Beatsons Direct logo
Visit website

Beatsons Direct Reviews 

4,921
•
TrustScore 4.5 out of 5

4.5

Lumber Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, efficiency, and friendly demeanor, often going above and beyond to assist with orders and deliveries. The service provided is frequently described as amazing and excellent, with many appreciating the prompt dispatch and smooth handling of their needs. Reviewers are particularly impressed with the fast delivery times, often receiving their orders earlier than expected, and the drivers' willingness to place goods exactly where requested. However, some customers also noted issues with delivery delays and poor communication regarding rescheduled deliveries, leading to inconvenience and frustration. A few other people also felt that the quality of some products, such as fencing wood or soil, was subpar, with items being warped, twisted, or containing unwanted materials.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many praising fast delivery, professional drivers,... See more

Service

Reviewers mention positive feedback about service, with many customers expressing high satisfaction and... See more

Staff

Customers consistently report positive experiences with staff, highlighting their friendliness, efficiency,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting positive... See more

Product

Customers consistently note ambiguous experiences with product quality, with some reviewers praising items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul the salesperson went above and beyond to help me after I realised the wood I ordered wouldn’t fit in my car. I will definitely be back and Paul should receive I wage rise with people like him in... See more

Rated 5 out of 5 stars

This is the first time I had used this company although 3rd time of ordering from them...I found the staff (Paul, Luke and Simon) who I dealt with extremely helpful..even the delivery drivers are very... See more

Rated 5 out of 5 stars

Finally a merchants website that works, you can actually find what you want, compared to others (Several tried and gave up) its in a different class of its own, try it! Availability of goods (... See more

Rated 5 out of 5 stars

Brilliant experience, third visit and would definitely return. Very friendly and efficient staff. Great prices. The staff outside are so helpful too. Great local business.

Company details

  1. Lumber Store
  2. Door Shop

Written by the company

Beatsons Building Supplies Limited is one of the UKs leading independent builders merchants. From our head office in Central Scotland, we are able to supply building materials across the UK. Online and at our UK based stores, you will find a wide range of supplies for building, construction, landscaping, garden furniture, joinery, decorating, DIY and agricultural use. We stock a huge range of Eliza Tinsley Hardware and offer great deals on XL Joinery & LPD Doors. For landscaping we offer a range decorative gravels, sand, cement, fencing and slabs. We have over 30,000 products available for distribution across the UK with new ranges being added all the time. Beatsons are competitively priced with great delivery costs. We pride ourselves in being able to offer value for money to all of our consumers to ensure they get quality tools and materials at an affordable price. We offer quantity discounts, offers and competitions too to our registered customers. Take a look at our huge range of over 30,000 building supplies online and receive a greater discount the more products you buy on selected items. Our friendly and knowledgeable team is available to help you with your requirements in store, by email, on the phone or on our live chat feature during office hours. For more information on our award winning service, sign up to our monthly newsletter or follow us on Facebook or Twitter. Copyright © 1998-2021 Beatsons Building Supplies Limited. All rights Reserved.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,921)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Advertisement
Rated 5 out of 5 stars

Good experience.

Beatso s had everything I heeded for my fe ce project and at a competitive price. Delivered on time and Beatsons were happy to change my original delivery date aeveryone I spoke with were polite and happy to help. Delivery driver dropped the load where I needed it an overall good experience .

March 29, 2025
Advertisement
Rated 3 out of 5 stars

Late delivery

I received email showing delivery date of Wednesday 2nd April. However, the order was NOT delivered until Thursday 3rd April. So I wasted an entire day just waiting!!

March 28, 2025
Advertisement
Advertisement
Rated 5 out of 5 stars

Sand

Only bought a large sand. The delivery driver was very good putting bulk bag of sand where I wanted it.

March 20, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look