Beams Reviews 96

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the helpfulness and positive attitude of the staff, making interactions pleasant and productive. Many people appreciate the personalized and understanding approach of the customer service team. The user experience is often described as streamlined and easy, with consumers noting the efficiency and clarity of the overall process, from initial calls to project management. However, some customers were not happy with the service and product delivery. They reported issues such as poor communication, constant delays, and a lack of coordination, leading to frustration and unmet expectations regarding project timelines and outcomes. Some also mentioned problems with damaged or incorrect product deliveries and a perceived lack of accountability from the company.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the team members for being... See more

Service

Customers had ambiguous experiences with service. While some reviewers praised the service, highlighting... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers report a streamlined and easy... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Product

Consumers find product quality and delivery to be ambiguous. While some reviewers are pleased with the final... See more

Based on these reviews

Rated 5 out of 5 stars

We had our initial planning call with Julia, and she took us through all the steps involved in planning, designing and building our new kitchen. She gave some great advice on layout and how to keep co... See more

Company replied

Rated 5 out of 5 stars

Amazing company. Been working with Beams for a few years now and on multiple projects. Very streamlined process and easy to work together with. We did measured house surveys, they did the design, an... See more

Company replied

Rated 5 out of 5 stars

Rosie was extremely helpful on our call today, she gave loads of advice and even though our project wasn't quite big enough for it to be worth a full Beams renovation she gave me fab advice for where... See more

Company replied

Rated 5 out of 5 stars

We used Beams for our full-flat renovation and had a great experience. We're first-time homeowners and both have full time jobs, so Beam's end to end support was invaluable. Our designer Akhil, projec... See more

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Rated 1 out of 5 stars

Had an initial call with a member of their sales team who said he would follow up with a quote in a couple of days. Never received the quote despite sending a couple of reminders over the course of tw... See more

Company replied

Rated 5 out of 5 stars

We used Beams for design and procurement of our new kitchen. It was a real joy working with Anthony on the design, he really brought the details to life, and I loved seeing the 3D mock-ups. The res... See more

Company replied

Rated 5 out of 5 stars

My team and I have been working with Beams for the past three months, and it's been an awesome experience so far. Everything’s super organized, materials show up right on time, the plans are clear, a... See more

Company replied

Rated 5 out of 5 stars

Rosie asked me what I wanted to achieve from the bathroom and cloak room renovation. She outlined the process, that Beams follow. We talked about supply of materials and the time line, my budget and... See more

Company replied

Rated 5 out of 5 stars

I had a really informative initial call with the Beams team. Everything was explained really clearly and I had plenty of time to ask questions. I haven't started my renovation project yet, but first i... See more

Company replied

Rated 5 out of 5 stars

I've worked with Beams Renovation on a few projects now, and I have to say—it's been a really solid experience every time. As a builder, it's not always easy finding partners who are this organi... See more

Company replied

Rated 5 out of 5 stars

it’s been a while that my team and I have been working with beams. this time has been extremely great especially working with Eduardo who made the process easier by being by our side all the time and... See more

Company replied

Rated 5 out of 5 stars

I only carried out the design phase with beams, but I loved the designer I was paired with. She completely brought our vision to life and helped us source all the right materials and fittings with the... See more

Company replied

Rated 5 out of 5 stars

I really enjoyed working with Beams on my kitchen renovation. They understood the unique challenges of designing for a small kitchen - something many showrooms overlook. I had struggled to find in... See more

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Rated 5 out of 5 stars

Beams delivered a wonderful bathroom renovation for us. It was a tricky project with some structural uncertainties heading into the work. The team took genuine care in preparing designs and went out o... See more

Company replied

Rated 5 out of 5 stars

We at Chigwell construction services have delivered a large number of projects for Beams, from bathroom renovation to kitchen and internal renovations in various parts of London. We ve had gr... See more

Company replied

Rated 5 out of 5 stars

From the initial enquiry, to being matched with our designer (Chandni) to then meeting our build team, the Beams experience was enjoyable (something I didn't think was possible with house renovation... See more

Company replied

Rated 5 out of 5 stars

Emine was so knowledgeable and helpful. I went in not knowing everything I wanted but the breakdown given was so easy. I was really impressed by the organisation of the call. Thank you! Cannot wait to... See more

Company replied

Rated 5 out of 5 stars

Very helpful and comprehensive advice on renovating our bathroom from Fred. We eventually went with someone else for various reasons but I would have felt comfortable with Beams too from the experienc... See more

Company replied

Rated 5 out of 5 stars

Ms. Briarley Ransfield has a very good telephone manner as well as excellent Customer Service and problem-solving skills. During our preliminary Team meeting, l felt like she was not only passionate a... See more

Company replied

Rated 5 out of 5 stars

Anthony was amazing! very helpful in explaining the process and breaking down how to approach things. He also had some good ideas

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Rated 5 out of 5 stars

Julia was so helpful in answering my questions and very taking me through the entire process. She was knowledgeable and a good communicator. So far my experience with her has been great.

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Rated 5 out of 5 stars

Beams have been great to work with on projects, being both well organised and collaborative. Having been on a few projects, we have worked together nicely to deliver the clients best possible outcomes... See more

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Rated 5 out of 5 stars

Definitely made me feel confident about the renovation and not hesitant to raise all the issues with the job, including some of the minor details, which are nevertheless important. The company clearly... See more

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Rated 5 out of 5 stars

The Design Team understood the brief perfectly and the Project Management Team paired me with my dream builder and kept the project on track!

Company replied

Rated 5 out of 5 stars

Useful conversation to start the potential process. Made me confident in what we would be doing and the stages. Very human and friendly.

Company replied

Rated 5 out of 5 stars

Emine was so helpful She was really informative and helped us get an idea of what we are looking to do, the process and timescale.

Company replied

Rated 5 out of 5 stars

Rosie, unquestionably, approached the conversation with an exceptional degree of professionalism. Professionalism, as far as I’m concerned, is the cornerstone of customer service. Rosie does... See more

Company replied

Rated 5 out of 5 stars

I had a great call with Max. It was informative and efficient. Looking forward to getting more insights from Beams.

Company replied

Rated 5 out of 5 stars

We would happily use Beams again for any further renovations and have recommended them to our friends. It was wonderful to work with a designer (Kier) who was uber-responsive, patient, and hig... See more

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Rated 5 out of 5 stars

Planning discussion went smoothly. The Beams team member was knowledgeable and easy to discuss the project with.

Company replied

Rated 5 out of 5 stars

Emine was very friendly and upfront about expected costs and service offered by the company. Hope to work with her one day.

Company replied

Rated 5 out of 5 stars

Emine was very thorough, personable and creative. I can tell she understands the vibe I want and budget requirements.

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Rated 5 out of 5 stars

Great call to explain the Beams process and seems like a great way to manage renovations in your home.

Company replied

Rated 5 out of 5 stars

Nina was helpful polite and asked all the right questions regarding my project looking forward to my next meeting with her.

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Rated 5 out of 5 stars

Planning a renovation wasn’t that difficult with Beams.. Fred has been great. Had the video chat and he was really easy to talk to. He also did a couple of follow ups..

Company replied

Rated 5 out of 5 stars

Beams Renovation did a fantastic job transforming my bathroom with quality workmanship and a smooth, stress-free process. Dani was especially helpful during the initial call, clearly explaining everyt... See more

Company replied

Rated 5 out of 5 stars

Great customer service and good understanding of my needs. Thanks very much Julia L!

Company replied

Rated 5 out of 5 stars

The initial call was really helpful. We went through everything room by room. Explanations were clear. Really great.

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Rated 5 out of 5 stars

Briarley, was amazing. She took her time with me and listened and made me feel really good about my project.

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Rated 5 out of 5 stars

Great communicator, feel very clear on the process and how Beams works

Company replied

Rated 2 out of 5 stars

My experience with Beams Renovation has unfortunately been difficult from beginning to end. Every stage of the process — consultation, design, and construction — was marked by issues. Anything that... See more

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Rated 2 out of 5 stars

Did not deliver on managing budget nor timeline! We hired Beams for a multi-room renovation in our Victorian house initiating the discussion in July for a delivery mid February. Whi... See more

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Rated 1 out of 5 stars

★☆☆☆☆ Deeply disappointing experience with Beams Renovation We began working with Beams in April 2024, and although the build started in September, we are no... See more

Company replied


Company details

  1. Kitchen Remodeler
  2. Bathroom Remodeler
  3. Building Design Company
  4. Construction Company
  5. Home Builder
  6. Interior Designer

About Beams

Written by the company

Beams makes home renovation simpler, clearer and more sustainable. We help homeowners plan and deliver high-quality renovations — from kitchens and bathrooms to full home projects — with confidence, not guesswork.

Too many renovations start with uncertainty. Costs feel vague, timelines shift, and key decisions are made before anyone really understands what’s involved. Beams exists to change that, bringing clarity to the process before work begins.

We use AI trained on real renovation projects to turn early ideas into realistic cost ranges, timelines and options. That means you understand what’s possible from the outset — and can shape your project around clear information, not assumptions.

Crucially, we bring builders in early. Instead of pricing plans in isolation, trusted builders help ground your project in how it will actually be built. You meet vetted professionals who review the same clear brief and provide like-for-like quotes, making it easier to compare, choose and move forward with confidence.

By combining smart technology with human expertise, Beams helps avoid costly surprises, reduce waste and keep projects running smoothly. The result is a clearer, calmer renovation experience — and better homes that are built to last.


Contact info

Ready to renovate your home?

Join hundreds of homeowners who've renovated with Beams already.

4.5

Excellent

TrustScore 4.5 out of 5

96 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

on time with details

October 14, 2025
Unprompted review
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Reply from Beams

Thanks so much for your review, Shubham! We’re glad to hear you found the team punctual and thorough with the details.

Thank you again,
The Beams Team

Rated 5 out of 5 stars

Emine was so knowledgeable and helpful

Emine was so knowledgeable and helpful. I went in not knowing everything I wanted but the breakdown given was so easy. I was really impressed by the organisation of the call. Thank you! Cannot wait to get started

October 1, 2025
Unprompted review
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Reply from Beams

Thanks so much for your lovely review, Curly! We’re thrilled to hear Emine made the process clear and helpful, and that the call left you feeling confident and excited to get started. We’ll be sure to share your kind words with her.

Thank you again,
The Beams Team

Rated 5 out of 5 stars

Julia is a great point of contact

Julia was so helpful in answering my questions and very taking me through the entire process. She was knowledgeable and a good communicator. So far my experience with her has been great.

September 23, 2025
Unprompted review
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Reply from Beams

Thanks so much for your review, Mila! We’re really glad to hear Julia was so helpful, knowledgeable and clear in walking you through the process. It’s great to know your experience with her has been so positive so far.

Thank you again,
The Beams Team

Rated 5 out of 5 stars

Emine was so helpful

Emine was so helpful

She was really informative and helped us get an idea of what we are looking to do, the process and timescale.

September 26, 2025
Unprompted review
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Reply from Beams

Thanks so much for your review, Joseph! We’re really glad to hear Emine was helpful and informative, and that you came away with a clear sense of your plans, the process and timeline.

Thank you again,
The Beams Team

Rated 5 out of 5 stars

Great process, great result

We used Beams for design and procurement of our new kitchen. It was a real joy working with Anthony on the design, he really brought the details to life, and I loved seeing the 3D mock-ups.

The result is exactly what we were looking for. The layout feels a lot more spacious, the colours bring personality, and the cabinets are amazing quality. I'm very excited to start using it.

September 25, 2025
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Reply from Beams

Thanks so much for your wonderful review, Isabel! We’re thrilled to hear how much you enjoyed working with Anthony and that the design process — especially the 3D mock-ups — helped bring your vision to life. It’s fantastic to know the finished kitchen feels exactly as you hoped. We hope you enjoy it for many years to come!

Thank you again,
The Beams Team

Rated 5 out of 5 stars

Seriously good customer service

Seriously good customer service - so friendly, helpful, active listening, adaptable. Really impressed.

September 24, 2025
Unprompted review
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Reply from Beams

Thanks so much for your review, Sarah! We’re really glad to hear you’ve been impressed with the customer service — being friendly, helpful, and adaptable is exactly what we strive for.

Thank you again,
The Beams Team

Rated 5 out of 5 stars

Great communicator

Great communicator, feel very clear on the process and how Beams works

September 17, 2025
Unprompted review
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Reply from Beams

Thanks so much for your review, Greg! We’re really glad the communication has been clear and that you feel confident about the Beams process.

Thank you again,
The Beams Team

Rated 5 out of 5 stars

Very helpful and comprehensive advice…

Very helpful and comprehensive advice on renovating our bathroom from Fred. We eventually went with someone else for various reasons but I would have felt comfortable with Beams too from the experience we did have.

September 16, 2025
Unprompted review
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Reply from Beams

Thanks so much for your review, Abi! We’re glad Fred was able to give you helpful and comprehensive advice on your bathroom renovation, even if you decided to go in a different direction this time. We really appreciate your kind words and would be delighted to help with a future project.

Thank you again,
The Beams Team

Rated 5 out of 5 stars

Planning a renovation wasn’t that…

Planning a renovation wasn’t that difficult with Beams..
Fred has been great.
Had the video chat and he was really easy to talk to.
He also did a couple of follow ups..

September 2, 2025
Unprompted review
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Reply from Beams

Thanks so much for your review, Aedie! We’re really glad to hear Fred made the planning process feel straightforward and that the follow-ups were helpful. It’s great to know you’ve had such a positive experience so far.

Thank you again,
The Beams Team

Rated 5 out of 5 stars

Great customer service and good…

Great customer service and good understanding of my needs. Thanks very much Julia L!

September 15, 2025
Unprompted review
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Reply from Beams

Thanks so much for your review, Lucy! We’re delighted to hear Julia gave you great customer service and really understood your needs. We’ll be sure to pass on your kind words to her.

Thank you again,
The Beams Team

Rated 5 out of 5 stars

Great first call with Max

September 15, 2025
Unprompted review
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Reply from Beams

Thanks so much for your review, Emma! We’re glad to hear your first call with Max went so well, and we look forward to supporting you with your project.

Thank you again,
The Beams Team

Rated 5 out of 5 stars

Great honest advice

Great honest advice. Even when the job wasn’t for them to take on, I was left with advice on how to move forwards anyway.

September 11, 2025
Unprompted review
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Reply from Beams

Thanks so much for your review, Jonas! We’re really glad you valued the honest advice — even when a project isn’t the right fit, we always want to make sure you leave with clear next steps.

Thank you again,
The Beams Team

Rated 5 out of 5 stars

it’s been a while that my team and I…

it’s been a while that my team and I have been working with beams. this time has been extremely great especially working with Eduardo who made the process easier by being by our side all the time and he’s responding to all our queries as soon as he can.

August 8, 2025
Unprompted review
Beams logo

Reply from Beams

Thanks so much for your review, Sam! We’re delighted to hear how positive your experience has been, and that Eduardo has made the process easier by being responsive and supportive throughout. We’ll be sure to pass on your kind words to him.

Thank you again,
The Beams Team

Rated 5 out of 5 stars

Rosie was helpful and informative

Rosie asked me what I wanted to achieve from the bathroom and cloak room renovation.
She outlined the process, that Beams follow. We talked about supply of materials and the time line, my budget and the role of the designer in creating something that met my family’s needs. We briefly explored the changes that I would like made to the bathroom and I was told these would be put to the designer. It was really helpful to speak with Rosie and be made aware of the next stage.

September 10, 2025
Unprompted review
Beams logo

Reply from Beams

Thanks so much for your review, Denise! We’re really glad to hear Rosie was helpful in walking you through the process and discussing your goals for the renovation. It’s great that you came away with a clear picture of the next steps — we’re excited to see your ideas take shape with the designer.

Thank you again,
The Beams Team

Rated 5 out of 5 stars

Beams renovation team are experienced & reliable

We at Chigwell construction services have delivered a large number of projects for Beams, from bathroom renovation to kitchen and internal renovations in various parts of London.

We ve had great support from Beams team along the way, providing us with all the design, logistical and management required to deliver these rather futuristic design concepts.

We highly recommend Beams if you are looking for a reliable company to design and deliver your dream project!

Edy

July 28, 2025
Unprompted review
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Reply from Beams

Thanks so much, Edy — we really appreciate the kind words. It’s been a pleasure working with you and the Chigwell Construction team on so many projects. Your attention to detail, reliability, and quality of work make all the difference on site. Looking forward to many more successful builds together!

Thanks again,

The Beams Team

Rated 5 out of 5 stars

Our experience as a construction company working with Beams

I've worked with Beams Renovation on a few projects now, and I have to say—it's been a really solid experience every time. As a builder, it's not always easy finding partners who are this organized and reliable.

What I appreciate most is how smoothly their system runs. Project details are clear from the start, materials arrive on time, and there's no chasing down payments, they’re always prompt and fair. Communication is great too, which makes a big difference on-site.

They respect the trades and make it easy for us to focus on doing quality work. Looking forward to continuing the partnership and taking on more jobs together.

Highly recommend Beams to any tradesperson or contractor looking for professional, well-run projects.

July 24, 2025
Unprompted review
Beams logo

Reply from Beams

Thanks so much for the thoughtful review, Paolo — it really means a lot coming from someone on the tools. We know how important clear planning, prompt payments and good communication are on site, and we're glad that’s been your experience with Beams. It’s a pleasure working with you, and we’re looking forward to delivering many more great projects together.

Thanks again,

The Beams Team

Rated 5 out of 5 stars

My team and I have been working with…

My team and I have been working with Beams for the past three months, and it's been an awesome experience so far. Everything’s super organized, materials show up right on time, the plans are clear, and payments come through without a hitch. Eduardo is great to work with and always there to help every time.
I'm really looking forward to keeping this partnership on.

July 1, 2025
Unprompted review
Beams logo

Reply from Beams

Thanks so much for the kind words, Klodian — we’re really glad the experience has been such a positive one so far. It's great to hear the planning, logistics and payments have all run smoothly — that’s exactly what we aim for. We’ll pass your feedback on to Eduardo too! Looking forward to continuing the partnership and delivering more great projects together.

Thanks again,

The Beams Team

Rated 5 out of 5 stars

Excellent

Rosie was extremely helpful on our call today, she gave loads of advice and even though our project wasn't quite big enough for it to be worth a full Beams renovation she gave me fab advice for where to go next. We will definitely be recommending Beams and will certainly use them in the future. Thank you Rosie.

July 21, 2025
Unprompted review
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Reply from Beams

Thanks so much for your lovely review, Victoria! We’re really glad Rosie was able to offer helpful advice, even if this project wasn’t quite the right fit. We always want people to come away from a call with clarity and next steps, and it’s great to hear that came through. Thanks for the recommendation — we’d love to work with you in the future!

Thanks again,

The Beams Team

Rated 5 out of 5 stars

Ed was great and provided very…

Ed was great and provided very comprehensive explanations and details about my two bathroom renovation process.

July 16, 2025
Unprompted review
Beams logo

Reply from Beams

Thanks so much for your review, James! We're really glad to hear Ed was helpful and thorough in walking you through your bathroom renovation plans. Clear guidance makes all the difference, and we’re excited to help you take the next steps.

Thanks again,

The Beams Team

Rated 5 out of 5 stars

professional, friendly service

Great call to explain the Beams process and seems like a great way to manage renovations in your home.

July 17, 2025
Unprompted review
Beams logo

Reply from Beams

Thanks for the great feedback, Matt! We’re so glad the call helped explain how Beams works. Looking forward to what’s next!

Thanks again,

The Beams Team

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