Ordered bed frame and mattress Monday evening, delivered as arranged Wednesday morning. Took couple of hours to put together, very simple instructions, delivery to required room, telephoned 40 mins... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Easy to use website , seemed straightforward ... and offering very fast delivery is what attracted me in ordering from this company as i urgently need the bed for my holiday property . Reviews lo... See more
Company replied
Ordered my daughter this single bed as she is short of space and it has lift-up storage space. Spoke with customer services before ordering as needed to ask a few questions. Helpful staff and good ch... See more
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The website was easy to understand and manoeuvre. The measurements for the bed sizes were available and accurate, and I found even the small single bed measurement very helpful. Picking delivery d... See more
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Company details
Written by the company
UK online Beds superstore. Beds and mattresses at low prices. Wooden pine beds, leather beds, Memory Foam, cheap metal beds, Silentnight, Millbrook plus much more.
Contact info
Chapel Showrooms, HG5 0HN, Knaresborough, United Kingdom
- 01423863914
- support@bedstar.co.uk
- bedstar.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quick and easy to ordering and had time…
Quick and easy to ordering and had time frame I needed.
January 10, 2026
Unprompted review
Reply from Bedstar.co.uk
Good afternoon,
We really appreciate you taking the time to share this. We're delighted that the ordering experience and delivery timeline met your needs.
Thank you for your business!
Kind regards
Bedstar Ltd
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HELPFULL
had to go through check out twice and hard to leave a review
January 9, 2026
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Norman,
Thank you for bringing this to our attention, and please accept our apologies for the double-checkout and review difficulties. We are not currently experiencing issues of this kind, however we've flagged this for our technical team to investigate. We appreciate your perseverance and your feedback is very important to us
Kind regards
Bedstar Ltd
Reply from Bedstar.co.uk
Good morning Jillit
"Thank you for your feedback! We're so glad your buying experience was easy and quick."
Kind regards
Bedstar Ltd
Quick & easy...sooo easy
January 6, 2026
Unprompted review
Reply from Bedstar.co.uk
Good morning Eulysees,
We're so glad to hear it was a smooth experience. We're committed to keeping things simple and hassle-free.
Kind regards
Bedstar Ltd
Returning customer
Returning customer - Am sure this will go as smoothly as last time
January 6, 2026
Unprompted review
Reply from Bedstar.co.uk
Good morning Jo
That's great to hear! We'll do everything we can to make sure it's another smooth experience. Thanks for choosing us again.
Kind regards
Bedstar Ltd
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Easy to navigate site
found it very easy to find the divan I wanted . then great choice of fabrics and colours.
January 3, 2026
Unprompted review
Reply from Bedstar.co.uk
Good morning Andrew
Thank you for taking the time to share this! We aim to make the selection process straightforward, so it's wonderful to hear you easily found the divan you wanted and enjoyed browsing our fabric and colour options. We appreciate you choosing us and hope your new divan is everything you wished for!
Kind regards
Bedstar Ltd
The site is easy to navigate
The site is easy to navigate, upon reading the reviews I'm looking forward to enjoying our new purchase.
January 3, 2026
Unprompted review
Reply from Bedstar.co.uk
Good morning Zoe,
Thank you for your positive feedback! We're delighted to hear you found our site easy to navigate and that the reviews gave you confidence in your purchase. We look forward to you enjoying your new item and hope it exceeds your expectations!
Kind regards
Bedstar Ltd
Nice and easy pictures to look at of…
Nice and easy pictures to look at of all the different types of bed we were looking for on there website, and also very good prices and was also very easy and secure with the paying system so far very pleased with the company.
January 2, 2026
Unprompted review
Reply from Bedstar.co.uk
Good morning Sandra,
Thank you so much for your wonderful feedback! We're thrilled to hear you found the right beds easily, liked our prices, and had a smooth, secure checkout experience. We appreciate you taking the time to share this!
Kind regards
Bedstar Ltd
Website very easy to use
Website very easy to use, great that you can choose delivery slot
December 30, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon,
Thank you so much for your kind feedback! We're glad you find it easy to use. The delivery slot choice is a favourite feature for many.
We hope you will be very happy with your goods.
Kind regards
Bedstar Ltd
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Website easy to use
Website easy to use. prices reasonable. able to pick own delivery date and free delivery.
December 29, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Adele,
Thank you for this great feedback! We're thrilled you found the website easy to use, the prices reasonable, and that our flexible delivery options (like picking your own date and free delivery) worked well for you.
We hope you enjoy your order!
Kind regards
Bedstar Ltd
Easy to navigate around the website and…
Easy to navigate around the website and easy checkout process.
December 28, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Paul & Amanda,
Thank you for your valuable feedback regarding our website navigation and checkout process. We're committed to providing a seamless user experience and are pleased we met your expectations. We look forward to serving you again.
Kind regards
Bedstar Ltd
decent website and value
Great value. easy to use website. It will be interesting to see what the delivery and product are like.
December 28, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Lee
Thank you for your valuable feedback regarding our website and pricing. We are delighted that you found the platform user-friendly.
It’s great to know the first part of the experience went well—and we're right there with you, we anticipate the delivery and the product itself live up to your expectations. We hope you will be very pleased with your goods when they arrive.
Feel free to reach out to our Customer services team if you need anything before your order arrives
Kind regards
Bedstar Ltd
Website easy to use and plenty of…
Website easy to use and plenty of information
December 28, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Andrew,
Thank you for your feedback! We are delighted to hear that you found our website both easy to use and informative. Our team works hard to create a helpful and straightforward shopping experience.
Please don’t hesitate to reach out if you have any further questions.
Kind regards
Bedstar Ltd
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Quick and easy
December 28, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Josie,
Thank you so much for taking the time to share your experience. We're thrilled to hear you found the website process quick and easy! Our goal is to make your shopping experience as seamless as possible.
We hope will be very happy with your goods when they arrive.
Kind regards
Bedstar Ltd
Unhappy with customer service
Wouldn't give them one star if I had the chance. My daughter suffers from schizophrenia and I ordered a bed but made a genuine mistake on the website to collect old bed. I paid extra £25 to get a delivery slot to enable me to travel 30 miles train/bus only to find they arrived early and I had missed them by 10 mins. I phoned the company to try and sort it out but was informed it would cost £60 and would need to be rescheduled. I was advised to write an email to cancel which I did then later I received an email to say I had to pay £60 for returning it - didn't even leave the van. I refused to pay the extra money so I lost £60 they lost a sale of over £600
I would try others like beds on legs and beds.co.uk offer the same quality and some are the same makes a lot cheaper.
Thank you for your reply managed to get the same bed cheaper with beds on line and fantastic customer service for less than the price refunded.
December 9, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Gill,
Thank you for reaching out and sharing your feedback regarding your recent experience with your bed delivery. We regret to hear about the difficulties you encountered, and we appreciate you bringing this matter to our attention.
We understand that you had an issue with the collection option where you thought you had selected the recycle option during your online order. As my colleague explained, in the second image you sent showing the shopping cart there is the ‘add bed/mattress removal.’ when you click on that it shows all of the options and costs for the removal service and gives you the option to add them to the cart.
As a company, we strive to provide clear instructions and flexible options for our customers and believe the visibility of this option is as clear as it can be.
Our delivery and collection services are scheduled to ensure efficiency and reliability for all our clients. Our third-party couriers do their best to adhere to the estimated time slots. In this instance, our records indicate that our delivery team arrived within the scheduled window which was booked as an ‘AM’ slot. The timeslot which was within these times is an estimated slot so someone would need to be in the property between 8am-12pm. Unfortunately, they were unable to complete the delivery as no one was available at the address. The team followed the standard procedure in such cases which would include returning the goods to the depot.
The fee mentioned for rescheduling and returning the item is in line with our stated policies, which are designed to cover the redelivery or return collection charge as we pay for space on the vehicle to have the goods either redelivered or returned to us. These terms are communicated on our website prior to placing any order with us.
We also note that you chose to cancel the order after being informed of the rescheduling fee. While we respect your decision, we are obligated to apply the return collection charge as per our terms of service, which were acknowledged at the time of purchase.
If you have any further questions or require additional clarification regarding our policies, please do not hesitate to contact our customer service team.
Kind regards
Bedstar Ltd
Great customer service from Christina
Great customer service from Christina. Answered all my concerns. Very friendly and helpful!
December 19, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Lynette
Thank you so much for taking the time to share this feedback! We're thrilled to hear that Christina provided you with such excellent service. We'll be sure to pass along your kind words to her and the team.
We look forward to helping you again soon!
Kind regards
Bedstar Ltd
Great service
Ordered bed frame and mattress Monday evening, delivered as arranged Wednesday morning. Took couple of hours to put together, very simple instructions, delivery to required room, telephoned 40 mins away. Can't fault either the bed or the service. Would definitely use again if ever.need another bed (which I hope not to!).
December 17, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Angela
Thank you so much for taking the time to share your positive experience with BedStar. We are absolutely delighted to read your review!
It's fantastic to hear that your new bed frame and mattress arrived perfectly on schedule Wednesday morning and that the assembly process was straightforward. We're especially pleased that our delivery team could place everything in your required room and that the advance call 40 minutes out helped your day run smoothly.
Hearing that you "can't fault either the bed or the service" is the best feedback we could hope for. Our goal is to make buying furniture a seamless and positive experience, and your review confirms we achieved that for you.
While we hope your new bed brings you many years of comfortable rest (and that you won't need another one anytime soon!), we would be truly honoured to serve you again in the future.
Thank you for choosing BedStar. We sincerely appreciate your trust and your recommendation.
Kind regards
Bedstar Ltd
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BedStar & Birlea Furniture Suppliers be Warned
Ok so please see my review below, following a recent number of purchases and appalling delivery service that followed.
BedStar use a furniture supplier called Birlea and in fairness to BedStar it was Birlea’s delivery team who let my disabled wife and I down so badly.
That said my contract of purchase and delivery was with BedStar and they had the ultimate responsibility to put things right that had gone so wrong.
Firstly BedStar arranged delivery with me for Monday the 8th December and I took a day off work to accommodate the delivery so my wife would not have to deal with it, I was promised a text on the day to advise of a delivery slot and BedStar advertise a team of training technicians to deliver larger items to any room of your choosing.
On the day of arranged delivery, gets to around 11am approx and no text received with advised delivery window ? Calls BedStar and a short time later I receive an email to advise, there had been an error with their supplier Birlea and my Willis and Gambier chest of drawers had not been scheduled for delivery on the day I was advised it would be delivered on.
Contacts BedStar delivery arranged for next day and it was put down to an error and that was it as far as their Manager Christina was concerned. These things happen I was advised and the fact it had cost me a wasted days annual leave didn’t matter.
Following the delivery the next day which my wife sadly had to put up with see full details below of what I would consider as a failed delivery and breach of my contract with BedStar. I did give Christina the opportunity to put things write and cover the £80 cost I subsequently paid a local Professional Movers Company to lift the Willis and Gambier chest of drawers from the front door hall way where BedStar had abandoned it to my wife’s bedroom, however she declined to do this stating I would have let the delivery company Birlea come back and “ try “ to move it to my wife’s bedroom. I had no choice given the previous experience with Birlea’s deliver men but to refuse this as we no longer trusted them and were not going to let them back in our home after the way they had previously spoken with and interacted with my disabled wife. So everyone is clear it took the Professional Deilvery Team I arranged less than 10 minutes and without any problems or stress to lift said chest of drawers to my wife’s bedroom.
Please allow me to be clear, my review is not about the Outstading beauty and quality of the Willis and Gambier furniture piece’s I recently added to my collection.
No this review to make member’s of the Public aware of who not to purchase their Willis and Gambier products through
I looked through the Internet on infamous Black Friday and found the Ivory Collection Double Wardrobe and 8 Drawer Chest of Drawers being offered through a Company called BedStar via the furniture wholesaler called Birlea.
WOW what a big mistake, delivery arranged and confirmed for Monday 8th Dec 2025, so I took day of work to receive items, come the 8th no delivery, no communication to advise what had occurred. I called Bedstar who contacted Birlea the Supplier and who was delivering the items. Advised that an error had occurred and items not getting delivered till next day !! When what a waste of my day off. When the “so called “ Fully Trained Delivery Technicans arrived the next day to deliver to “ any room of my choice “ they were thoroughly Unprofessional and quite rude to my unwell disabled wife !! They managed to deliver the 3 boxes that make up the Double Ivory Wardrobe, however simply dropped the 8 drawer chest of drawers in the middle of my entrance hall stating they didn’t have to take it to the bedroom it was only required to be in the door !!
Many emails to Bedstar and photo’ s of stairs and images of actual measurements later I was advised that Birlea would contact me to arrange to return and “ try “ to move the chest of drawers upstairs to my wive’s bedroom.
Sorry but enough is enough, I wouldn’t trust the Birlea delivery team back in my home and don’t think they should be allowed to deliver high end quality goods. To be honest I wouldn’t let them deliver a Pizza. I have now arranged at my own cost to have a true team of local furniture delivery professionals move said chest of drawers to its required destination, ie upstairs in wives bedroom.
Moral of all this would be YES do purchase Willis and Gambier furniture, it’s really fantastic quality and so well built, just check who you buy it from and avoid Bedstar and more importantly any Retailer that uses Birlea to supply your order.
I did contact Birlea and gave them the opportunity to put things right, however over a week and no contact from their Transport Manager.
Moral of my Review “ BEWARE of purchasing from BEDSTAR and any other Retailer that fulfills your order through the Supplier “BIRLEA”
December 17, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon, Iain
Thank you for taking the time to share the details of your recent experience with us.
We have read your review carefully, and we are deeply sorry for the frustration and inconvenience you and your wife encountered during the delivery of your Willis and Gambier furniture.
We understand how disappointing it must have been to arrange your schedule around the expected delivery date, only to face unexpected delays and complications. For this, we sincerely apologize.
We acknowledge that the communication regarding your delivery window on December 8th was not handled as expected. We also recognize that the follow-up delivery service did not meet expectations for professionalism or care.
As you were aware we contacted our supplier to investigate the reason why the item was not taken to your chosen room of choice, we were advised by our supplier their delivery team felt the item would not go up the stairs without causing any damage to the property. As advised on our website it remains the customers responsibility to ensure the goods will fit through the intended space.
After forwarding the requested measurements you very kindly sent to us, our supplier agreed they would send the team back to attempt to deliver the item to the room of choice. We understand you decided against this taking place therefore declining the resolution; based on this, we would not cover the cost of another party taking the goods to the intended room.
At Bedstar, we are committed to providing a smooth and supportive customer experience from purchase to delivery and as this fell short on this occasion, we are actively reviewing the events with our supplier and their delivery partners to understand how improvements can be made with their processes and communication.
We are pleased to hear you are happy with the quality and beauty of Willis and Gambier furniture and apologize on this occasion this wasn’t matched by a seamless service experience, by our supplier’s delivery partners.
Finally, I am sorry to hear you have not received a response from our supplier's Transport Manager, rest assured I will be sure to pass this onto them.
Kind regards
Bedstar Ltd
Reply from Bedstar.co.uk
Good afternoon Eva,
Thank you for your positive review. We are pleased to know you found our site straightforward to use and were able to easily find what you wanted. We appreciate you choosing us.
Kind regards
Bedstar Ltd
Easy to use website
December 15, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Nikki
Thank you for your positive review. We are pleased to know you found our site straightforward to use. We appreciate you choosing us.
Kind regards
Bedstar Ltd
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