Immediate dispatch and good tracking provided. My order was packed carefully and arrived crease free. I am thrilled to receive such a high quality denim jacket. It fits perfectly, I love the length an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Made a mistake with my order spoke to someone in your office, unfortunately didn’t catch her name but she was extremely helpful and sorted problem. Have now received the order and keeping everything.... See more
Company replied
My purchase arrived in a very attractive parcel. I was very reluctant to return. When I saw this dress I thought it looked very good quality. It didn’t disappoint and the colour was beautiful. Unfortu... See more
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I ordered 2 pairs in sizes 8 &:10 of the Robyn Wide Leg Jeans short leg 29 & 7/8 so nearer 30 ins in length which is ideal for my height 5 feet 4 & 1/2 as I usually wear trainers or low block heels.... See more
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Company details
Written by the company
Baukjen is a sustainably and ethically conscious London-based womenswear brand. We create timeless, carefully crafted pieces designed to empower women to be their best selves every day. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.
Contact info
LABS Atrium, The Stables Market, Chalk Farm Road, NW1 8AH, London, United Kingdom
- 0344 844 8118
- theteam@baukjen.com
- baukjen.com
4.5
Excellent
30K reviews
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Consistently well made clothes
I have bought four tops from Baukjen this Summer all of which will give me a very smart look. They are classy and I know made well and of good materials. I can always trust Baukjen to produce high quality clothing.
June 24, 2026
Reply from Baukjen
Thank you for such a wonderful and glowing review. We are absolutely delighted to hear that you're more than happy with the style and quality of the tops you've purchased from us. Thank you again for your continued support and feedback, we look forward to serving you again. With warmest regards, Mani
Excellent customer service
Excellent customer service. I had to exchange two trousers for a smaller size and found the process easy and efficient. I also love the trousers, very stylish 😊.
June 18, 2026
Reply from Baukjen
Thank you for the glowing 5 star review. We are absolutely thrilled to hear that you're more than happy with the style of the trousers and excellent quality of customer service you received, as well as how easy you found our returns and exchanges process. Many thanks for your support, we look forward to serving you again in the future. With warmest regards, Mani
I’ve not had delivered the clothes I’ve…
I’ve not had delivered the clothes I’ve ordered and the status when I’ve tracked it says “being returned”
Please chase up your end ..
Susan Heaton-Watts
3 tops and one skirt .. ordered ten days ago??
June 24, 2026
Reply from Baukjen
Hello - we are so sorry your order is on the way back to us for no apparent reason. We will contact you privately to organise the replacement.
With best wishes Suzanne
Reply from Baukjen
Thank you so much for your lovely review. We really do appreciate you taking the time to review us and leaving such positive feedback on the garment you purchased. Kindest regards, Mani
Items ordered were of an excellent…
Items ordered were of an excellent quality and delivery was quick. Overall a great experience.
June 24, 2026
Reply from Baukjen
Thank you for the wonderful review. We are thrilled to hear that you're more than happy with the quality of our garments, the quick delivery service you received, and the over all experience of shopping with us. Many thanks for your support. With warmest regards, Mani
I love the quality of the 1/2 zip top I…
I love the quality of the 1/2 zip top I bought in pink & ordered it in blue. Being able to track your order is helpful with Evri
June 23, 2026
Reply from Baukjen
Thank you for the lovely 5 star review. We are delighted to hear that you love the quality of our zip top, so much that you purchased it in pink and blue, as well as being able to track the delivery of your order. Warmest regards, Mani
Reply from Baukjen
Thank you so much for your lovely 5 star review. We really do appreciate you taking the time to review us, and leaving such positive feedback on the customer service you received from us when you needed assistance. Kindest regards, Mani
Love the quality and the cut
June 23, 2026
Reply from Baukjen
Hello Cinzia
Thank you for taking the time to review us! We're so pleased you love the quality and fit of our clothing.
With best wishes, Suzanne
Shirt didn’t suit me but excellent customer service…
The shirt I ordered didn’t really suit me but it was very nice quality and a nice design. I had a problem with my QR code for the return which was entirely my problem but customer service fixed it extremely quickly for me and sent me a returns label and arranged an instant refund.
Excellent customer service.
June 30, 2026
Unprompted review
Reply from Baukjen
Thank you for such a wonderful review and feedback. We are thrilled to hear that you're more than happy with the style and quality of our garments, as well as the customer service you received from us when you had an issue with your QR code. We hope you find the perfect garment next time. With warmest regards, Mani
Very pleased with my dress
Very pleased with my dress. Well packaged and quick delivery.
June 19, 2026
Reply from Baukjen
Thank you for the lovely review. We are thrilled to hear that you're more than happy with the quality of your dress and the overall service you received from us. Warmest regards, Mani
Lovely dress
June 22, 2026
Reply from Baukjen
Thank you so much for your lovely 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback. Kind regards, Mani
Helpful support as always
June 19, 2026
Reply from Baukjen
Thank you so much for your fantastic review. We really do appreciate you taking the time to review us and leaving such positive feedback with regard to the customer service you received from us. Kind regards, Mani
I love my dress!
I love my dress!
Soft material, really fine & light.
Colour is great.
Very comfortable.
Delivery efficient.
June 22, 2026
Reply from Baukjen
Thank you for the lovely 5 star review. We are absolutely thrilled to hear that you're more than happy with the fabric and quality your dress, and the delivery service you received. With warmest regards, Mani
Lovely high quality clothes
Lovely high quality clothes. Ordered a maxi skirt and matching top and I love them potentially for my son’s wedding. Dispatch / delivery was fast though I paid for fast shipping. Overall very happy :)
June 22, 2026
Reply from Baukjen
Thank you for such a wonderful review and feedback. We are absolutely delighted that you're more than happy with the high quality of our garments and the express delivery service you received. Warmest regards, Mani
I love the clothes
I love the clothes, they are perfect for my size and build, so easy to wear and I love Baukjen's credentials. Also always packaged well and easy to return if necessary.
June 18, 2026
Reply from Baukjen
Dear Kit,
Thank you for your glowing review.
Warm Regards,
Very helpful but I was too late to get…
Very helpful but I was too late to get the dress I wanted. I did purchase a lovely shirt
June 18, 2026
Reply from Baukjen
Thank you for the review and feedback. We are delighted to hear that you were happy with the shirt you purchased and the overall service you received from us. However, we sincerely apologise for the dress being out of stock, we will forward this feedback onto the correct department. With warm regards, Mani
Fantastic customer service as always
Fantastic customer service as always. Really lovely white cotton shirt, relaxed fit so I could have probably dropped a size but I've kept it!
June 16, 2026
Reply from Baukjen
Dear Helena,
Thank you so much for your lovely review!
We're delighted to hear you're happy with both the shirt and our customer service. We hope you enjoy wearing it!
Warm Regards- Kat
The new black top is going to be a…
The new black top is going to be a favourite. Drapes beautifully, fits perfectly and looks elegant.
June 18, 2026
Reply from Baukjen
Dear Jan,
Thank you for your glowing review.
Warm Regards- Kat
Their refund system is terrible
Their refund system is terrible, I bought a shirt on the 10th May they received it back on 19th May and I received the refund notification (which could take 5 days to be refunded) on the 26th June. Not acceptable at all.
June 26, 2026
Unprompted review
Reply from Baukjen
Thank you for taking the time to share your experience. We're very sorry to hear how long your refund took and completely understand how frustrating that must have been. Waiting over a month after your return was received is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We appreciate you bringing this to our attention, as feedback like yours helps us identify where we need to improve. If there's anything still outstanding or you'd like us to look into your order in more detail, please get in touch with our customer service team with your order number, and we'll be happy to assist.
Once again please accept our sincere apologies.
Excellent customer service
I love these clothes but I ordered some trousers which just didn’t suit me. I returned these but noted that there seemed to be a delay in processing the return - it looked to be stuck with the carrier. I emailed the team at 9pm received a reply by 9am the next day and confirmation of my refund. No discussion, no argument just an apology. Excellent costumer service to match their excellent clothes. Thank you.
June 26, 2026
Unprompted review
Reply from Baukjen
Thank you for your lovely review, Warm Regards Tors
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