Food brilliant but the site in general looks like it’s not cared for anymore. Whats happened? Rubbish everywhere!!! Bins all full.. staircases to car park and inside area near Asda is absolutely filth... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Beautiful location and unique experience. It was so nice to go somewhere completely different to the norm. We visited on a Friday night and ordered a bottle of prosecco, followed by food. We ordered a... See more
Company replied
For the last 4 years BEAR coffee has been consistently good, despite the regular change of the source of the beans. Whoever chooses the coffee knows what they are doing. I stopped having sugar in my... See more
Company replied
Looking for somewhere in Derby for an early breakfast & struggled. We then saw Bear on Irongate which looked inviting-opened at 8am. Popped our heads in to ask & Ollie could not have been more pleasan... See more
Company details
Written by the company
BEAR is an award-winning independent brand offering an elevated coffee experience ‘in-store’ and ‘at home’.
Contact info
HQ, 7 Iron Gate, DE1 3FJ, Derby, United Kingdom
- 01332725146
- info@bemorebear.co
- bemorebear.co
4.2
Great
683 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Contacted by Hattie from BEAR marketing…
Contacted by Hattie from BEAR marketing team following my recent review, they were keen to rectify the issues from my recent visit. Excellent customer service by Hattie, convincing me to give them a chance to put things right. I made a return visit today and had my usual very tasty breakfast. 👍 see you next week!
June 24, 2022
Unprompted review
Reply from BEAR
Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) I'm so, so pleased that you came back to see us and your experience met up to our usual high standards! Looking forward to seeing you again very soon! :D
Service & food were incredible 🤩
June 21, 2022
Reply from BEAR
Oh this is so great to read! Thank you for the lovely review, we're already looking forward to your next visit! :D
Drink were nice but it took ages for…
Drink were nice but it took ages for food to be prepared and brought to our table and it was a very small portion for the price. Which was a shame. I do like the chitea though.
June 20, 2022
Reply from BEAR
Thank you for taking the time to review us, however I'm sorry to hear that there were a couple of improvements to be made that would have made your visit more positive.
We source the ingredients we use from other sustainable businesses that allow us to track everything back to where it came from, and to work closely with our suppliers in maintaining the super high quality that we work hard to show in all of our products. Everything we serve is made fresh to order by our expert chefs and baristas, who we pay fairly for the hard work they put in. Although we do our best to keep our prices as accessible as possible, they are calculated carefully to cover these costs as well as allowing us a little room to continue developing and growing as a business.
We really appreciate that our lovely customers may pay a little more to drink and dine with us than they would at the average chain coffee stores, but we like to think that knowing that everything has been made with the utmost care and attention by fabulous people who are passionate about what they do makes it worth those extra few pennies!
Please also accept our most sincere apologies if any unusual wait times weren't clearly communicated to you during your visit and you were left feeling let down by our service as a result. Please rest assured that I will pass your comments on to our Store Manager for them to follow up with their team to ensure communications about ordering are clear, and team members are aware and on-hand to offer a helping hand wherever it's needed!
Nevertheless, it's great to hear that you enjoyed your drinks! I really hope this helps to provide a little extra context and you'll come back to see us again soon, even just for a little treat! :)
Amazing pancakes
Amazing pancakes! Lovely service
Only thing was we ordered tater tots, not realising the portion size being so big and definitely could have shared one.
June 19, 2022
Reply from BEAR
Thanks so much for the great review! So pleased to hear that you had a fab time :) Already looking forward to seeing you again very soon!
Advertisement
Poached egg was overcooked
Poached egg was overcooked, bacon was solid and no one came to check if my meal was ok. I was on my own so couldn’t get up without loosing the table. Disappointing. More staff is clearly required- plus chefs who know how to poach an egg.
June 19, 2022
Reply from BEAR
Thanks for the review and feedback - I'm sorry that you felt a little underwhelmed by your experience with us recently. As you can see from many of our previous reviews, we receive lots of compliments on the quality and value of our food, so I can only apologise that your experience with us didn't meet up to our usual high standards. Please rest assured that I will pass your comments on to our Group Head Chef for him to look in to with the team. We'd love for you to come back and see us again to allow us the opportunity to show you how yummy our food really is! :)
Had a previous pleasant experience in…
Had a previous pleasant experience in FEB but on this visit it was slightly ruined as the staff were not able to stamp by MAGIC app with drinks bought. They did try for an extended period to sort but were unable so the delayed interruption spoilt the visit and rather than offering say a free drink they left it in my court to try & get another stamp on my next visit. Unsure why they are using an APP that doesn't work-much easier to stamp a card like other coffee outlets rather than have this stress.
June 16, 2022
Reply from BEAR
Thank you for taking the time to review us, however I'm sorry to hear that our Magic Stamp app was having a some minor technical difficulties during your most recent visit. We opt to use a digital stamp card rather than a paper one, as it helps us to reduce the waste that we're producing, eliminates the need for stocking cards and fully-inked stamps, and also enables us to send fun things and freebies direct to our customers' Magic Stamp wallets via the magic of tech!
Please rest assured that we will take on your feedback and ensure that any issues that may arise are dealt with thoroughly by our in-store team, and that glitches are being reported direct to Magic Stamp for investigation and fixing wherever required. I can only apologise that this had a negative impact on your experience with us; I hope you'll come back again soon to collect the rest of your stamps and allow us to show you the great service that has gained us such a positive local reputation!
Great service
We had a group booking. Great service from the team at Stone and food was delicious
June 16, 2022
Reply from BEAR
Oh this is so great to read! Thank you for the lovely review, we're already looking forward to your next visit! :D
Absolute gem. Breakfast is 5⭐️
Stumbled across this place when I was taking my son out. Dog friendly, laid back, great place to work. Service was great. One of the best breakfasts I’ve ever had.
June 14, 2022
Reply from BEAR
Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) Looking forward to seeing you again very soon!
Advertisement
Reply from BEAR
Thanks so much for the great review! So pleased to hear that you had a fab time :) Already looking forward to seeing you again very soon!
Pancakes not always available ☹️
June 14, 2022
Reply from BEAR
Thank you for taking the time to review us, however I'm sorry to hear that the lack of pancakes available slightly dampened your visit to us this time!
Unfortunately due to nationwide shortages of certain ingredients and products as well as limited availability of delivery drivers, we have been forced to react and make temporary changes or restrictions to our menu. Our team are working hard to react quickly and ensure that disruption remains minimal, however many of the stock issues we are facing are out of our control and require longer-winded solutions to fix.
We're continually reviewing our menu and carefully planning any updates around excluding things that have repeatedly been tough to get hold of and adapting our products as needed; please rest assured we're doing all we can to resolve this issue for the long-term!
Thank you again for the feedback - I really hope we'll get to see you again very soon!
Higher costs for less food
We’ve visited Bear a few times over the last few years and always happy with the food. On our latest visit they seem to have increased prices (which I understand - prices increase) but have dramatically reduced portion sizes. In addition I connected to their Wi-Fi that very clearly stated they wouldn’t spam me - selected no to marketing yet within 24 hours I had a marketing email and now I am receiving review requests.
June 13, 2022
Reply from BEAR
Thanks so much for taking the time to review us, however I'm really sorry to hear that, after so many positive experiences with us, your most recent visit to us left you feeling disappointed.
Due to the recent economic shifts caused by the pandemic and Brexit, VAT reductions have ended and suppliers across our industry and many others have increased their prices, some quite dramatically. Unfortunately, this has forced us in to a position in which we have had to decide where we're able to absorb these increases and where we must pass some on to our lovely customers in order to continue our post-pandemic recovery and keep BEAR going.
Wherever we've been able to, we have kept any absolute necessary increases as minimal as we possibly can, however we really appreciate that our lovely customers may pay a little more to drink and dine with us than they would at the average chain coffee stores. Nevertheless, we like to think that enjoying our treats in a comfortable space, and knowing that everything has been made with the utmost care and attention by fabulous people who are passionate about what they do makes it worth those extra few pennies!
In relation to our Marketing Emails, these are automatically triggered when a customer logs in to our WiFi in-store and ticks the 'Marketing Permission' box. Any customer who does not explicitly give us permission to send them marketing communications will be excluded from this. Please rest assured that I will get in touch with the company that hosts our in-store WiFi and ensure that everything is working correctly; if you didn't provide marketing permission you should definitely not have received any emails from us. We take GDPR and customer privacy extremely seriously and will be investigating this as a matter of urgency.
Thank you again for providing us with this feedback. I really hope that you'll come back again soon - we'd love the opportunity to restore your faith back to where it was before! :)
wouldn't accept cash - Derby branch
went for breakfast but forgot my bank card and they refused to take cash - left without eating, ridiculous
June 10, 2022
Reply from BEAR
Thanks for taking the time to review us, however I'm sorry that you felt a little let down by the fact that we are cashless at the moment.
We originally decided to stop taking cash at the beginning of the pandemic in order to reduce the risk of germs spreading between our customers and teams. Due to the ongoing and unpredictable shortages of staff, paired with the laborious behind-the-scenes work that taking cash brings with it, we have decided to continue to remain cashless for the time being, mainly to relieve some pressure off our teams. Nevertheless, we are continuously reviewing this so your feedback is incredibly valuable in helping us make informed decisions moving forward.
Thank you again for taking the time to provide us with this feedback. I really hope you'll come and see us again, and allow us the opportunity to provide you with the great service and products that we're so proud of! :)
Advertisement
Always welcoming and helpful team
Always welcoming and helpful team, enjoy the filter coffee and breakfasts. Sometimes the coffee could be hotter.
June 8, 2022
Reply from BEAR
Thanks so much for the great review! So pleased to hear that you had a fab time :) Please do let the team know if you ever find your coffee isn't quite hot enough - they're always more than happy to replace anything you're not 100% satisfied with! Already looking forward to seeing you again very soon! :D
Bear is my favourite cafe in Derby
Bear is my favourite cafe in Derby. The food is absolutely gorgeous and is great for vegetarians and vegans, as well as meat eaters. There is a great selection of hot drinks, cold drinks and cocktails. It is suitable for working remotely, or for meeting with friends and family. The staff are all friendly and helpful.
June 7, 2022
Reply from BEAR
Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) Looking forward to seeing you again very soon!
Reply from BEAR
Yay! Thanks so much, so glad that you enjoyed your visit and our team looked after you so fabulously - they're wonderful, aren't they?! :D Looking forward to seeing you again very soon!
Dropped in for a quick coffee
Dropped in for a quick coffee, excellent as always. A very fine institution, if only the rest of Uttoxeter was as good
May 26, 2022
Reply from BEAR
Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) Looking forward to seeing you again very soon!
Advertisement
Excellent coffee
May 24, 2022
Reply from BEAR
Thanks so much for the review :D Hope to see you again soon!
Great food and very helpful staff
Great food and very helpful staff. From breakfast to dinner I’d highly recommend Bear
May 21, 2022
Reply from BEAR
Thanks so much for the great review! So pleased to hear that you had a fab time :) Already looking forward to seeing you again very soon!
Excellent
Excellent. Quality, choice and friendly staff. Highly recommend. On two separate visits Derby we went to Bear several times each of the weeks.
May 21, 2022
Reply from BEAR
Oh this is so great to read! Thank you for the lovely review, we're already looking forward to your next visit! :D
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.