Bathroom Mountain Reviews

37,099

•

4.8

Bathroom Supply Store

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Review summary

Created with AI, based on recent reviews

Evaluating 11,728 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and responsive customer service team for resolving queries very efficiently. People also note the prompt delivery times, the easy website navigation, and the wonderful quality of items. Consumers regularly emphasize how smooth the entire purchasing process is from start to finish. However, some reviewers mentioned receiving damaged items upon delivery or experiencing frustrating delays with shipping logistics. A few consumers also noted minor product defects, manufacturing marks, or unexpected color variations in bathroom units. Others felt disappointed when specific replacement parts were completely unavailable or return processes involved unexpected extra costs.

What people talk about most

Product

Users describe positive interactions with product, noting that items arrive on time and as described.... See more

Staff

Customers report extremely positive experiences with staff, highlighting helpfulness, efficiency, and great... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently noting fast, prompt, and on-time... See more

Customer service

People report positive experiences with customer_service, frequently highlighting helpful and efficient... See more

Service

Reviewers mention positive feedback about service, highlighting fast and efficient experiences with helpful... See more

Reviews shaping this summary

Great website and huge selection of products. Delivery was fast and efficient with good communication throughout. Had one small problem with a missing item, but Sajeel resolved that very efficientl... See more

I’d like to say how Mussab has been extremely helpful today, his understanding of my situation was outstanding. I needed a spare part which has been discontinued so had to order a whole new unit and h... See more

Used bathroom mountain on numerous occasions the website is easy to navigate the prices are great the products are great and the delivery and service is the best. Had one after sales problem which was... See more

Great customer service from Caitlin and Sajeel. We received a shower tray which unfortunately had been damaged in transit. A replacement was ordered promptly for delivery the following day and this... See more

Company details

Bathroom Supply Store

About Bathroom Mountain

Written by the company

Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.

We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.

Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.

Service

Our dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.

Product

Our extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.

Price

With a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.

Store Locations

We welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.

Written by the company

Affordable Luxury:: Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
Customer-First Approach:: We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
Swift UK-Wide Delivery:: We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
Your Opinions Shape Us:: Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.

Contact info

Harewood Street, , ST6 5DX, Stoke-on-Trent, United Kingdom
01782 405047
customer.service@bathroommountain.co.uk
bathroommountain.co.uk

4.8

Excellent

37K reviews

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All reviews

(37,099)

11,606 reviews in the last 12 months

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A minute ago

Hi popped into the showroom today and…

Hi popped into the showroom today and met Louise . She was so lovely !!!!
So kind , helped us with our decision on our new vanity and gave us beautiful recommendations on which one to buy ! I showed her our bathroom and she was so helpful to what style and colour … a lovely helpful lady . We are looking forward to seeing our new vanity in situ . Thank you so much Louise xxx

August 21, 2026

Unprompted review

12 minutes ago

Abdul was amazing

Abdul was amazing. Thank you very much

August 21, 2026

Unprompted review

23 minutes ago

Had a little problem with the delivery…

Had a little problem with the delivery company 6 days late, but after an email it was sorted out straight away great customer service!

August 21, 2026

Unprompted review

27 minutes ago

Great customer service

Great customer service - today from Abdul Basit who was able to solve my delivery issues quickly.

August 21, 2026

Unprompted review

32 minutes ago

Great online site

Great online site. Loads of offers and top merchandise. Needed to add something to my original order. Rang customer service and spoke with Junaid. He sorted everything for me and made the whole experience hassle free. Delivered on time, and again very courteous. Great job!

Saba was very helpful and patient as I’m not technically minded

August 21, 2026

Unprompted review

Customer services were very good. I had problems with the delivery which was not Bathroom Mountains fault but they dealt with it as quickly as they could. it would not stop me using them again

July 22, 2026

3 hours ago

Caitlin was wonderful at arranging a…

Caitlin was wonderful at arranging a return, professional, efficient and helpful. We haven’t unboxed anything yet but the company has been very efficient and helpful so far.

August 14, 2026

Unprompted review

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