Beams Reviews 96

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the helpfulness and positive attitude of the staff, making interactions pleasant and productive. Many people appreciate the personalized and understanding approach of the customer service team. The user experience is often described as streamlined and easy, with consumers noting the efficiency and clarity of the overall process, from initial calls to project management. However, some customers were not happy with the service and product delivery. They reported issues such as poor communication, constant delays, and a lack of coordination, leading to frustration and unmet expectations regarding project timelines and outcomes. Some also mentioned problems with damaged or incorrect product deliveries and a perceived lack of accountability from the company.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the team members for being... See more

Service

Customers had ambiguous experiences with service. While some reviewers praised the service, highlighting... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers report a streamlined and easy... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Product

Consumers find product quality and delivery to be ambiguous. While some reviewers are pleased with the final... See more

Based on these reviews

Rated 5 out of 5 stars

We had our initial planning call with Julia, and she took us through all the steps involved in planning, designing and building our new kitchen. She gave some great advice on layout and how to keep co... See more

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Rated 5 out of 5 stars

Amazing company. Been working with Beams for a few years now and on multiple projects. Very streamlined process and easy to work together with. We did measured house surveys, they did the design, an... See more

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Rated 5 out of 5 stars

Rosie was extremely helpful on our call today, she gave loads of advice and even though our project wasn't quite big enough for it to be worth a full Beams renovation she gave me fab advice for where... See more

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Rated 5 out of 5 stars

We used Beams for our full-flat renovation and had a great experience. We're first-time homeowners and both have full time jobs, so Beam's end to end support was invaluable. Our designer Akhil, projec... See more

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Rated 1 out of 5 stars

Had an initial call with a member of their sales team who said he would follow up with a quote in a couple of days. Never received the quote despite sending a couple of reminders over the course of tw... See more

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Rated 5 out of 5 stars

We used Beams for design and procurement of our new kitchen. It was a real joy working with Anthony on the design, he really brought the details to life, and I loved seeing the 3D mock-ups. The res... See more

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Rated 5 out of 5 stars

My team and I have been working with Beams for the past three months, and it's been an awesome experience so far. Everything’s super organized, materials show up right on time, the plans are clear, a... See more

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Rated 5 out of 5 stars

Rosie asked me what I wanted to achieve from the bathroom and cloak room renovation. She outlined the process, that Beams follow. We talked about supply of materials and the time line, my budget and... See more

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Rated 5 out of 5 stars

I had a really informative initial call with the Beams team. Everything was explained really clearly and I had plenty of time to ask questions. I haven't started my renovation project yet, but first i... See more

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Rated 5 out of 5 stars

I've worked with Beams Renovation on a few projects now, and I have to say—it's been a really solid experience every time. As a builder, it's not always easy finding partners who are this organi... See more

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Rated 5 out of 5 stars

it’s been a while that my team and I have been working with beams. this time has been extremely great especially working with Eduardo who made the process easier by being by our side all the time and... See more

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Rated 5 out of 5 stars

I only carried out the design phase with beams, but I loved the designer I was paired with. She completely brought our vision to life and helped us source all the right materials and fittings with the... See more

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Rated 5 out of 5 stars

I really enjoyed working with Beams on my kitchen renovation. They understood the unique challenges of designing for a small kitchen - something many showrooms overlook. I had struggled to find in... See more

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Rated 5 out of 5 stars

Beams delivered a wonderful bathroom renovation for us. It was a tricky project with some structural uncertainties heading into the work. The team took genuine care in preparing designs and went out o... See more

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Rated 5 out of 5 stars

We at Chigwell construction services have delivered a large number of projects for Beams, from bathroom renovation to kitchen and internal renovations in various parts of London. We ve had gr... See more

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Rated 5 out of 5 stars

From the initial enquiry, to being matched with our designer (Chandni) to then meeting our build team, the Beams experience was enjoyable (something I didn't think was possible with house renovation... See more

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Rated 5 out of 5 stars

Emine was so knowledgeable and helpful. I went in not knowing everything I wanted but the breakdown given was so easy. I was really impressed by the organisation of the call. Thank you! Cannot wait to... See more

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Rated 5 out of 5 stars

Very helpful and comprehensive advice on renovating our bathroom from Fred. We eventually went with someone else for various reasons but I would have felt comfortable with Beams too from the experienc... See more

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Rated 5 out of 5 stars

Ms. Briarley Ransfield has a very good telephone manner as well as excellent Customer Service and problem-solving skills. During our preliminary Team meeting, l felt like she was not only passionate a... See more

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Rated 5 out of 5 stars

Anthony was amazing! very helpful in explaining the process and breaking down how to approach things. He also had some good ideas

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Rated 5 out of 5 stars

Julia was so helpful in answering my questions and very taking me through the entire process. She was knowledgeable and a good communicator. So far my experience with her has been great.

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Rated 5 out of 5 stars

Beams have been great to work with on projects, being both well organised and collaborative. Having been on a few projects, we have worked together nicely to deliver the clients best possible outcomes... See more

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Rated 5 out of 5 stars

Definitely made me feel confident about the renovation and not hesitant to raise all the issues with the job, including some of the minor details, which are nevertheless important. The company clearly... See more

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Rated 5 out of 5 stars

The Design Team understood the brief perfectly and the Project Management Team paired me with my dream builder and kept the project on track!

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Rated 5 out of 5 stars

Useful conversation to start the potential process. Made me confident in what we would be doing and the stages. Very human and friendly.

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Rated 5 out of 5 stars

Emine was so helpful She was really informative and helped us get an idea of what we are looking to do, the process and timescale.

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Rated 5 out of 5 stars

Rosie, unquestionably, approached the conversation with an exceptional degree of professionalism. Professionalism, as far as I’m concerned, is the cornerstone of customer service. Rosie does... See more

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Rated 5 out of 5 stars

I had a great call with Max. It was informative and efficient. Looking forward to getting more insights from Beams.

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Rated 5 out of 5 stars

We would happily use Beams again for any further renovations and have recommended them to our friends. It was wonderful to work with a designer (Kier) who was uber-responsive, patient, and hig... See more

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Rated 5 out of 5 stars

Planning discussion went smoothly. The Beams team member was knowledgeable and easy to discuss the project with.

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Rated 5 out of 5 stars

Emine was very friendly and upfront about expected costs and service offered by the company. Hope to work with her one day.

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Rated 5 out of 5 stars

Emine was very thorough, personable and creative. I can tell she understands the vibe I want and budget requirements.

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Rated 5 out of 5 stars

Great call to explain the Beams process and seems like a great way to manage renovations in your home.

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Rated 5 out of 5 stars

Nina was helpful polite and asked all the right questions regarding my project looking forward to my next meeting with her.

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Rated 5 out of 5 stars

Planning a renovation wasn’t that difficult with Beams.. Fred has been great. Had the video chat and he was really easy to talk to. He also did a couple of follow ups..

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Rated 5 out of 5 stars

Beams Renovation did a fantastic job transforming my bathroom with quality workmanship and a smooth, stress-free process. Dani was especially helpful during the initial call, clearly explaining everyt... See more

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Rated 5 out of 5 stars

Great customer service and good understanding of my needs. Thanks very much Julia L!

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Rated 5 out of 5 stars

The initial call was really helpful. We went through everything room by room. Explanations were clear. Really great.

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Rated 5 out of 5 stars

Briarley, was amazing. She took her time with me and listened and made me feel really good about my project.

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Rated 5 out of 5 stars

Great communicator, feel very clear on the process and how Beams works

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Rated 2 out of 5 stars

My experience with Beams Renovation has unfortunately been difficult from beginning to end. Every stage of the process — consultation, design, and construction — was marked by issues. Anything that... See more

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Rated 2 out of 5 stars

Did not deliver on managing budget nor timeline! We hired Beams for a multi-room renovation in our Victorian house initiating the discussion in July for a delivery mid February. Whi... See more

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Rated 1 out of 5 stars

★☆☆☆☆ Deeply disappointing experience with Beams Renovation We began working with Beams in April 2024, and although the build started in September, we are no... See more

Company replied


Company details

  1. Kitchen Remodeler
  2. Bathroom Remodeler
  3. Building Design Company
  4. Construction Company
  5. Home Builder
  6. Interior Designer

About Beams

Written by the company

Beams makes home renovation simpler, clearer and more sustainable. We help homeowners plan and deliver high-quality renovations — from kitchens and bathrooms to full home projects — with confidence, not guesswork.

Too many renovations start with uncertainty. Costs feel vague, timelines shift, and key decisions are made before anyone really understands what’s involved. Beams exists to change that, bringing clarity to the process before work begins.

We use AI trained on real renovation projects to turn early ideas into realistic cost ranges, timelines and options. That means you understand what’s possible from the outset — and can shape your project around clear information, not assumptions.

Crucially, we bring builders in early. Instead of pricing plans in isolation, trusted builders help ground your project in how it will actually be built. You meet vetted professionals who review the same clear brief and provide like-for-like quotes, making it easier to compare, choose and move forward with confidence.

By combining smart technology with human expertise, Beams helps avoid costly surprises, reduce waste and keep projects running smoothly. The result is a clearer, calmer renovation experience — and better homes that are built to last.


Contact info

Ready to renovate your home?

Join hundreds of homeowners who've renovated with Beams already.

4.5

Excellent

TrustScore 4.5 out of 5

96 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Would recommend

Got in touch with Beams from a Google search, no prior knowledge of them. Had our small bathroom completely gutted and re-done.
The whole process was handled very well, there was a good amount of communication and the design process was smooth, I felt that our designer listened and took on board all our views.
The actual renovation was also great, the builders were punctual and did their best to minimise the mess.
There were some small issues that came up during the process, but the communication I had with the team meant that they were all sorted out quickly and satisfactorily.
Would recommend and we'd also use Beams again in future.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

I was recommended Beams by a neighbour…

I was recommended Beams by a neighbour who was very impressed. They have been extremely efficient and reassuring. It was a complex project but they took it all in their stride and I would highly recommend for home renovations. They recommended very good contractors who were all punctual, polite and capable. Beams were always responsive to queries and concerns. Happy to recommend.

March 22, 2024
Rated 5 out of 5 stars

Great experience and on budget

We had a great experience with Beams working with them on our new kitchen. Our designer totally understood what we wanted and I loved the flexible design process mixing and matching different products from their catalogue. They were transparent about price and timings the whole way through and I was very pleased that everything came in on budget.

February 28, 2024
Rated 5 out of 5 stars

Smooth process and an expert team…

My planner and designer at Beams were excellent. They helped me navigate some tricky layout decisions and came up with a design I love for my new kitchen extension. A much smoother process than previous renovations!

February 19, 2024
Rated 5 out of 5 stars

GREAT JOB

GREAT JOB
Beams listened to exactly what we had in mind for our new Kitchen and matched us with a local contractor who was great , worked efficiently and kept the place nice and tidy

March 11, 2024
Rated 5 out of 5 stars

*Made renovating so much easier*

*Made renovating so much easier*
We've done a few DIY renovations in the past but decided to get some help this time and am SO pleased we did. The Beams team were so supportive and helped bring our vision to life in both bathrooms. They handled everything for us and our builder was a star. First time I've ever had a project run on time.

March 11, 2024
Rated 5 out of 5 stars

Highly professional

Beams came highly recommended and they’ve exceeded all expectations. The planning team were able to project accurate timing and budget estimates and manage the whole process seamlessly Their Designer, Simon very cleverly redesigned our master bathroom beyond what we could have imagined ourselves. Their team are highly professional, efficient and a pleasure to work with. They’ve completely revolutionized the renovation process.

September 30, 2023
Unprompted review
Rated 5 out of 5 stars

Bathroom renovation

Exemplary service from start to finish! Our bathroom project was completed both on time and on budget, a rare feat in the world of renovations. The team were an absolute pleasure to work with—particularly Brooke and Ryan, whose attention to detail and professional demeanour were truly commendable. Highly recommended for anyone seeking a hassle-free renovation experience.

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

Tip top service Beams

Absolute pleasure using Beams! The planning team are great, totally understood the spec. They’ve fully guided me through my renovation options with a smooth process. As a time-poor, busy, working Londoner their turnkey service offering removes all the inevitable hassle. Highly recommend these guys

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Impressive!

Impressive!

We looked at a few different options for our bathroom renovations. Beams came highly recommended so we went for them - and they certainly lived up to our expectations. They are easy to work with and we particularly enjoyed making the designs our own with our designer Simon - and the end product was spot on (credit to him not us!)

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

On time and on budget

Beams made renovating my bathrooms a real pleasure. They guided me through the whole process and matched me with a very trustworthy contractor. I felt in control and supported through the entire project. The finish on all three of our bathrooms is fantastic, we couldn't be happier!

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

Such a simple process

Such a simple process! My Beams planner put together a detailed proposal for my project. It really helped to understand the cost of my renovation up front. I’ve received a few quotes that were hard to understand. My Beams quote included everything (labour, materials, and project management). Would highly recommend.

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great Design team and Process

Having been contemplating updating our bathroom for a while, we'd been intimidated by the process of finding suitable contractors and design teams, as it's not just a simple update/refit.
Getting introduced to the Beams team came at such an opportune time. Throughout the design process, the team have been sympathetic to our desires, and presented multiple iterations for us to choose from. Having had a lot of help navigating our leaseholder obligations has been invaluable. I'll update once the project is finished but all interactions thus far have been great! Ryan's hand-holding throughout the process has been a blessing, and we've been thoroughly impressed with all the team.

August 20, 2023
Unprompted review
Rated 5 out of 5 stars

Beams Bathroom Renovation

Working with beams has been such a pleasant experience! I cannot recommend Beams enough!
I’ve been wanting to renovate my bathroom for years but finding a contractor was really overwhelming. The Beams team removed all the stress and matched me with a wonderful contractor who is respectful and I trust! The design process has been seamless and they helped me bring my dream bathroom to life!
I can’t believe how seamless this has been. 5* recommendation!

August 15, 2023
Unprompted review

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