quick delivery

Easy and simple from purchase to delivery.

Generally quick dispatch and delivery. Had one issue where nothing arrived but customer services sorted it and dispatched another quickly. Subsequently bought something else and had no issues. Think they're good enough 👍

Everything was ordered online with no issues. Delivery date was booked for around 3 days after the order was placed. Received an email in the morning the day before delivery, confirming delivery,
Then mid afternoon the day before delivery I received an email notifying me that an item was out of stock, then 2-3hrs later another email notifying me that another item was out of stock.
I do not understand how the day before delivery I am being notified that items were out of stock. This should of been highlighted before the order was placed especially since I had already changed the original item I wanted due to the website stating it was out of stock so I chose a similar item that was in stock.
17 days after original order was placed, I am still awaiting my missing item which was due today. Although I did receive 2no emails 8 days ago stating order had been cancelled then the other email stating item reordered. But still not delivery confirmation or update of when I will be expecting my missing item.

I have made a few purchases and have always been delighted with every thing. My last purchase I needed to return a couple of items and Saba made this very straightforward which helped. Fantastic service.

Thank you to everyone especially Charlotte who were involved in the return of the bathroom cabinet I recently purchased. Everything ran smoothly and my emails were always answered promptly and efficiently. In this day and age, that is unbelievable (in a nice way of course) and amazing! During the debacle with Royal Mail in losing the parcel, Charlotte took over the responses and dealt with my case very efficiently showing kindness and empathy. She clearly understood what had happened wasn’t my fault and dealt with it accordingly leaving me completely satisfied. Well done Charlotte (and everyone else who dealt with me). Keep up the great work. Thank you. This should be the norm for every company! 😁

Great customer service from Tim!
We had a small issue with a damaged item in our order, but Tim from customer service was brilliant. He listened to our situation, sorted out a replacement right away, and booked it for next-day delivery. Fantastic, quick support, huge thanks Tim!

Needed to order a new toilet seat. Caitlin was very helpful in identifying the correct seat and promptly organised it for to be delivered. Costs were reasonable. Thank you!

Delivery quick and safely packed good customer service first time used this site impressed haven’t fitted the mirror yet as waiting for bathroom to be completed