The shirt I ordered didn’t really suit me but it was very nice quality and a nice design. I had a problem with my QR code for the return which was entirely my problem but customer service fixed it e... See more
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Review summary
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I ordered 2 pairs in sizes 8 &:10 of the Robyn Wide Leg Jeans short leg 29 & 7/8 so nearer 30 ins in length which is ideal for my height 5 feet 4 & 1/2 as I usually wear trainers or low block heels.... See more
Company replied
The service was absolutely excellent, refreshingly so, and definitely made me feel more confident about ordering from you again – which I have done. 5 stars. The clothes I have ordered have been of r... See more
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I love these clothes but I ordered some trousers which just didn’t suit me. I returned these but noted that there seemed to be a delay in processing the return - it looked to be stuck with the carrier... See more
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Company details
Written by the company
Baukjen is a sustainably and ethically conscious London-based womenswear brand. We create timeless, carefully crafted pieces designed to empower women to be their best selves every day. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.
Contact info
LABS Atrium, The Stables Market, Chalk Farm Road, NW1 8AH, London, United Kingdom
- 0344 844 8118
- theteam@baukjen.com
- baukjen.com
4.5
Excellent
30K reviews
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When placing an order i use my phone
When placing an order i use my phone. I have found the person extremely helpful and polite. Very professional.
June 29, 2026
Reply from Baukjen
Thank you for such a lovely 5 star review. We are delighted to hear that you're more than happy with the quality of customer service and professionalism, you receive from us when placing your order via the phone. Thank you for your support and very kind feedback. Warmest regards, Mani
Reply from Baukjen
Thank you for such a wonderful review and your continued support. We are thrilled to hear that you're more than happy with the quality of our garments, and the delivery service you received. Warmest regards, Mani
Great quality clothes
Great quality clothes. Lovely designs, well made and comfortable. Sustainability focused.
June 29, 2026
Reply from Baukjen
Thank you for the lovely review. We are thrilled to hear that you're more than happy with the design and quality of our garments. Thank you for your continued support and feedback. Warmest regards, Mani
After a mix up with import duty charges…
After a mix up with import duty charges I was given a full refund.
June 29, 2026
Reply from Baukjen
Thank you so much for your wonderful 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback on the customer service you received from us when there was an issue. Kind regards, Mani
The design and quality of the clothes…
The design and quality of the clothes is brilliant, very pleased with my purchase. Delivery was good and the ordering was very easy.
June 29, 2026
Reply from Baukjen
Thank you so much for your wonderful 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback on your purchase. We're delighted to hear that you're happy with the design and quality of our clothing, as well as the delivery service and ordering process. Thank you for your continued support. Kind regards, Mani
Immediate dispatch and good tracking…
Immediate dispatch and good tracking provided. My order was packed carefully and arrived crease free. I am thrilled to receive such a high quality denim jacket. It fits perfectly, I love the length and deep indigo colour. It was an excellent price in the sale too. Many thanks for such a pleasant transaction.
June 29, 2026
Reply from Baukjen
Thank you for the fantastic 5 star review. We are absolutely delighted to hear that you're more than happy with the colour, length and quality of your denim jacket, as well as the overall service you received from us. Warmest regards, Mani
Excellent customer service
Excellent customer service, Suzanne went above and beyond to answer my query about garment sizing, extremely helpful and knowledgeable.
July 6, 2026
Unprompted review
Reply from Baukjen
Thank you for such a wonderful5 star review. We are absolutely delighted to hear that you're more than happy with the excellent customer service you received from Suzanne, we will share this lovely review with the team. Warmest regards, Mani
Excellent customer service
I ordered a lovely jacket but unfortunately it was too big and the smaller size was not available.
I contacted customer services as my return seemed to be stuck with the courier. I received a reply almost immediately and a refund. Excellent customer service. Thank you.
June 25, 2026
Reply from Baukjen
Thank you for such a lovely 5 star review and feedback. We are absolutely delighted that you were happy with the quality of our garments despite the garment being too big and the smaller size out of stock, and the customer service you received from us when you experienced an issue with the return delivery. Thank you for your support. Warmest regards, Mani
Great efficient service.
June 25, 2026
Reply from Baukjen
Thank you for your 5 star review. We really do appreciate you taking the time to review the service you received from us, and leaving such positive feedback. Kind regards, Mani
I ordered an item which was passed to…
I ordered an item which was passed to the courier and then everything seemed to stop. I eventually called customer service and they re sent my order via a different courier which arrived 24 hours later. I was very impressed by the service which was fast and professionally handled by the Baukjen team. Thank you !
June 26, 2026
Reply from Baukjen
Thank you for the lovely review and feedback. We are delighted to hear that you were happy with the speedy second delivery and customer service you received from us, once we were made aware of the initial delivery issue. Thank you for your support. With warm regards, Mani
Reply from Baukjen
Thank you so much for your wonderful review and support. We really do appreciate you taking the time to review us and leaving such positive feedback on your purchase. Kind regards, Mani
Reply from Baukjen
Thank you for the wonderful review. We are absolutely delighted to hear that you're more than happy with the fabric and pattern of our garments, and the prompt delivery service you received. Thank you for your support. Warmest regards, Mani
Reply from Baukjen
Thank you for the lovely 5 star review. We are so happy to hear that you're happy with the style and quality of our garments and the prompt delivery service you received too. Warmest regards, Mani
Firstly I am not a Mr I am Mrs but…
Firstly I am not a Mr I am Mrs but anyway beautiful blouse just perfect thank you
June 26, 2026
Reply from Baukjen
Thank you so for your lovely review. We really do appreciate you taking the time to review us and leaving such positive feedback on the blouse, and for letting us know about this error - we have amended your account. With kind regards, Mani
Lovely top arrived well packaged
Lovely top arrived well packaged. Everything I have bought from Baukjen has been great and I would recommend.
June 26, 2026
Reply from Baukjen
Thank you for such a fantastic 5 star review. We are absolutely thrilled to hear that you're happy with the top and it arrived well packaged. Thank you for your continued support and we look forward to serving you again. Warmest regards, Mani
Reply from Baukjen
Thank you for such a glowing review. We are delighted to hear that you're happy with the quality of our garments and the excellent service you received from us. With warmest regards, Mani
Happy with my dress
My order arrived quite quickly and was left in my safe place.
The dress is very pretty and well made. I am rather short at 5’ 3”, therefore will have to have the dress shortened, otherwise I have no criticism nor complaint
June 23, 2026
Reply from Baukjen
Thank you for such a wonderful 5 star review. We are absolutely delighted that you're more than happy with the quality of our garments, and the quick and safe delivery service you received. Warmest regards, Mani
Loving the outfit
Loving the outfit. Can be worn together or mix and match with other items. 4 stars rather than 5 due to the price.
June 26, 2026
Reply from Baukjen
Thank you so much for your 4 star review. We really do appreciate you taking the time to review your most recent purchase, we will feed back your comments regarding pricing. Thank you for your support. Kind regards, Mani
Quality of items is wonderful and feels…
Quality of items is wonderful and feels luxurious.
Fit is excellent and true to size. I love my pistachio shirt and am hoping to purchase the pink version soon.
Speedy delivery. I will repeat purchase.
June 26, 2026
Reply from Baukjen
Thank you for such a lovely 5 star review. We are absolutely thrilled to hear that you're more than happy with the fit and quality of our garments, as well as the speedy delivery service you received. Thank you for your continued support. Warmest regards, Mani
Good service and speedy delivery
Good service and speedy delivery. Nice quality of product & lovely colours
June 22, 2026
Reply from Baukjen
Hello Maureen
Thank you for your lovely review! We're delighted you were pleased with the service, your order reached you in good time, and the quality and colour choices met your expectations.
With best wishes, Suzanne
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