Website can be a bit 'clunky' due to checking you are not a robot. Wide choice, good info about the items. Like the fact that furniture is built (rather than flat pack). Able to choose own delivery da... See more
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About Bathroom Mountain
Written by the company
Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.
We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.
Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.
ServiceOur dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.
ProductOur extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.
PriceWith a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.
Store LocationsWe welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.
Written by the company

- Affordable Luxury:
- Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
- Customer-First Approach:
- We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
- Swift UK-Wide Delivery:
- We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
- Your Opinions Shape Us:
- Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.
Contact info
Harewood Street, , ST6 5DX, Stoke-on-Trent, United Kingdom
- 01782 405047
- customer.service@bathroommountain.co.uk
- bathroommountain.co.uk
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very helpful
Maneeza was great as allways
Maneeza was great as allways, we are keeping using their services and allways requests to deal with her. Thanks again
Best bathroom shop
So helpful, supportive, efficient & friendly. Nothing is too much trouble. Great Company, great products 👍
Brilliant Service
Being older people we were wary of buying on line. Brilliant service from start to finish and Cheryl and her colleagues really helped us get what we wanted for our new bathroom. Did go and have a visit to the showroom in Stoke on Trent and a helpful young man printed off our large order and went around the showroom room telling us what we had purchased. Well worth visiting the huge showroom and wished I’d known about their tile showroom next door as I’d already purchased my tiles from somewhere else. Would highly recommend Bathroom Warehouse to purchase your new bathroom as everything went smoothly from ordering through to delivery. Only just had the bathroom fitted so wary of opening the boxes but need not have worried as everything was fine.
Excellent customer service
I was having some technical issue while we trying to purchase. They have acted really quickly and my shipment was next day delivery.
Great company to deal with
Great company to deal with. Had a problem with delivery, but was dealt with very efficiently. Would highly recommend
Muhammad was very helpful and sorted…
Muhammad was very helpful and sorted everything despite problems with their it systems
Thanks to Alina for her customer…
Thanks to Alina for her customer service support. Quick to reply and got everything sorted. Would be happy to shop with Bathroom Mountain again
Waliya at Bathroom Mountain was…
Waliya at Bathroom Mountain was brilliant at providing the information I needed about whether a product was suitable for me. She responded quickly to my various questions and could not have been more helpful. Thanks Waliya.
Customer service & support
Muneeza was very helpful and was able to confirm that there was missing items from my initial order which she arranged to send next day. She was also able to help me find some feet for my recently purchases radiators in matching colours. She was extremely polite and knowledgeable. Thank you
Cancelled item in error then re ordered
I made an error after being confused over a product description which meant I cancelled an item form a multi part order then I had to reorder the same item.
As the item was now on a separate order I incurred an additional delivery fee. I called to explain that I did not want to pay twice for the same delivery and Mussab agreed very quickly to credit the additional delivery charge. Great Customer Service !!
I had a great experience with Tim from…
I had a great experience with Tim from Customer Service. He was extremely patient, helpful, and supportive throughout the entire return process. He took the time to assist me and made everything much easier to resolve. Thank you, Tim, for all your help!
Excellent customer service
Excellent customer service. Had a problem with a slight leak on the toilet. The plumber tried resealing everything but the leak still came back. Contacted customer services and Taimoor was so helpful and arranged an immediate replacement. Thanks so much for your help Taimoor you are a credit to your team.
Excellent customer service very polite…
Excellent customer service very polite n order radiator will definitely order again ,Muneez was great help
Very good customer service!
Sajeel was very helpful with something I missed off my order. Sorted it really quickly for me. Great work.
Customer support advisor Narish Riaz…
Customer support advisor Narish Riaz was very helpful and guided me through the process today in placing my order and if it wasn't for her I would have struggled as the website locked up . So many thanks Narish Riaz best customer support I've ever had and if I could of gave her 10 stars I would have. Many thanks best regards Trevor Smith
Great customer service
Great customer service from Saba who replaced a damaged item immediately for us. Thank you!
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