Signed up back in April; Beebu service in our area is provided by F&W Networks, seemingly a sister company of Hey!Broadband, and their installer was a bit slapdash plus they needed work from civils, t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Anytime I've had "an issue" with Beebu regards ' a service' they've supplied, it has always been sorted out with the utmost professionalism and curtesy ... its a fairly 'new' company that unfortunat... See more
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After looking at options for which FW Network provider to use I decided on a Beebu 500mb connection. Here's positive notes on my experience: - Connection: Solid! I am getting what was advertised... See more
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the installation went smooth no problems connecting me up took around 1 and a half hours because of server problems. rang beebu and they fixed it in half an hour, with a uk call centre (yay).now i get... See more
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Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About BeeBu
Written by the company
Welcome to BeeBu! - The home of ultra-fast broadband and outstanding customer service!
We put customer experience at the heart of everything we do, from offering affordable home broadband on the fastest networks, through to a painless sign-up journey, and consistent communications through every step of getting you connected.
Our incredible customer service team will get you connected, and keep you connected. We're on hand via online chat, WhatsApp, phone, email and our dedicated customer portal - so when you need help or advice we're here!
If you haven't discovered BeeBu yet then it's time to ditch your existing ISP and join the BeeBu Family!
We put customer experience at the heart of everything we do, from offering affordable home broadband on the fastest networks, through to a painless sign-up journey, and consistent communications through every step of getting you connected.
Our incredible customer service team will get you connected, and keep you connected. We're on hand via online chat, WhatsApp, phone, email and our dedicated customer portal - so when you need help or advice we're here!
If you haven't discovered BeeBu yet then it's time to ditch your existing ISP and join the BeeBu Family!
Written by the company
Contact info
1 Barnes Wallis Road, PO15 5UA, Fareham, United Kingdom
- 0333 0044 466
- hello@beebu.co.uk
- beebu.co.uk
Brilliant Home Broadband
4.3
Excellent
264 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pete was extremely helpful and very…
Pete was extremely helpful and very chipper! Sorted everything in a matter of minutes. Would highly recommend.
February 17, 2026
Unprompted review
Reply from BeeBu
Thanks so much for your kind words! We'll pass your message onto Pete!
- Team Beebu
Easy to deal with and provides an…
Easy to deal with and provides an outstanding service.
February 16, 2026
Reply from BeeBu
Thank you so much for your kind words. It was a pleasure to assist you, and we’re delighted to hear you found our service easy and outstanding. We truly appreciate you taking the time to share your experience and look forward to helping you again in the future.
The service is terrible
The service is terrible I have a great signal in the living room but the tv upstairs so poor have to use data on mobile phone if not in the living room can’t wait for my contract to end and move back to plus net. Customer service come up with all sorts like you need to connect you lan cable but I want WiFi not cables or you can buy our extenders for an extra monthly cost. Also move the box to a higher level I’ve never experienced any of this with other providers and if you need help only available Monday to Friday 9-5.30 I have given up contacting them now as the issue has not been resolved and they haven’t logged my complaint as I asked them to
July 10, 2025
Unprompted review
Reply from BeeBu
Hi Claire,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how frustrated you’ve been — that’s never the experience we want for any of our customers.
We’ve made several attempts to contact you and will be trying again today, as we’re keen to help get this resolved for you. Unfortunately, the environment your router is placed in can have a significant impact on the quality of the WiFi signal, especially when trying to reach rooms further away or upstairs. We’d really like the opportunity to work with you to improve this and explore the best options for your home setup.
We understand you don’t want to use cables, and we completely appreciate that. Our aim is always to find the most suitable solution, whether that’s optimising the router placement or offering additional support to strengthen the signal where you need it most.
We’re also sorry to hear that you feel your complaint wasn’t logged — that’s something we take seriously, and we’d like to put that right for you.
If you’re willing, we’d love the chance to speak with you again and work towards a fix so you can enjoy a reliable connection throughout your home. - Team Beebu
Great, quick service
My internet service went down but in less than 24 hours it was fixed. Very helpful and professional service from Allen at customer services.
February 12, 2026
Unprompted review
Reply from BeeBu
Thank you so much for your lovely review. We're really pleased to hear your service was back up and running so quickly. Allen will be delighted to know his helpful and professional support made a difference.
We truly appreciate you taking the time to share your experience and we're always here if you need anything in the future. Team BeeBu 💛
I had a nightmare with my new PC after…
I had a nightmare with my new PC after I connected it to Beebu Broadband, I phone Beebu and spoke to Pete, very knowledgeble guy, bless him he tried so hard over 3 days I think, made a difference sometimes. I got my friends to remote me, 3 x REALLY computer NERD genius's. found out it was the old home plug I had attached to my PC which masked my MAC address. for your future whoever readds this and understands PC Geek language, read this...
When the plug:
Loses connection
Reboots
Firmware bugs out
It can:
Spam ARP replies
Claim the router’s IP briefly
Confuse the router about who owns what MAC address
Result:
Router sends HTTPS packets to the wrong device
TCP handshakes never complete
Some sites time out, others load
Your PC is innocent — it just gets caught in the crossfire.
3️⃣ Why Amazon / BBC specifically?
Those sites:
Use large TLS handshakes
Use HTTP/2 / QUIC
Are very sensitive to packet loss
So they fail first, while “simpler” sites sometimes load
February 4, 2026
Unprompted review
Reply from BeeBu
Thank you for taking the time to leave such a detailed review. We really appreciate you sharing your experience and the technical insight. We’re glad to hear everything is now working smoothly for you. - Team BeeBu 💛
Quick and easy installation
January 23, 2026
Reply from BeeBu
Thank you for your kind review! We're glad to hear everything went smoothly!!
- Team Beebu
Best broadband provider yet!
The service I get from this company is exceptional, I get above the speeds advertised, the customer service is perfect.. staff are friendly & actually relaxed… they keep you updated all the way, & go above & beyond what is expected… I highly recommend this company 110%
February 3, 2026
Unprompted review
Reply from BeeBu
Thank you so much for taking the time to share such a fantastic review. It means a great deal to our whole team. We’re thrilled to hear that your speeds are exceeding expectations and that our customer service has made such a positive impression.
We always aim to keep our customers informed, supported, and connected, so it’s wonderful to know that this has been your experience. Your recommendation is truly appreciated and motivates us to keep delivering the level of service you deserve.
Thanks again for being with us — we’re delighted to have you as part of the BeeBu community. - Team BeeBu 🙂
Reply from BeeBu
Thanks so much for sharing your experience. We’re really glad to hear everything felt easy and hassle‑free for you. Quick, smooth installations are exactly what we aim for, so it’s great to know we hit the mark.
We appreciate you choosing BeeBu and we're always here if you need anything down the line. - Team BeeBu! 💛
I would highly recommend BeeBu
Many Broadband providers are unresponsive, rude or don't respond at all. however I was able to get hold of BeeBu support quickly and was well informed of what was going on. The support was spot on and I for the first time would recommend a broadband provider.
February 2, 2026
Unprompted review
Reply from BeeBu
Thank you so much for taking the time to share this. We know how frustrating it can be when support feels distant or unhelpful, so hearing that our team was able to assist you quickly and clearly genuinely means a lot. We're thrilled that your experience with BeeBu stood out in such a positive way.
Your recommendation is hugely appreciated, and we’re glad to have earned it. If you ever need anything in the future, we’re always here to help. - Team BeeBu! 💛
Anytime I've had "an issue" with Beebu…
Anytime I've had "an issue" with Beebu regards ' a service' they've supplied, it has always been sorted out with the utmost professionalism and curtesy ... its a fairly 'new' company that unfortunately at times gets things wrong but always endeavors to put things right in a timely matter and compensate when it's appropriate .... keep up the great work Beebu it does get noticed.
Dean / Preston
January 29, 2026
Reply from BeeBu
We really appreciate your understanding and your kind words. We’re always learning, and feedback like yours reminds us why it’s so important to keep improving.
We’re glad to hear that any issues you’ve experienced have been resolved professionally and promptly — that’s exactly the standard we aim for every day. - Team BeeBu 💛
Excellent service provided by a…
Excellent service provided by a wonderful team, internet speed is really fast and well recommend anytime.
January 22, 2026
Reply from BeeBu
Thank you so much for your wonderful feedback. It’s great to hear that our team delivered excellent service and that you’re enjoying the fast internet speeds. We truly appreciate your recommendation and look forward to continuing to provide you with a great experience. - Team BeeBu! 💛
Good service
I have been with BeeBu for over one year on City Fibre. I initially had some issues which I am sure were related to the provided router, I was sent a new router (which is still unboxed) however I used my own router and BeeBu gave me help setting it up. I have had no issues at all since then. The speeds are good. I will definitely stay with BeeBu so long as my price isn’t hiked up too much when my contract expires 😁
January 28, 2026
Unprompted review
Reply from BeeBu
Thank you so much for sharing your experience with us. We’re really happy to hear everything has been running smoothly since you switched, and it’s great that our team could help you get it all set up. It’s wonderful to know you’re enjoying fast, reliable speeds and a hassle‑free service. We always aim to keep things fair when it comes to pricing, and we’d love to keep you with us for a long time to come. If you ever need anything at all, we’re right here for you. - Team BeeBu! 💛
Very helpful and understanding
Very helpful and understanding. Dealt with my issue with a lady called Annie .Wants to make you stay with the company when you can understand and be listened to....🙂
January 28, 2026
Unprompted review
Reply from BeeBu
Thank you for sharing your lovely feedback. It’s great to hear that Annie was able to support you with such care and understanding. We’re really glad she helped you feel listened to and valued. If you ever need anything else, we’re always here to help. - Team BeeBu! 💛
Had a complication with my home address…
Had a complication with my home address not officially recorded but Pete sorted it out eventually!
January 27, 2026
Unprompted review
Reply from BeeBu
Thank you for taking the time to share your experience. We’re sorry to hear there was an issue with your address, but we’re really glad Pete was able to get everything sorted for you in the end. If you ever need anything else, we’re always here to help. - Team BeeBu! 💛
beebu customer service is very good.
customer service is very good.
peter was very good at explaining to me what my problems were. he also told us which booster we need as we had poor signal in our home due to different factors. we are so far happy with our decision to have beebu supply our services but watch this space.
January 19, 2026
Reply from BeeBu
Thank you for taking the time to share your experience. It’s great to hear that Peter was able to clearly explain everything and help you find the right booster for your home. We’re really pleased you’re happy so far, and we’ll keep working hard to make sure you stay that way. - Team BeeBu 💛
Very pleased
Very easy transfer from old supplier (arranged by BeeBu) friendly and fast installation. Very pleased.
January 16, 2026
Reply from BeeBu
Thank you so much for sharing your experience. We’re delighted to hear the switch was smooth and that the installation went well. It’s great to know you’re pleased with everything! - Team BeeBu 💛
The who yesterday there was no…
The who yesterday there was no internet , I don’t understand why this would happen. And the network is not strong all around my houses I may have to use network expander.not happy at all
January 9, 2026
Reply from BeeBu
Hello Andrew, Hopefully the information provided by the customer Service Team Leader has helped resolve the issue today! We value all our customers and will always reach out and do our best to put things right once were aware of an issue! If you ever need the BeebBu support team were happy to help! Please feel free to reach out if we can be of further assistance. - Team BeeBu 💛
Brilliant company
Soon as I reported the fault they was here straight away the next day and sorted it out straight away very happy with the service. I got quick to sort out my problem.
January 15, 2026
Unprompted review
Reply from BeeBu
Thank you for sharing your experience. We’re really pleased to hear that our team was able to get everything sorted so quickly for you. Providing fast, reliable support is something we take seriously, and it’s great to know you’re happy with the service. We appreciate your feedback and are always here if you need anything in the future!
A fantastic local broadband company
This is a fantastic local company who are very efficient and courteous. They respond to queries immediately and keep one informed of the process of installation constantly.
Special commendation is due Peter Bodle, the Beebu agent who dealt with all my questions in a polite and obliging manner!
January 15, 2026
Unprompted review
Reply from BeeBu
Thank you so much for taking the time to share your experience. We’re delighted to hear that you found our service efficient, courteous, and responsive throughout your installation. Keeping customers informed at every step is something we take great pride in.
We’re especially pleased to hear your kind words about Peter. He’ll be thrilled to know his support made such a positive impression.
Thanks again for choosing us — we’re grateful for your trust and look forward to continuing to serve you.
Great service and support for Asus Mesh systems
Solid internet connection for a really good price and I get to use My existing Asus Mesh system without an additional modem adding to the possible complexity or increased lag.
January 6, 2026
Unprompted review
Reply from BeeBu
Thank you for the great feedback! We’re really glad to hear you’re enjoying a solid connection at a great price. - Team BeeBu
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