Bathroom Mountain Reviews 

37,802
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 12,026 reviews, reviewers overwhelmingly had a great experience with this company. Customers often praise the high quality of products like stylish radiators and bathroom units, alongside exceptionally helpful and friendly staff members who resolve issues quickly. People frequently mention that delivery services are prompt and reliable, with items arriving securely packaged and right on schedule. However, some customers also noted that certain items occasionally arrived with minor chips or visible defects, and felt frustrated by strict timeframes for notifying about damages. A few other people also felt that courier services were disappointing when deliveries encountered unexpected delays or poor handling by transport drivers.

What people talk about most

Product

People report positive experiences with product quality, praising great design and fair prices. Reviewers... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, knowledgeable, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising prompt and on-time arrivals.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are prompt, professional,... See more

Service

Users describe positive interactions with service, praising friendly, knowledgeable staff and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted about two missing handles from an order, which may have went missing due to a large house renovation rather than a careless order being packed. Saba on the live chat was able to arrange th... See more

Rated 5 out of 5 stars

I bought a tall antique copper, Victorian style column heater for my kitchen. To complete the look I paired it with the antique copper TRV and feet. A great price for this heater - everyone agrees. It... See more

Rated 5 out of 5 stars

Ordered both a sink and shower tray from these guys - delivery was outstandingly fast and everything was superbly packaged, cheerfully delivered by the delivery chaps and is outstanding quality. More... See more

Rated 5 out of 5 stars

Great customer service, everytime I have called the staff have been extremely helpful and resolved any issues during the phone call. During my last phone call I spoke with Muneeza who was brilliant! A... See more


Company details

  1. Bathroom Supply Store

About Bathroom Mountain

Written by the company

Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.

We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.

Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.

Service

Our dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.

Product

Our extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.

Price

With a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.

Store Locations

We welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.

Written by the company

Affordable Luxury:
Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
Customer-First Approach:
We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
Swift UK-Wide Delivery:
We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
Your Opinions Shape Us:
Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

38K reviews

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4.7

All reviews

(37,802)

11,601 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Product & Stellar Customer Service!

I stumbled upon this company online by total luck, and I couldn't be happier with my purchase. The bathroom mirror cupboard is fantastic quality and came at a very competitive price point compared to everything else I looked at.

What truly impressed me, though, was their customer service. My order was missing a minor part, so I reached out to their support team. They responded immediately, handled the issue with lightning speed, and were exceptionally friendly and helpful throughout.

Honestly, you cannot ask for better service or value. I’m thrilled with the entire experience and will definitely buy from them again!

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

MUSSAB was amazing

MUSSAB was amazing. So happy and effective especially as it was a bit of a complicated process. He was patient and incredibly supportive

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Support from Haider

The customer service has been excellent. Haider has provided impeccable assistance throughout, always responding to my emails quickly and efficiently. He has been extremely helpful, professional and attentive, making the whole process smooth and straightforward.

I really appreciate his prompt communication and willingness to help whenever needed. Excellent service from start to finish — thank you, Haider!

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered various items from Mountain…

Ordered various items from Mountain Bathroom which were delivered today. Unfortunately I had ordered the wrong type of toilet so contacted customer support. I got through to MUNEEZA who was absolutely fantastic.
She sorted out my problem and was very professional and polite.
The whole experience from purchasing to delivery, which was very quick has been great.

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

A very responsive company to deal with

A very responsive company to deal with. I had a query about delivery and Sami from the customer care team was absolutely amazing at sorting it out. I’d happily deal with them again as the prices are fair and the team lovely to deal with. I’d say this is good old fashioned service of the highest order.

September 11, 2026
Unprompted review
Rated 4 out of 5 stars

Ordered a basin and tall cabinet

Ordered a basin and tall cabinet, which were promptly dispatched.
Unfortunately, upon arrival, I realised there were some scratches, possibly due to transport.
As the delivery was on Saturday after 5pm, I could not contact the customer service via phone, but could only email them.
My initial message did not get a reply until, 10 days later, I chased for one.
Kelsey from customer service has then dealt promptly and efficiently with my query, arranging for a replacement to be sent the very next day.
Overall, the furniture is nice and modern and good value for money. Customer service is helpful, but may need to act on email/ queries a bit more quickly.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Had an issue my customer service resolved it

Had an issue with my order but the live chat was easy and quick and Waleed resolved my problem very quickly and was understanding and polite. Despite this issue I will definitely shop here again as customer service is spot on and they resolve issues immediately.

September 11, 2026
Unprompted review
Rated 4 out of 5 stars

Good value products

Good value products. Easy ordering process and helpful customer service.
Order delivered on time by the helpful, courteous delivery operators. All good.

August 14, 2026

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