Signed up back in April; Beebu service in our area is provided by F&W Networks, seemingly a sister company of Hey!Broadband, and their installer was a bit slapdash plus they needed work from civils, t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Anytime I've had "an issue" with Beebu regards ' a service' they've supplied, it has always been sorted out with the utmost professionalism and curtesy ... its a fairly 'new' company that unfortunat... See more
Company replied
After looking at options for which FW Network provider to use I decided on a Beebu 500mb connection. Here's positive notes on my experience: - Connection: Solid! I am getting what was advertised... See more
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the installation went smooth no problems connecting me up took around 1 and a half hours because of server problems. rang beebu and they fixed it in half an hour, with a uk call centre (yay).now i get... See more
Company replied
Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About BeeBu
Written by the company
Welcome to BeeBu! - The home of ultra-fast broadband and outstanding customer service!
We put customer experience at the heart of everything we do, from offering affordable home broadband on the fastest networks, through to a painless sign-up journey, and consistent communications through every step of getting you connected.
Our incredible customer service team will get you connected, and keep you connected. We're on hand via online chat, WhatsApp, phone, email and our dedicated customer portal - so when you need help or advice we're here!
If you haven't discovered BeeBu yet then it's time to ditch your existing ISP and join the BeeBu Family!
We put customer experience at the heart of everything we do, from offering affordable home broadband on the fastest networks, through to a painless sign-up journey, and consistent communications through every step of getting you connected.
Our incredible customer service team will get you connected, and keep you connected. We're on hand via online chat, WhatsApp, phone, email and our dedicated customer portal - so when you need help or advice we're here!
If you haven't discovered BeeBu yet then it's time to ditch your existing ISP and join the BeeBu Family!
Written by the company
Contact info
1 Barnes Wallis Road, PO15 5UA, Fareham, United Kingdom
- 0333 0044 466
- hello@beebu.co.uk
- beebu.co.uk
Brilliant Home Broadband
4.3
Excellent
264 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 48 hours
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Had a fault with ont box came out next…
Had a fault with ont box came out next day straight swap over engineer was polite and professional.
January 6, 2026
Unprompted review
Reply from BeeBu
Thank you for sharing your experience with us. We’re really glad to hear that the team were able to get everything sorted quickly for you. A next‑day visit and a straightforward ONT swap is exactly the level of service we aim to deliver, and it’s great to know the engineer was polite and professional throughout.
Excellent customer service
I have been a customer since around August and to be fair my service wasn't brilliant as speeds were always way below what I expected and especially during Christmas I experienced a lot of dropouts and disconnects and I got to point I wanted to end my contract
HOWEVER.......
Customer service especially Pete always engaged with me to help first I was sent a router to help with the problem which didn't so they ran tests and we found out the issue was with the ONT
He arranged an engineer visit on New year's eve to swap out and since then the result is night and day with fast speeds at around 910mb on average and no drop outs
Apparently ms3 told me they had a bad batch of ont units a few years ago and sadly mine was one of them when It was installed and I was with a different provider
Overall beebu was very helpful and they went above and beyond to resolve my issues
It's nice he be with a provider that thinks of its customers rather than fob you off with excuses and false information
I would recommend beebu
December 30, 2025
Unprompted review
Reply from BeeBu
Thank you so much for taking the time to share such a detailed and honest review. We’re really grateful you stuck with us through the rocky start, and we’re even more pleased to hear that everything is now performing as it should.
We completely understand how frustrating slow speeds and dropouts can be, especially during busy periods like Christmas. It’s great to hear that Pete and the team were able to work closely with you, identify the faulty ONT, and get everything resolved quickly — even on New Year’s Eve. We’re proud of the way our team goes the extra mile, and your feedback really highlights why that matters.
We’re delighted that your connection is now running at full speed with no interruptions. Knowing that you’re finally getting the experience you expected from day one means a lot to us.
Thank you again for your patience, your kind words, and your recommendation.
Avoid at all costs
The engineer never turned up on the day of installation. When I contacted Beebu they apologised and said it should never have happened. I had to chase several times before they finally booked a revised appointment. That went well, but despite giving the impression they have their own engineers (Dave likes a biccie with his tea) this is actually subcontracted.
Imagine my surprise to have been billed by my old ISP for ongoing service. Which is of course out of contract and twice the going rate. Imagine my surprise to plug in my old equipment to find out that my old copper cable service is still connected.
Beebu's One Touch Switch is a travesty. They launched claiming everyone else had poor customer service. I guess their actual goal was to be so poor that everyone else seems good.
December 15, 2025
Unprompted review
Reply from BeeBu
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience. We’ve reached out to you via email with a full explanation and proposed resolution, and we hope the information provided there helps address the concerns you’ve raised.
If you have any further questions or need anything clarified, please feel free to reply to our email and we’ll be happy to assist. - Team Beebu
Outstanding customer service from Pete
I had a small issue where my order didn’t go through correctly initially, but the customer service from Pete at BeeBu was absolutely excellent. He was extremely responsive, communicated clearly at every step, and provided frequent updates to keep me informed while everything was being sorted.
Pete went above and beyond to make sure the service was fully connected and working as expected, which made the whole experience stress-free despite the initial hiccup.
The installation engineers were also excellent — very knowledgeable, professional, and they left everything clean and tidy once the job was completed.
So far, so good with the connection stability and speed, and I’m very happy with the service overall.
December 16, 2025
Unprompted review
Reply from BeeBu
Thanks so much for your lovely feedback! We’re thrilled to hear Pete kept you updated every step of the way and made the whole process easy and stress-free. He really does go the extra mile, and it’s great to know that came through in your experience.
We’re also glad our installation team impressed you with their professionalism and care — leaving everything neat and tidy is exactly what we aim for. It’s fantastic to hear your connection is running smoothly and you’re happy with the speed and stability.
We really appreciate you taking the time to share this, and we’re excited to keep delivering great service for you!
hello I am
hello I am. I have not been to Beebu company I had to pay on December 7 29. pound direct debit Beebu. cancel my payment after 2 days on December 9 I paid 29 pounds today I called them so they received my payment service I. I called them they told me to contact the bank because. I am looking for another. company internet I have already paid the bill on December 9 service very bad but the internet is very. good service contact with people daily I am looking for another company. internet with respect L LORD
December 11, 2025
Unprompted review
Reply from BeeBu
Thank you for sharing your experience. We understand how frustrating payment issues can be. While we’re unable to discuss payment details publicly, we’d be more than happy to go through your account directly. We will have an advisor reach out to you.
I would like to praise this internet…
I would like to praise this internet provider for their incredibly fast and professional service. Their team truly impressed me – everything was done quickly and without any issues. The internet connection works perfectly: it is fast, stable, and fully meets my expectations.
The price is also very attractive, so I can confidently recommend this company to anyone looking for a reliable and high-quality internet provider.
December 5, 2025
Reply from BeeBu
We’re thrilled to hear that our team made everything quick and easy for you, and that your connection is running fast and smooth. Knowing you’re happy with both the service and the price really makes our day! Your recommendation means the world to us, and we’ll keep working hard to make sure you stay impressed. Thanks for choosing us! 💛
Service is appalling
Service is appalling, twice in two months service has gone down. This time down for 5 days. Communication is poor, customer service is appalling. I left virgin and I am massively regretting it. Avoid this company at all costs.
December 5, 2025
Unprompted review
Reply from BeeBu
We’re sorry for the inconvenience caused by the disruption. We understand how frustrating it is to be without service, and we want to reassure you that your case has been passed to our technical team, who are actively working on a fix.
We appreciate your patience while this is being resolved and will keep you updated with any progress.
Rubbish service after 5.0pm you can not…
Rubbish service after 5.0pm you can not speak to anyone left with no internet rubbish provider
December 1, 2025
Unprompted review
Reply from BeeBu
Hi Liz,
I'm so sorry you've had a bad experience with BeeBu - Our opening hours are between 9 and 5:30, Monday to Friday, and our team are happy to help with any issue you have. I've sent you a request for more information so we can help get this fixed for you
Thanks
Team BeeBu
Reply from BeeBu
Thank you for your kind words! We’re delighted you found our team helpful and sincere! 💛
All good with Beebu One phone call and…
All good with Beebu One phone call and they are on it straight away.
Pete on customer services sorted out my problem efficiently.
After 32 years with Virgin media, being pushed from one operator to another, over hours on end, it's a different ball game altogether.
November 25, 2025
Unprompted review
Reply from BeeBu
Thanks so much for sharing your experience! We’re delighted to hear that one quick call made all the difference. Pete really scored a goal with his customer service, and we’re glad you found the whole process a completely different ball game compared to what you’ve had before. Welcome to BeeBu! ⚽
Very helpful prompt at installing and…
Very helpful prompt at installing and setting it up overall very happy with the service
November 20, 2025
Reply from BeeBu
We’re so pleased to hear that our team was able to assist you promptly with installation and setup! 🙌 Thank you for sharing your positive experience — it’s wonderful to know you’re happy with the service.
Very quick and nice and friendly and…
Very quick and nice and friendly and helpful thank you I would highly recommend this company
November 19, 2025
Reply from BeeBu
Thank you so much for your kind words! 🌟 We’re delighted to hear that you found our team quick, friendly, and helpful. Your recommendation means a lot to us, and we’ll continue working hard to provide the same great experience every time.
Excellent Customer Support
Annie was very friendly and extremely helpful in trying to work out why my network speed was low. She explained all the possibilities in great detail and then sent me an email to back up everything she had outlined. I worked my way through her list and sorted out the problem. It was not the Beebu equipment but one of my cables! I have been with Beebu for 3 months now and am extremely happy with the service and the customer support is exemplary.
November 19, 2025
Unprompted review
Reply from BeeBu
Hi there,
Thank you so much for your thoughtful review! We're thrilled to hear that Annie was able to provide such clear and thorough support — she's a valued member of our team and will be delighted to know she made a difference. It's great that you were able to resolve the issue and that it wasn’t the Beebu equipment after all!
We're proud to offer service that goes beyond expectations, and knowing you're extremely happy after three months with us means the world. If you ever need anything else, we're just a message away.
Thanks again for being part of the Beebu family!
Warm regards,
The Beebu Team
Don't make the same mistakes as me.
I made some errors in my review, correcting now. The support team have tried unsuccessfully to date to rectify the faults with the link to their router. But it was pointed out that they can take up to 30 days to rectify, considering I've never been connected in the first place. I don't think I should wait any longer. I was informed that I have the right to cancel, but that depends on today's outcome.
Cass, who carried out the installation from the road to my house, I personally wouldn't give them a job. Incompetence is an understatement. So here I sit, over four months of waiting for the fibre to work in the house or their router.
I can't wait to see the excuses why nothing works by the end of business today. But at least I do have the option still to cancel the contract altogether.
Thank God I still have my original Internet connection; otherwise, I'd have nothing.
It was also pointed out that I'd made over 72 calls and, yes, spent over an hour on the phone running various fruitless tests.
August 17, 2025
Unprompted review
Reply from BeeBu
Thank you for your honest feedback. We completely understand your frustration and sincerely regret the experience you've had. Over the past few months, our customer service team has been in close contact with you—75 times in fact—doing everything possible to keep you informed, advocate on your behalf, and push for progress with the network. We have also managed to get the installation completed, where several other internet service providers failed.
We acknowledge that the engineering work required to connect your property was extensive, and while we set expectations around the complexity and timeline, the final outcome has clearly fallen short. It's deeply disappointing to hear that the installation did not meet your expectations, and I believe our Customer Service Manager called you today to discuss this.
Please rest assured that your fault has been escalated with urgency, and we are doing everything we can to ensure it is resolved today. You’ve shown remarkable patience throughout this process, and we’re committed to getting you connected.
Thank you again for sticking with us this far—we’re not giving up on getting this sorted for you.
Fabulous customer service from Pete.
Pete supported very well to resolve the issue. He arranged engineer visit within 2hours and resolved the issue. Fabulous service.
November 11, 2025
Unprompted review
Reply from BeeBu
Thank you so much for your kind words! We're thrilled to hear that Pete was able to provide such prompt and effective support. Arranging an engineer visit within 2 hours and resolving the issue quickly is exactly the level of service we strive for. We'll be sure to pass your feedback on to Pete — he'll be delighted to know he made a difference. Thanks again for taking the time to share your experience!
disappointed
very arrogant gentleman who called me to activate my internet extender and wouldn't let me speak to tell him the whole problem
October 28, 2025
Reply from BeeBu
Thank you for sharing your feedback. We're truly sorry to hear about your experience during the call—it’s never our intention for any customer to feel unheard or disrespected.
We did send a follow-up email to better understand and resolve the issue, but haven’t received a response yet. If you're still experiencing difficulties or would like to discuss this further, please feel free to reach out at your convenience.
It’s okay
The WiFi is great, but I had a little bit of a rough start, I was without an internet connection for a few days before actually having the internet. But since then is been okay.
October 20, 2025
Reply from BeeBu
Thanks for sharing your experience! 😊 We're glad to hear the WiFi has been great overall, though we're sorry about the rocky start. It’s good to know things have smoothed out since then. If you ever need support again, we’re here to help!
Installation & customer service
Installation - workmen were efficient courteous/informative and very quick clean workers. A slight hiccup with getting verification code for site - quickly remedied. Shout out to Pete who helped rectify that minor error 👌😊
Thankyou. Shout out also to Annie 👌😊. honest and truthful & saved me money at sign up when I called her. Moved from sky paying £56 a month to a saving of £23 a month. Internet is a good speed smooth and clean ... better connection and speed than I had with sky over 7 years with a more efficient/effective and quick customer service. First time I've had no lagging in years on the internet. Glad I moved and recommend & as yet no problems. Only been a couple of days granted but l've no complaints .. none.
The bigger companies are not always the best ... Beebu have shown me this ... thanks for your support & help
October 14, 2025
Unprompted review
Reply from BeeBu
Thank you so much for your incredible review! 😊 We're thrilled to hear that your installation went smoothly and that Pete and Annie made such a positive impact — we'll be sure to pass on your shout-outs! It’s fantastic to know you’re enjoying faster speeds, no lag, and a great saving after switching. We truly believe in great service and your experience proves it. Thanks again for choosing Beebu and for recommending us. We’re here if you need us! 👌
Reply from BeeBu
Thank you so much for your kind words! 😊 We're thrilled to hear that you found the installation easy and our service prompt. Making things simple and seamless for our customers is exactly what we aim for. If you ever need anything else, we're just a message away!
Fast speeds of 'broadband', that's it.
Unable to compare with any other provider, as there are none in the area.
There is no digital phone service, and I had to spend hours trying to understand Voice Over the Internet Protocol. BeeBu don't really make this clear, unless you understand the language (stop using shorthand). Eventually spoke with their customer service who were delighted to explain everything in detail, for something I can't have with them...
Still, the change from 70MBs to silly-speedMBs, was flawless.
The BeeBu router is all but useless over even a comparatively short distance. I live in a relatively compact brick-built 3-4 bedroom house and I lose signal diagonally across the house. BeeBu sell their own extender (what a surprise...), but I picked up a second-hand Mesh system for less, which works brilliantly. Mid you, I do live in an ex-forces, post-war property with harder-than-drills, blast-proof bricks...
BeeBu speed is ok, I'm not sure I get the speeds they offered but it's so fast, who cares?
Change of review (next day): Outstanding reply from BeeBu, and although I wasn't offered any remuneration of any kind (even a sticker with BeeBu's logo for my computer), their reply is worthy of the extra star.
September 26, 2025
Reply from BeeBu
Hey Martin!
We’re sorry to hear we didn’t earn a 5-star review from you — hopefully a bit more intel will help!
We’re thrilled to hear the speed is hitting an all-time high and that the big changeover to fibre was both super easy and super speedy. That’s exactly the mission we set out to accomplish for all our amazing customers.
Wi-Fi signals can be heavily influenced by the environment, and while we’ve deployed an excellent router for our customers, going head-to-head with the engineering and building skills of the British Army seems to have called for some reinforcements.
Mesh networks are brilliant at expanding coverage and enabling Wi-Fi to power through obstacles — though blast-proof walls certainly sound like they might challenge even the beefiest router or power drill!
As for the phone system, we do advise during sign-up that we don’t provide a landline. That said, I’ve asked our marketing team to review the sign-up process and make that detail more prominent based on your feedback.
If you need any further assistance or have more questions, don’t hesitate to reach out.
Best wishes,
BeeBu! 💛🐝
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