Beer Merchants Reviews 

226
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide and unique selection of beers, including specialty and hard-to-find options, offering something for diverse tastes. Many people appreciate the fast and efficient delivery service, often noting that orders arrive promptly and are well-packaged to ensure items are safe. The overall service and ordering process are frequently highlighted as fantastic, with customers finding the website easy to use and communication clear. However, some customers also noted issues with delivery, experiencing significant delays or non-receipt of their orders, even when paying for expedited shipping.

What people talk about most

Product

Reviewers highlight positive aspects of product, particularly the great selection of beers, including... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Order

Reviewers express satisfaction with the ordering process, highlighting its ease and efficiency, especially... See more

Service

Users describe positive interactions with service, with many customers consistently happy with the products... See more

Quality

People report ambiguous experiences with quality, particularly concerning packaging. While some customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very fast delivery service. One very minor irritation - being asked for reviews of the beers ordered days or even weeks before I have even opened the cans/bottles :-)

Rated 5 out of 5 stars

I’m really happy with my purchase from BeerMerchants.com. The House Party Beer was excellent value for money, especially for the quality and quantity you get. It was also great to find a gluten-free... See more

Rated 5 out of 5 stars

As usual my cans of stiegl hell lager was delivered quickly and packaged well 👍I hope you can get the 500ml bottles of stiegl hell lager for when i order next time,many thanks

Rated 5 out of 5 stars

There was a misunderstanding with the delivery company that caused a small delay. The guys at Beer Merchants, dealt with it quickly and efficiently and they actually sent me a free case of beers out... See more


Company details

  1. Food, Beverages & Tobacco

Written by the company

At Beer Merchants, we are passionate about great beer. We have built our online platform to provide beer enthusiasts, connoisseurs, and curious minds with an exceptional selection of craft beers from around the world. Whether you're a seasoned beer lover or just beginning your journey into the exciting world of craft beer, we are here to satisfy your thirst for exceptional brews. Beer Merchants is one of the UK's first online beer retailers. We have worked with our friends across the beer industry for nearly two decades, sourcing world-class craft beer from all around the globe and delivering it direct to people's doors. Beer Merchants was founded with a simple yet ambitious mission: to bring the best beers from across the globe right to your doorstep. We understand that beer is not just a beverage but an experience that connects people, cultures, and tastes. With this understanding, we embarked on a journey to curate a diverse and extensive collection of beers that reflect the rich traditions, innovation, and craftsmanship of brewers worldwide. At Beer Merchants, we are committed to delivering excellence in every aspect of our business. We are passionate about promoting the craft beer industry, supporting independent breweries, and bringing you the best beer experiences. We are constantly evolving and expanding our offerings to keep up with the dynamic beer landscape and provide you with fresh and exciting choices. Join us on this beer-filled adventure, explore our incredible selection, and elevate your beer journey with Beermerchants.com. Cheers!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

226 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(226)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic

Used beer merchants to buy some belgian beer that I recently tried in Belgium and was the only online retailer in the UK that stocked certain beers. Delivery arrived within 48 hours of purchase. Packed very well. Great service overall.

November 27, 2024
Unprompted review
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Rated 5 out of 5 stars

Upgrade Your Beer Fridge

Super convenient way to upgrade office beer fridge. I expect to become a regular. Constructive feedback on packaging - that was a huge amount of cardboard for just 24 cans of beer. Packed individually as if they were glass bottles. Probably not necessary.

November 26, 2024
Unprompted review
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Rated 5 out of 5 stars

Would definitely order again

Website was easy to order from, I feel the products are fairly priced. I was kept up to date with my order and the order arrived to me quicker than what I was expecting

October 13, 2024
Unprompted review
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Rated 4 out of 5 stars

Good choice of products

Good choice of products, well described and on a well laid out website was a good start.
The communication was then excellent and the goods arrived well packed and on time.
Hard to fault.

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

My order came really quickly and was exactly as expected. The bottles were well packaged so no risk of breakage. Looking forward to drinking it now!

October 17, 2024
Unprompted review
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Rated 5 out of 5 stars

Great range

Great range, good prices, quick delivery and secure packaging which is really important when ordering bottles.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Prompt and efficient service.

Placing the order online was seamless. I purchased a Belgium beer which is not readily available. Delivery arrived promptly and bottles where well packed in a cardboard mould.

October 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Fantastic service

Great service, delivery speed and items (and a nice free gift).......also when one item was incorrectly packed and sent they sent a correct replacement to arrive the very next day which is fantastic service. Highly recommended.....

October 2, 2024
Unprompted review

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