I have used Ben and for about 26 years. I have been able to access the best hospitals and consultants, and the comfort of being attended to very quickly. It is so reassuring to have Benenden. It... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I joined Benenden around 18 months ago and I could not be more pleased with the service provided. It's easy to get seen, a lot quicker and more thorough than the NHS, and less wait times throughout. T... See more
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I have benenden health through my employment and I’m so grateful for it. Had been struggling for over two months with nasal polyps and my GPs prescription did absolutely nothing so I contacted Benende... See more
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We have always had wonderful help from Benenden. We are offered three consultants within a reasonable distance. Usually able to see your choice of consultant within a short period of time. Ben... See more
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Company details
About Benenden Health
Written by the company
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Contact info
Holgate Park Drive, YO26 4GG, York, United Kingdom
- 0800 414 8004
- benenden.co.uk
4.7
Excellent
10K reviews
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Efficient and affordable
I find the Benenden team easy to contact and discuss matters over the phone as well using the excellent app. It is an affordable luxury to have health insurance and it is run efficiently and most importantly service user focused.
June 7, 2026
Reply from Benenden Health
Hello there, thank you for sharing this feedback with us. It really makes our day to hear that our members are using our services to benefit their health and wellbeing. Please don't hesitate to reach out if you need any further support.
Best wishes, Benenden Health.
I thoroughly recommend Benenden Health…
I thoroughly recommend Benenden Health especially the GP service. Very good value, excellent service all round.
July 12, 2026
Reply from Benenden Health
Hello Archie, thank you for sharing this feedback with us. We're delighted to hear that you have benefitted from our 24/7 GP service. If you ever need GP support in the future, you know where to go!
Best wishes, Benenden Health.
Very happy with the care I received
Very happy with the care I received, nice to be treated like a person
July 12, 2026
Reply from Benenden Health
Hi Cindy, thank you for sharing this positive review. The wellbeing and treatment of our members is our number one priority, so we're glad to hear you received the best service possible.
Best wishes, Benenden Health.
Reply from Benenden Health
Hello Jackie, thank you for sharing this feedback with us. We're very pleased to hear our team was professional with you, and supported you in accessing the care you needed.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Patrick, thank you for leaving this feedback for us. We're so glad to hear you find our services easy to use! If you ever need our support in the future, you know where to find us.
Best wishes, Benenden Health.
Good experience at affordable value
June 5, 2026
Reply from Benenden Health
Hello Trevor, thank you for sharing this feedback. We're really pleased to hear that you've had a positive experience with our team and services.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Zoe, thank you for leaving this review. It's great to hear you've found our services faultless, and they have support you in getting well.
Best wishes, Benenden Health.
A Continually Recommendable Company For Medical Support
What can be said about Benenden Health? - As always, this is a professional, prompt and courteous service that is a necessity in todays failing National Health process.
I had no difficulty in contacting the right people in Benenden who sorted the approval and connected me with the appropriate medical professional, who not only organised immediate relevant X-rays of my knee but then provided the appropriate medical advice and associated consultation, all in the one appointment.
From the initial telephone call with Benenden, then the Reception staff and of course, right through to the medical team I received prompt, courteous and professional support.
More than happy to continue using this vital medical Supporting Service, that facilitates so many 'fast track' appointments with todays under pressure medical teams.
May 1, 2026
Reply from Benenden Health
Hello Sam, thank you for taking the time to share this feedback with us. We are so pleased to hear that our service provided you with such a professional, prompt, and courteous experience, especially given the current pressures on healthcare. We truly appreciate your continued support and positive feedback regarding our vital medical support service.
Best wishes, Benenden Health.
Great service as, good value for money
I used this service recently as I was unable to get a gp appointment through the mhs despite trying for almost 3 weeks. I used the ap and booked a telephone consultation with a gp the same day and was able to get an evening appointment as I had to work that day which was marvellous. The dr was professional and courteous throughout and spoke and understood English perfectly, this may seem a strange point for a review but this has given me problems in the past with phone consultations. I received good advice and a plan going forward. The dr sent a report to my gp about the consultation. Would highly recommend this great service.
July 13, 2026
Reply from Benenden Health
Hi Paul, thank you for sharing your positive experience with us. We are delighted to hear that our service was able to provide you with a convenient and professional consultation, especially given the difficulties you faced elsewhere. It's wonderful to know that you received good advice and a clear plan moving forward.
Best wishes, Benenden Health.
Very swift appointments and treatment…
Very swift appointments and treatment Choice of consultants regarding my treatment
June 8, 2026
Reply from Benenden Health
Hello Richard, thank you for sharing this feedback with us. We're so pleased to hear you were able to get swift appointments and had a choice of consultants for your treatment.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Fenella, thank you for taking the time to share this positive feedback. We are delighted to hear that our Membership Team was so helpful to you. Know we're here to support you for many more years to come.
Best wishes, Benenden Health.
Benenden were very helpful right from…
Benenden were very helpful right from my first enquiry. The guidance and instructions to follow were clear. I got to see a Cardiologist much sooner than I would have on the NHS.
May 28, 2026
Reply from Benenden Health
Hi Mary, thank you for sharing this feedback with us. We're so pleased to hear you were able to access a Cardiologist so quickly, to get the answers you needed regarding your heart health. We hope the rest of the process goes just as smoothly.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Simon, thank you for sharing this review with us. We're really happy to hear you've had such an excellent service experience.
Best wishes, Benenden Health.
Benenden answer the phone quickly
Benenden answer the phone quickly, they listen , organise a call back from the relevant person and give concise clear information within 20-30 minutes . Perfect
July 18, 2026
Reply from Benenden Health
Hi Jennifer, thank you for sharing this feedback. We're always happy to help our members with any queries they may have, so they can get going with their health journey as soon as possible.
Best wishes, Benenden Health.
Excellent service
Excellent service from start to finish, I would highly recommend this service.
May 18, 2026
Reply from Benenden Health
Hi Colette, thank you for leaving this wonderful review for us. It makes our day to hear that our members would recommend our services to others. The more, the healthier!
Best wishes, Benenden Health.
Prompt response to request for help
Prompt response to request for help. Choice offered from 3 surgeons. Clear instructions how to proceed.
March 5, 2026
Reply from Benenden Health
Hi Colin, thank you for leaving this positive feedback for us. Surgery can be a daunting process, but we're glad to hear that our team has supported you throughout and made it a quick and simple experience for you.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Sarah, thank you for sharing this feedback. We're so happy to hear you have had a fantastic experience using our services so far. Know we're here to support you for many more years to come.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Rizwana, thank you for sharing this feedback with us. We're so pleased to hear our 24/7 GP service supported you when you needed it most.
Best wishes, Benenden Health.
Quick response
Though I still had to wait 6 weeks to see consultant, it was so much quicker than NHS and so easy to manage
June 24, 2026
Reply from Benenden Health
Hi Carole, thank you for leaving this feedback. We are really happy to hear we could get you access to a consultant quicker than the NHS. We hope the rest of your health and wellbeing journey goes just as smoothly.
Best wishes, Benenden Health.
My experience was great from start to…
My experience was great from start to finish if I hadn’t used Benenden I’d still be waiting for an appointment
June 24, 2026
Reply from Benenden Health
Hello Shirley, thank you for sharing this feedback with us. We are so happy to hear you were able to access the care you needed so quickly, so you can get back to doing what matters most - enjoying life!
Best wishes, Benenden Health.
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