I contacted about two missing handles from an order, which may have went missing due to a large house renovation rather than a careless order being packed. Saba on the live chat was able to arrange th... See more
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About Bathroom Mountain
Written by the company
Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.
We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.
Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.
ServiceOur dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.
ProductOur extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.
PriceWith a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.
Store LocationsWe welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.
Written by the company

- Affordable Luxury:
- Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
- Customer-First Approach:
- We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
- Swift UK-Wide Delivery:
- We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
- Your Opinions Shape Us:
- Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.
Contact info
Harewood Street, , ST6 5DX, Stoke-on-Trent, United Kingdom
- 01782 405047
- customer.service@bathroommountain.co.uk
- bathroommountain.co.uk
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Junaid helped me resolve the issue with…
Junaid helped me resolve the issue with an order and did so quickly and efficiently.
I spoke to a very kind lady called…
I spoke to a very kind lady called Saba. Nothing was too much trouble and the item was delivered less than 24hrs later . So impressed !!!
Sheryl at bathroom mountains was…
Sheryl at bathroom mountains was extremely helpful and efficient. Great quick service and delivery also!
Thanks again
Exceptional Product & Stellar Customer Service!
I stumbled upon this company online by total luck, and I couldn't be happier with my purchase. The bathroom mirror cupboard is fantastic quality and came at a very competitive price point compared to everything else I looked at.
What truly impressed me, though, was their customer service. My order was missing a minor part, so I reached out to their support team. They responded immediately, handled the issue with lightning speed, and were exceptionally friendly and helpful throughout.
Honestly, you cannot ask for better service or value. I’m thrilled with the entire experience and will definitely buy from them again!
MUSSAB was amazing
MUSSAB was amazing. So happy and effective especially as it was a bit of a complicated process. He was patient and incredibly supportive
Outstanding Support from Haider
The customer service has been excellent. Haider has provided impeccable assistance throughout, always responding to my emails quickly and efficiently. He has been extremely helpful, professional and attentive, making the whole process smooth and straightforward.
I really appreciate his prompt communication and willingness to help whenever needed. Excellent service from start to finish — thank you, Haider!
Ordered various items from Mountain…
Ordered various items from Mountain Bathroom which were delivered today. Unfortunately I had ordered the wrong type of toilet so contacted customer support. I got through to MUNEEZA who was absolutely fantastic.
She sorted out my problem and was very professional and polite.
The whole experience from purchasing to delivery, which was very quick has been great.
Double sink and cupboards are lovely…
Double sink and cupboards are lovely but the two pop up plugs are cheap and plastic. I have had to purchase different ones.
Excellent service from Narish when…
Excellent service from Narish when dealing with report of a fault. Polite, helpful and constructive reaching an acceptable outcome.
Narish was very helpful in resolving…
Narish was very helpful in resolving the issue for us. She was very professional and prompt with her communication
Thank you for Narish for sorting us out…
Thank you for Narish for sorting us out with a replacement toilet pan
Great product at a great price.
Good service and products
Thank you very much
Thank you very much.
Fast service and assistance.
A very responsive company to deal with
A very responsive company to deal with. I had a query about delivery and Sami from the customer care team was absolutely amazing at sorting it out. I’d happily deal with them again as the prices are fair and the team lovely to deal with. I’d say this is good old fashioned service of the highest order.
Ordered a basin and tall cabinet
Ordered a basin and tall cabinet, which were promptly dispatched.
Unfortunately, upon arrival, I realised there were some scratches, possibly due to transport.
As the delivery was on Saturday after 5pm, I could not contact the customer service via phone, but could only email them.
My initial message did not get a reply until, 10 days later, I chased for one.
Kelsey from customer service has then dealt promptly and efficiently with my query, arranging for a replacement to be sent the very next day.
Overall, the furniture is nice and modern and good value for money. Customer service is helpful, but may need to act on email/ queries a bit more quickly.
Had an issue my customer service resolved it
Had an issue with my order but the live chat was easy and quick and Waleed resolved my problem very quickly and was understanding and polite. Despite this issue I will definitely shop here again as customer service is spot on and they resolve issues immediately.
Good value products
Good value products. Easy ordering process and helpful customer service.
Order delivered on time by the helpful, courteous delivery operators. All good.
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