Bathroom Mountain Reviews 

36,628
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 11,551 reviews, reviewers overwhelmingly had a great experience with this company. People express exceptionally high satisfaction regarding the quality of the products, the ordering process, and the overall services provided. Customers frequently praise the reliable delivery service for being punctual, with helpful drivers placing packages securely inside properties. Support agents are constantly highlighted as extremely knowledgeable, kind, and professional when guiding buyers and resolving various issues. However, some customers also noted occasional issues with items arriving damaged, missing parts, or experiencing unexpected delivery delays. A few people were additionally dissatisfied with certain product qualities or specific design aspects like toilet seats.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the great quality, reasonable prices, and... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful, knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick and efficient support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website can be a bit 'clunky' due to checking you are not a robot. Wide choice, good info about the items. Like the fact that furniture is built (rather than flat pack). Able to choose own delivery da... See more

Rated 5 out of 5 stars

Miss Narish solved an issue over the phone effectively - our bath was delivered without its leg kit. Miss Narish organised the replacement with next day delivery for the inconvenience we faced in... See more

Rated 5 out of 5 stars

The goods arrive correctly and with excellent communication about the arrival times. The delivery guys were spot on and very helpful. The bath panel had a small crack in it which was replaced the... See more

Rated 5 out of 5 stars

Alina was most helpful when I needed to add in an item I’d missed. She promised a credit for the extra delivery charge I’d had to pay, arranged for both orders to be combined into one delivery and ev... See more


Company details

  1. Bathroom Supply Store

About Bathroom Mountain

Written by the company

Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.

We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.

Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.

Service

Our dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.

Product

Our extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.

Price

With a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.

Store Locations

We welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.

Written by the company

Affordable Luxury:
Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
Customer-First Approach:
We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
Swift UK-Wide Delivery:
We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
Your Opinions Shape Us:
Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

37K reviews

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4.8

All reviews

(36,628)

11,103 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant Service

Being older people we were wary of buying on line. Brilliant service from start to finish and Cheryl and her colleagues really helped us get what we wanted for our new bathroom. Did go and have a visit to the showroom in Stoke on Trent and a helpful young man printed off our large order and went around the showroom room telling us what we had purchased. Well worth visiting the huge showroom and wished I’d known about their tile showroom next door as I’d already purchased my tiles from somewhere else. Would highly recommend Bathroom Warehouse to purchase your new bathroom as everything went smoothly from ordering through to delivery. Only just had the bathroom fitted so wary of opening the boxes but need not have worried as everything was fine.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Waliya at Bathroom Mountain was…

Waliya at Bathroom Mountain was brilliant at providing the information I needed about whether a product was suitable for me. She responded quickly to my various questions and could not have been more helpful. Thanks Waliya.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service & support

Muneeza was very helpful and was able to confirm that there was missing items from my initial order which she arranged to send next day. She was also able to help me find some feet for my recently purchases radiators in matching colours. She was extremely polite and knowledgeable. Thank you

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Cancelled item in error then re ordered

I made an error after being confused over a product description which meant I cancelled an item form a multi part order then I had to reorder the same item.
As the item was now on a separate order I incurred an additional delivery fee. I called to explain that I did not want to pay twice for the same delivery and Mussab agreed very quickly to credit the additional delivery charge. Great Customer Service !!

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Tim from…

I had a great experience with Tim from Customer Service. He was extremely patient, helpful, and supportive throughout the entire return process. He took the time to assist me and made everything much easier to resolve. Thank you, Tim, for all your help!

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Had a problem with a slight leak on the toilet. The plumber tried resealing everything but the leak still came back. Contacted customer services and Taimoor was so helpful and arranged an immediate replacement. Thanks so much for your help Taimoor you are a credit to your team.

July 22, 2026
Rated 5 out of 5 stars

Customer support advisor Narish Riaz…

Customer support advisor Narish Riaz was very helpful and guided me through the process today in placing my order and if it wasn't for her I would have struggled as the website locked up . So many thanks Narish Riaz best customer support I've ever had and if I could of gave her 10 stars I would have. Many thanks best regards Trevor Smith

August 10, 2026
Unprompted review

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