Ordered bed frame and mattress Monday evening, delivered as arranged Wednesday morning. Took couple of hours to put together, very simple instructions, delivery to required room, telephoned 40 mins... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use website , seemed straightforward ... and offering very fast delivery is what attracted me in ordering from this company as i urgently need the bed for my holiday property . Reviews lo... See more
Company replied
Ordered my daughter this single bed as she is short of space and it has lift-up storage space. Spoke with customer services before ordering as needed to ask a few questions. Helpful staff and good ch... See more
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The website was easy to understand and manoeuvre. The measurements for the bed sizes were available and accurate, and I found even the small single bed measurement very helpful. Picking delivery d... See more
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Company details
Written by the company
UK online Beds superstore. Beds and mattresses at low prices. Wooden pine beds, leather beds, Memory Foam, cheap metal beds, Silentnight, Millbrook plus much more.
Contact info
Chapel Showrooms, HG5 0HN, Knaresborough, United Kingdom
- 01423863914
- support@bedstar.co.uk
- bedstar.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good selection of great value beds
December 14, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Stephanie,
Thanks for your feedback!
We aim to provide quality at a great price. We're proud of our selection and happy you see the value too.
We hope you will be very happy with your product.
Kind regards
Bedstar Ltd
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Easy to use website Good choice
December 13, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Janet,
Thanks for the great feedback! We’re so glad you enjoyed the easy website.
Your comment about our prices being very reasonable is especially encouraging, as we strive to provide great value without compromising on quality or service.
We truly appreciate you choosing us and hope to welcome you back in the future.
Kind regard
Bedstar Ltd
Very easy web page and good prices
December 9, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Wayne,
Thank you for your positive feedback.
We’re so glad you enjoyed the easy website and fast delivery.
Your comment about our prices being very reasonable is great to hear, as we strive to provide great value without compromising on quality or service.
We truly appreciate you choosing us and hope to welcome you back in the future.
Kind regards
Bedstar Ltd
Website very easy to use
Website very easy to use, clear and simple, fast delivery date. Prices very reasonable
December 7, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Margaret
Thanks for the great feedback! We’re so glad you enjoyed the easy website and fast delivery.
Your comment about our prices being very reasonable is especially encouraging, as we strive to provide great value without compromising on quality or service.
We truly appreciate you choosing us and hope to welcome you back in the future.
Kind regards
Bedstar Ltd
Well designed & implemented
Well designed & implemented, easy to use interface
December 7, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon David
Thank you for taking the time to share your feedback. We're delighted to hear that you find the interface well-designed and easy to use. Our team works diligently to create a seamless experience, so your comments are truly appreciated.
Kind regards
Bedstar Ltd
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Great Experience
Easy to navigate website with all the key information easy to fond and at good prices. Delivery options were excellent even this close to Xmas.
December 6, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Nick
Thank you so much for your wonderful review! We're thrilled to hear you found our website easy to use and our delivery options reliable. Providing great value and a smooth experience, especially during the busy holiday season, is our top priority.
We hope to see you again soon!
Kind regards
Bedstar Ltd
Great Experience
Easy to order, clear instructions regarding recycling my old bed. I ordered my previous bed from Bedstar and couldn’t fault them.
December 1, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Sue,
Thank you! We're so pleased you found the process easy and the recycling instructions clear. It means a lot to us that you've chosen Bedstar again. We appreciate your trust and your kind words!
Kind regards
Bedstar Ltd
Great product choices and website easy…
Great product choices and website easy to navigaate
November 30, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Carmen
Thank you for your positive review. We’re so pleased you found our website easy to navigate and were happy with the product choices available. Our goal is to make your shopping experience straightforward and satisfying. If you ever need help or have questions, please don’t hesitate to reach out!
Kind regards
Bedstar Ltd
Reply from Bedstar.co.uk
Good afternoon
Thank you for your feedback.
We're thrilled to hear you found the website easy to use and full of options. We aim to make finding your perfect match simple!
Kind regards
Bedstar ltd
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Reply from Bedstar.co.uk
Good afternoon Philip,
Thank you for your positive review. We are pleased to know you found our ordering process straightforward. We appreciate you choosing us.
Kind regards
Bedstar Ltd
This is my 3rd bed purchased from…
This is my 3rd bed purchased from Bedstar. The website is really easy to navigate and the beds are excellent quality. Would highly recommend
November 27, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning
We are delighted to have provided you with your third bed and to hear that our combination of an easy-to-navigate website and excellent product quality continues to meet your expectations. Your strong recommendation is the highest compliment we can receive.
We look forward to serving you again in the future.
Kind regards
Bedstar Ltd
Looking forward to receiving the…
Looking forward to receiving the mattress and your removal of my old.one. Happy that it will be recycled and not go into landfill!
November 26, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Grayham
Thank you for your feedback.
Our recycling program is a core part of our mission, and we're so grateful to have customers like you who value sustainability. Our third party couriers will ensure your old mattress is responsibly processed. We're excited too for your delivery and hope all goes well!" We hope you will be very happy with your purchase.
Kind regards
Bedstar Ltd
Good website
Good website
Great prices
Good selection of products
Useful information
November 22, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Trudie,
Thank you for the great review! It's so good to hear that you loved our website, prices, selection, and info. That's exactly the experience we strive to deliver for our customers.
We appreciate your business and hope to see you again soon!
Kind regards
Bedstar Ltd
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Reply from Bedstar.co.uk
Good morning Anon
Thank you for your positive review. We are pleased to know you were able to find what you wanted from the many options we have available and our quick delivery service suited your needs.
We really appreciate you choosing us.
Kind regards
Bedstar Ltd
Easy to order
November 20, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning
Thank you for your positive review. We are pleased to know you found our ordering process straightforward. We appreciate you choosing us.
Kind regards
Bedstar Ltd
Reply from Bedstar.co.uk
Good morning Jenny
Thank you for your positive review. We are pleased to know you found our site straightforward to use. We appreciate you choosing us.
Kind regards
Bedstar Ltd
Good value for money
This is the second bed we have bought from Bedstar as we were really pleased with the first one we got from them. They offer exceptional value for money and Samantha was very helpful in finding me the details I needed.
November 19, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning
Thank you for your repeat business and for taking the time to leave such a positive review.
We are delighted to have provided you with another positive experience and that you find our products to be of exceptional value. We have passed your compliments on to Samantha and we appreciate you recognizing her helpful service.
We value your loyalty and look forward to serving you again.
Kind regards
Bedstar Ltd
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Easy to find what I wanted and the…
Easy to find what I wanted and the ordering process was easy too with a secure payment
November 18, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Nick,
We're so glad you found it easy to locate what you were looking for and that the entire ordering and payment process felt smooth and secure. We've worked hard to build a trustworthy and user-friendly experience, so your review means a lot.
We hope you enjoy your purchase!
Kind regards
Bedstar Ltd
Reply from Bedstar.co.uk
Good morning Andrew,
Thank you for your positive review. We are pleased to know you found our pricing competitive and the ordering process straightforward. We appreciate you choosing us.
Kind regards
Bedstar Ltd
No Sleep Trial Offered
No Sleep Trial Offered! Stick to a main retailer!
I purchased a mattress in late September. On first impressions it felt extremely firm, but I decided to give it a fair chance, assuming it would come with a standard sleep trial. After a short period of use, I began experiencing significant back pain and contacted the company to request an exchange or refund.
I was then informed that they do not offer sleep trials and will only provide a refund if the mattress remains sealed in its original packaging — a condition that is entirely unreasonable for a product that must be used to assess comfort. Overall, it has been a very disappointing experience.
September 30, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Vaughan,
Thank you for your feedback. We are sorry to hear of your disappointment and the issues you have faced with your mattress.
We don't offer a sleep trial, and this is stated in our terms and conditions that you sign into prior to placing the order online with us. Our returns policy requires the mattress to be unopened for it to be accepted back and refunded, a condition we apply uniformly for hygiene reasons. We would not be able to resell a used mattress.
Should you have any further questions please do get in touch with our Customer Service Support team via the below link. https://www.bedstar.co.uk/get-in-touch
Kind regards
Bedstar Ltd
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