Immediate dispatch and good tracking provided. My order was packed carefully and arrived crease free. I am thrilled to receive such a high quality denim jacket. It fits perfectly, I love the length an... See more
Company replied
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Review summary
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Reviews shaping this summary
I ordered 2 pairs in sizes 8 &:10 of the Robyn Wide Leg Jeans short leg 29 & 7/8 so nearer 30 ins in length which is ideal for my height 5 feet 4 & 1/2 as I usually wear trainers or low block heels.... See more
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Made a mistake with my order spoke to someone in your office, unfortunately didn’t catch her name but she was extremely helpful and sorted problem. Have now received the order and keeping everything.... See more
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My purchase arrived in a very attractive parcel. I was very reluctant to return. When I saw this dress I thought it looked very good quality. It didn’t disappoint and the colour was beautiful. Unfortu... See more
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Company details
Written by the company
Baukjen is a sustainably and ethically conscious London-based womenswear brand. We create timeless, carefully crafted pieces designed to empower women to be their best selves every day. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.
Contact info
LABS Atrium, The Stables Market, Chalk Farm Road, NW1 8AH, London, United Kingdom
- 0344 844 8118
- theteam@baukjen.com
- baukjen.com
4.5
Excellent
30K reviews
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Quality of items is wonderful and feels…
Quality of items is wonderful and feels luxurious.
Fit is excellent and true to size. I love my pistachio shirt and am hoping to purchase the pink version soon.
Speedy delivery. I will repeat purchase.
June 26, 2026
Reply from Baukjen
Thank you for such a lovely 5 star review. We are absolutely thrilled to hear that you're more than happy with the fit and quality of our garments, as well as the speedy delivery service you received. Thank you for your continued support. Warmest regards, Mani
Good service and speedy delivery
Good service and speedy delivery. Nice quality of product & lovely colours
June 22, 2026
Reply from Baukjen
Hello Maureen
Thank you for your lovely review! We're delighted you were pleased with the service, your order reached you in good time, and the quality and colour choices met your expectations.
With best wishes, Suzanne
Reply from Baukjen
Hello Rose
Thank you for taking the time to provide such kind feedback! We're delighted you love your purchase and that our communication met your expectations.
With best wishes, Suzanne
Lovely blouse, but shapeless
Lovely blouse, beautiful fabric. I have bought three now trying to get one that fits. Sadly all have been returned. The problem is that the blouse is completely shapeless, and poorly cut. I love the material so much that I kept trying. It would definitely work for a lady with a washboard stomach that can wear it tucked in.
I cannot praise Suzanne in customer services highly enough for all her help.
It would also be good if Baukjen could speed up their refund process. It takes ages.
Thank you.
June 25, 2026
Reply from Baukjen
Dear Penny,
Thank you for taking the time to leave your review.
We're sorry the blouse wasn't the right fit for you, despite your persistence, but we really appreciate your feedback and will share your comments with our production team. We're also delighted to hear Suzanne provided such excellent service—we'll be sure to pass on your kind words.
Thank you again for your valuable feedback- Kat
Reply from Baukjen
Thank you so much for your lovely 5 star review. We appreciate you taking the time to review us, and leaving such positive feedback on the service you receive from us. Kindest regards, Mani
Always a good shopping experience with…
Always a good shopping experience with BAUKJEN . The quality of the clothes is excellent and deliveries and returns are straightforward.
June 25, 2026
Reply from Baukjen
Thank you for the wonderful review and feedback. We are delighted to hear that you're happy with the quality of our garments and the overall service you receive from us. Thank you for your continued support, we look forward to serving you again. With warmest regards, Mani
Reply from Baukjen
Thank you so much for your wonderful 5 star review. We really do appreciate you taking the time to review the customer service you received and leaving such positive feedback on the top. Kindest regards, Mani
Very efficient and friendly customer…
Very efficient and friendly customer service person who sorted my problem out quickly and was most charming. A very good advertisement for your company and its ethos. Many thanks.
June 25, 2026
Reply from Baukjen
Thank you for such a lovely and glowing review. We are absolutely thrilled to hear that you're more than happy with the quality of customer service you received from us, when you needed assistance. Thank you for your support and wonderful feedback. Warmest regards, Mani
Consistently well made clothes
I have bought four tops from Baukjen this Summer all of which will give me a very smart look. They are classy and I know made well and of good materials. I can always trust Baukjen to produce high quality clothing.
June 24, 2026
Reply from Baukjen
Thank you for such a wonderful and glowing review. We are absolutely delighted to hear that you're more than happy with the style and quality of the tops you've purchased from us. Thank you again for your continued support and feedback, we look forward to serving you again. With warmest regards, Mani
Excellent customer service
Excellent customer service. I had to exchange two trousers for a smaller size and found the process easy and efficient. I also love the trousers, very stylish 😊.
June 18, 2026
Reply from Baukjen
Thank you for the glowing 5 star review. We are absolutely thrilled to hear that you're more than happy with the style of the trousers and excellent quality of customer service you received, as well as how easy you found our returns and exchanges process. Many thanks for your support, we look forward to serving you again in the future. With warmest regards, Mani
I’ve not had delivered the clothes I’ve…
I’ve not had delivered the clothes I’ve ordered and the status when I’ve tracked it says “being returned”
Please chase up your end ..
Susan Heaton-Watts
3 tops and one skirt .. ordered ten days ago??
June 24, 2026
Reply from Baukjen
Hello - we are so sorry your order is on the way back to us for no apparent reason. We will contact you privately to organise the replacement.
With best wishes Suzanne
Reply from Baukjen
Thank you so much for your lovely review. We really do appreciate you taking the time to review us and leaving such positive feedback on the garment you purchased. Kindest regards, Mani
Items ordered were of an excellent…
Items ordered were of an excellent quality and delivery was quick. Overall a great experience.
June 24, 2026
Reply from Baukjen
Thank you for the wonderful review. We are thrilled to hear that you're more than happy with the quality of our garments, the quick delivery service you received, and the over all experience of shopping with us. Many thanks for your support. With warmest regards, Mani
I love the quality of the 1/2 zip top I…
I love the quality of the 1/2 zip top I bought in pink & ordered it in blue. Being able to track your order is helpful with Evri
June 23, 2026
Reply from Baukjen
Thank you for the lovely 5 star review. We are delighted to hear that you love the quality of our zip top, so much that you purchased it in pink and blue, as well as being able to track the delivery of your order. Warmest regards, Mani
Reply from Baukjen
Thank you so much for your lovely 5 star review. We really do appreciate you taking the time to review us, and leaving such positive feedback on the customer service you received from us when you needed assistance. Kindest regards, Mani
Love the quality and the cut
June 23, 2026
Reply from Baukjen
Hello Cinzia
Thank you for taking the time to review us! We're so pleased you love the quality and fit of our clothing.
With best wishes, Suzanne
Shirt didn’t suit me but excellent customer service…
The shirt I ordered didn’t really suit me but it was very nice quality and a nice design. I had a problem with my QR code for the return which was entirely my problem but customer service fixed it extremely quickly for me and sent me a returns label and arranged an instant refund.
Excellent customer service.
June 30, 2026
Unprompted review
Reply from Baukjen
Thank you for such a wonderful review and feedback. We are thrilled to hear that you're more than happy with the style and quality of our garments, as well as the customer service you received from us when you had an issue with your QR code. We hope you find the perfect garment next time. With warmest regards, Mani
Very pleased with my dress
Very pleased with my dress. Well packaged and quick delivery.
June 19, 2026
Reply from Baukjen
Thank you for the lovely review. We are thrilled to hear that you're more than happy with the quality of your dress and the overall service you received from us. Warmest regards, Mani
Lovely dress
June 22, 2026
Reply from Baukjen
Thank you so much for your lovely 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback. Kind regards, Mani
Helpful support as always
June 19, 2026
Reply from Baukjen
Thank you so much for your fantastic review. We really do appreciate you taking the time to review us and leaving such positive feedback with regard to the customer service you received from us. Kind regards, Mani
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