Beams Reviews 96

Julia was clear, communicative, and helpful during our initial calls.

A very patient lady giving me all the explanations I needed

Nice guy, knowledgeable and not pushy.

Emine was very friendly and upfront about expected costs and service offered by the company. Hope to work with her one day.

Great chat, very professional. Looking forward to hearing more.

Nina was helpful polite and asked all the right questions regarding my project looking forward to my next meeting with her.

We would happily use Beams again for any further renovations and have recommended them to our friends. It was wonderful to work with a designer (Kier) who was uber-responsive, patient, and highly collaborative. I am especially appreciative of the knowledge and experience brought by the contractors (Rodolf) themselves who understand how to work a modern redesign in an old house.

Even with a great design, there were a lot of adjustments to be made along the way (again, vagaries of an Edwardian terraced house). Both the Beams team (Harrison, Sam, Rowan) and the contractors were flexible, proactive, and kept me up-to-date.

Adrian and Cris (Rodolf) were a total pleasure to have around, very good at communicating and working with me to find solutions. They were very respectful of our space and made a genuine effort to keep things as tidy and unobtrusive as possible. I was entirely comfortable having them in the house (I was mostly at home alone with them and, as a woman, this is important). And of course, they did beautiful work!

Overall, I cannot imagine having a more positive renovation experience. We had peace of mind that everything was in hand, from design to supplies to installation. Beams provides a fantastic service and I hope to see them expand further.

Emine was very thorough, personable and creative. I can tell she understands the vibe I want and budget requirements.

We had our initial planning call with Julia, and she took us through all the steps involved in planning, designing and building our new kitchen. She gave some great advice on layout and how to keep costs down. I feel way more confident about going ahead with the renovation now!

Very friendly staff, and the initial consultation was efficient and informative.

Useful conversation to start the potential process. Made me confident in what we would be doing and the stages. Very human and friendly.

Beams have been great to work with on projects, being both well organised and collaborative. Having been on a few projects, we have worked together nicely to deliver the clients best possible outcomes in each scenario.

We have been working with Beams for over a year now. We look forward to collaborating on more projects together and continuing our relationship.

Beams Renovation did a fantastic job transforming my bathroom with quality workmanship and a smooth, stress-free process. Dani was especially helpful during the initial call, clearly explaining everything and making sure I felt confident moving forward.

Had an initial call with a member of their sales team who said he would follow up with a quote in a couple of days. Never received the quote despite sending a couple of reminders over the course of two weeks. Highly unprofessional.

Booked in a design consultation and no one joined the call or emailed me back to let me know that they wouldn’t be attending, will be using someone else, not a great start to be quite honest

I only carried out the design phase with beams, but I loved the designer I was paired with. She completely brought our vision to life and helped us source all the right materials and fittings with the order lead times we required. This was a huge time saver for us!

I had a really informative initial call with the Beams team. Everything was explained really clearly and I had plenty of time to ask questions. I haven't started my renovation project yet, but first impressions were really good and when I'm ready to start I'll be sure to be back in touch!

★☆☆☆☆ Deeply disappointing experience with Beams Renovation

We began working with Beams in April 2024, and although the build started in September, we are now in May 2025 and still dealing with unresolved issues from what should have been a straightforward kitchen renovation.

From the outset, timelines were unrealistic and poorly managed. The contractor estimated 2–3 weeks. Beams said 7–8 weeks. In the end, the build took 15 weeks—and we’re still living with the consequences. One of the earliest red flags was that the contractor removed our existing kitchen before Beams had confirmed delivery of the new one, leaving us without a sink and having to wash dishes in the bath for two weeks.

Beams’ design process is entirely remote. No designer ever visited our home—a converted church with unique architectural features. This led to avoidable issues with layout, materials and finishes. The extractor fan, grouting, cabinetry and tile work were all affected by decisions made without seeing the space. Despite paying a substantial design fee, the final product was not properly thought through, meaning some design ideas couldn’t be executed at all, and others had to be compromised or awkwardly retrofitted.

We were told Beams would manage the build and communicate with contractors on our behalf. In practice, we ended up coordinating most aspects ourselves—chasing responses, relaying messages, and trying to move the project forward. The dashboard they advertised as a key management tool never worked. Weekly updates were promised as a substitute, but those never materialised either. Communication was slow, at times defensive, and often non-existent.

Beams also uses a shared email inbox system, meaning previous message threads aren't visible and replies are often delayed or lacking context. We had to build a Google doc just to track what had been discussed and what was outstanding.

Workmanship from the contractor and subcontractors was inconsistent, with multiple serious issues:

Grout work damaged the drawers

Paint was applied directly to tiles as a workaround for mismatched colours

The extractor fan does technically work, but it whistles so loudly it’s difficult to hold a conversation while cooking, and it has already left stains on the ceiling

The underside of the island was left exposed and only addressed after we repeatedly flagged it (this has now been fixed)

Our kitchen floors were permanently marked due to lack of protective covering during the build

On Christmas Day, an uncapped waste pipe, improperly installed by the contractor, overflowed while we were preparing dinner. The kitchen flooded with waste water from the insinkerator—full of raw meat and food debris. We couldn’t use the sink or washing machine until after Boxing Day. It ruined our holiday and was costly and time-consuming to fix.

Beams later issued a partial refund for aspects of the design, procurement, and labour. But we still spent a considerable amount and were left with significant problems requiring professional remediation:

Retiling around the extractor fan (which may require wall reconstruction)

Extractor replacement

Carpentry corrections (some now fixed, but only after escalation)

Grouting, paint and finish corrections

Unused or incorrect materials to be accounted for

We’ve gathered quotes totalling several thousand pounds to put these things right. Over half the tile order went unused. Some items arrived late or were the wrong specification.

Tim (Head of Build) got involved toward the end. He was calm, professional, and made a genuine effort to sort things out. Had he been involved from the start, the experience might have been very different. But by the time he arrived, much of the damage—financial, emotional, and practical—had already been done. Many of the issues stemmed from inexperience and poor communication among the original Beams team.

We regret choosing Beams. A kitchen renovation should not require this level of oversight, chasing, or stress—especially when the work still isn’t right months after completion.