Ben Rose Reviews 

107
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and highly supportive, making their property transactions smoother. Many people highlight the excellent service, noting its efficiency, smooth process, and proactive communication that kept them well-informed and at ease throughout. However, some customers also noted issues with communication and responsiveness, experiencing delays in replies or unfulfilled promises for callbacks. A few other people also felt that the service could be less hands-off and more proactive, citing instances of disorganization or a lack of follow-up on important queries.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and friendly... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising the excellent communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ben Rose have exceeded expectations with selling my property from valuation to sale. Achieved 10k over asking compared to other agents that valued it 30k below achieved sale price (W&J). Fanta... See more

Rated 5 out of 5 stars

We’ve just completed the purchase of our new home through Ben Rose (Bamber Bridge), and the experience was excellent from start to finish. From our first enquiry via RightMove to the final completio... See more

Rated 5 out of 5 stars

“Huge thanks to Lucy Jackson at Ben Rose Estate Agents in Chorley for all her help and support with the purchase of our recent property. She kept us up to date, chased solicitors and was quick to dea... See more

Rated 5 out of 5 stars

“I decided to use Ben Rose to help with the sale of my late father's house. A very emotional and stressful time. Cath assisted with valuing the property, and Marie guided me through the whole proces... See more


Company details

  1. Real Estate Agents

Written by the company

Ben Rose have quickly established ourselves as the up and coming agent offering the best value for money service. We pride ourselves on our impeccable personalised service combined with professional expertise, an in-depth knowledge of the local property market and our passion for property.


Contact info

4.2

Great

TrustScore 4 out of 5

107 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(107)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Home was for rent 26.04.22

Home was for rent 26.04.22, Dean and Madison were managing the property on our behalf, on the 9th May a tenant had ben successfully found. The service was second to none. In the past we have had several agents
but they were very poor. I would like to thanks Dean & Madison for there great service.

Many Thanks Michael & Carol (Balmoral)

May 16, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

As a landlord we rent out a property in Chorley Lancs

As a landlord we rent out a property in Chorley. After a 6 month let with a letting service that had a Landlord agreement of 16 pages, we moved to Ben Rose that has 3 pages. At each stage Dean Heywood (Lettings) kept us fully informed. We went from a "generic" OFFICE number to Deans DIRECT dial number. As an experienced LL I cannot recommend enough the value of a DD. We went from a "generic" EMAIL to a direct email for Dean. When I first initiated my letting enquiry with Ben Rose, Dean took up the call. I told him who I was and why I was considering moving agencies. His first reply was "We are very transparent". No contradiction here, does what he says. In a nutshell, GREAT advice, GREAT company, FANTASTIC customer service.”

April 22, 2022
Unprompted review
Rated 5 out of 5 stars

“We decided to use Ben-Rose for the…

“We decided to use Ben-Rose for the recent sale of our house, as we are based abroad and not on site to discuss the process face to face, it was important that we felt our sale was being conducted by a competent agency who could get us the best possible price for our sale. Catherine, at the Leyland office and all her team kept us informed on interest in the property and any viewings they conducted on our behalf. Regular telephone calls ensured we felt in safe expert hands. They actually secured a buyer after 21 days led by Catherine. Any queries or issues that occurred over the next few weeks were dealt with professionally and easily without any fuss resulting in a 12 week period to completion. I wouldn't hesitate in recommending Ben-Rose Leyland office to handle your sale in a professional and expert manner.”

March 21, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Superb sale of late mothers bungalow

The whole team at Ben Rose pulled out all the stops during the sale of my late mothers bungalow. Pictures taken on Wednesday, sale went live on Thursday, board went up on Friday, 7 viewings on Saturday and 3 good offers made on Monday, 1 of which we accepted. From the initial call to Ben Rose, and Simons first visit to the property, it only took about 8 weeks for the sale to complete and the funds to land in my bank account. Terrific!! Very much under promised and over delivered. I would highly recommend Ben Rose if you are looking to sell. Great work. Thanks for all your efforts.

February 9, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing estate agents …

Absolutely amazing estate agents very professional helpful and Kathryn and Sophie were on hand to help with any questions or problems. There marketing of the property was fast efficient and sold in a week to first viewer . Also photographs were professionally done by the amazing Aaron . Would definitely recommend them

November 9, 2021
Unprompted review
Rated 5 out of 5 stars

5 stars

When we decided to put our first home on the market, we had no experience of selling a house but Ben Rose estate agents made the process so easy to understand.

Catherine’s customer service was brilliant and I’m still amazed how quickly my property was advertised online from taking the photographs! Aaron did a great job and his eye for detail is amazing. Our house sold within 5 days of the advert going live, so thanks to everyone in the office involved in organising this.

As we’d never sold a house before, we were unsure how the process would go when we started to receive offers, however Catherine talked us through our best options and really took care of our interests and personal situation. Definitely recommend.

November 9, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

“Brilliant

“Brilliant, from putting my home on the market to helping us find a new one, Sophie, Catherine and the team were very helpful and always kept us up-to-date. I would definitely recommend Ben Rose.”

November 9, 2021
Unprompted review
Rated 5 out of 5 stars

Happy

Thank you very much to the whole team when purchasing our first house, especially Tammy who has been amazing and very helpful.

November 9, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant Company

Found all the staff at Ben Rose to be so helpful, polite and nothing to much trouble for them. Really appreciated their quick response to our queries. Would recommend this company to anyone. Thank you all at Ben Rose.”

Kind Regards

Elaine and Les Rothwell

November 9, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Top marks Ben Rose (Leyland branch)

Ben Rose (Leyland branch) helped out tremendously in ironing out some problems within a small chain of properties. Their efforts really helped with successful sales.

October 10, 2021
Unprompted review
Rated 1 out of 5 stars

A week ago I ring two times to Ben Rose…

A week ago I ring two times to Ben Rose agency to arrange viewings for the 2 bedroom bungalow on Kellet avenue Leyland I am really want to buy this bungalow. They two times promising me to ring back. And nobody ring me back. And bungalow still for sale. Think 20 times before you advertise your house for sale with them.

August 21, 2020
Unprompted review
Advertisement
Rated 2 out of 5 stars

Ben Rose were recommended to me but I…

Ben Rose were recommended to me but I haven’t been entirely satisfied with the service.
I feel , aside from the excellent photos , there has been very little support or feedback from the staff. I can go weeks without a call and have often felt patronised by the office staff.

Really disappointed with customer service.
I would not recommend them at all.

September 26, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look