Bathroom Mountain Reviews 

The customer service agent Kerry, was a great help when a part was not delivered in time. That made up for a major inconvenience

I haven't opened any packages yet as its not being fitted for another 3 weeks. But it was cheap enough, the delivery was spot on. I did pay £10 for the day I wanted. I would definitely recommend bathroom Mountain 💯

Ordered in the evening and delivered by lunchtime next day.

Caitlin and Sajeel were very helpful and quick to respond :) thanks for your help. So far I'm happy with the customer service. I await my radiator delivery tomorrow :)

I ordered a large mirror . This arrived 2 days ago and it's been stored safely ever since waiting for my bathroom fitter to unpack and install. We got round to unpacking it today, 2 days after it was delivered, to find the whole mirror was shattered! I took photographs and uploaded these via the Customer Portal under the Damaged Goods category (this process was really straight forward). It does state a response will be sent in 24hrs, however, because my bathroom fiiter is scheduled in I thought I'd call the Customer Services Team at the end of the day after submitting the photos in the morning. A lovely adviser called Minahil took my call. She logged straight on to my order, looked at the images and ordered me a replacement to be sent tomorrow! The process was so simple, with no fuss, no interrogation or asking me to confirm anything. What amazing Customer Service, I'm a little in shock to be honest but very gretaful for the speedy turnaround. Well done Bathrrom Mountain for having slick processes and Minahil for the efficient services.

We had a great experience in store today. Served by Mike who was super helpful and very friendly. Thanks so much!

Beautiful Mirror. Easy ordering. Great prices, quick delivery. Very good customer service when mirror went missing.

Muqaddis was excellent at assisting me on my order which was complex, she was extremely helpful and patient and I would recommend bathroom mountain for bathroom orders

The mirror is absolutely beautiful and I’m very happy with it! It looks exactly as I hoped and has really elevated the space. The quality is excellent, and it arrived looking lovely. Thank you so much, Gina, for your help and great service. She handled my return and replacement very quickly and efficiently, and made the whole process so easy and hassle-free. I’m very satisfied with my purchase and would definitely recommend! ⭐️⭐️⭐️⭐️⭐️

Good products with great prices.

Unfortunately the delivery people couldn't speak English so it made communication very difficult.

I needed to return a toilet and cistern th as t was not what I thought I ordered. Abdul assisted me, and was extremely helpful, arranging a next day pick up to return. and a promised refund.
Abdul was respectful and helpful. Great customer service.

Sajeel was very helpful and made the process of returning some of the accessories that did not fit super easy. Thank you

Highly recommend. Bought fewer things from the company delivered next day. Excellent customer service great support , Sajeel was great helping me with my return and new orders . Many thanks keep up the good work

They will not accept responsability for damaged items if not checked within 48 hours. I was on holiday so could not check parcel until I returned. Hopeless customer service

Great customer service from Caitlin and Sajeel. We received a shower tray which unfortunately had been damaged in transit. A replacement was ordered promptly for delivery the following day and this was later cancelled at our request. Both Caitlin and Sajeel were professional and helpful.

My decision to order from this company came as a result of seeing the lovely vanity unit and basin that my son recently bought. The service has been excellent from the beginning of our correspondence with the company. My husband emailed for additional information before ordering and received a very prompt reply. Ordering on line was easy. Delivery was prompt with clear correspondence throughout. Unfortunately, the sink was found to be damaged on delivery but this has not affected the experience. I have just spoken to Junaide and a replacement has been arranged for tomorrow. Thank you so much Junaide. I will be replacing 2 further bathrooms soon and will be looking at bathroom furniture from this company again.

Bathroom mountain has become my go-to for quality, value and speed of service. I've fitted a few new bathrooms, showers and cloakrooms to my home over the last 15 years. I always search the competition and seem to end up making a purchase from bathroom mountain, because they have the price, quality, and service just right for what I need.

Good service

I actually received a damaged item. Bathroom Mountain and Junaid in their customer services team were so helpful and arranged for a replacement to be shipped to me the following day. A great service - thank you!