Bennetts Reviews 

28,239
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 7,279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and competitive pricing, often finding great value. Many highlight the helpfulness and professionalism of the staff, commending their quick, knowledgeable, and reassuring approach. Reviewers also appreciate the straightforward processes and smooth user experience, especially during renewals and policy setup. However, some customers also noted concerns regarding additional costs. People mentioned being dissatisfied with admin fees for policy changes, such as updating an address or registration, which they found excessive. A few also felt that renewal prices sometimes increased significantly or were not as competitive, requiring them to seek better deals.

What people talk about most

Price

Customers had positive experiences with price, often finding competitive and reasonable rates for their... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpful and... See more

Staff

Consumers find staff to be positive, consistently describing them as helpful, friendly, and professional.... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, patience, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a few policies with Bennett's over my forty years biking on and off and have even dealt with them with my accident a few years ago and have always found them eager to help also pretty reasona... See more

Company replied

Rated 5 out of 5 stars

The whole renewal process was painless. Bennett’s informed me early to say my insurance was due for renewal in July. They emailed me with my new quote which I accepted and from there everything was... See more

Company replied

Rated 5 out of 5 stars

Their renewal costs are low with a very minimal renewal increase. Every year at renewal time I check a couple of random comparison sites to make sure I’m still getting a good deal and so far I am. How... See more

Company replied

Rated 5 out of 5 stars

Webpages easy to navigate. Very smooth transition from my now non existing insurer "Motorcycle Direct" Who by the way do not insure you if your motorbike is on a SORN, and you need to ride your bike... See more

Company replied


Company details

  1. Insurance Broker
  2. Insurance Agency
  3. Insurance Company
  4. Motorcycle Insurance Agency

About Bennetts

Written by the company

Established in 1930, Bennetts helps provide the premium level of cover riders expect from a leading UK insurance company. We find motorcyclists the best price from our panel of insurers on classic and modern machinery with insurance policies that include an expert 24-hour claims service, 90 days European cover, the ability to ride other bikes and allow the most common modifications included as standard.

For riders that insure directly with us, they can also enjoy free membership to BikeSocial; the unique discounts, experiences, competitions and advice platform. Anyone buying Bennetts motorcycle insurance through an insurance comparison website can also access BikeSocial for the price of £60 for 12-months access.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28K reviews

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4.7

All reviews

(28,239)

7,197 reviews in the last 12 months

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Rated 5 out of 5 stars

An excellent experience from start to…

An excellent experience from start to end. Easy process and affordable premium.

July 17, 2026
Bennetts logo

Reply from Bennetts

Hello Philip,

We appreciate your positive feedback! We're delighted to hear that you had an excellent experience from start to finish, finding the process easy and the premium affordable.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

The annual policy price has always been…

The annual policy price has always been good and fair, this was after originally they didn't want to reconize my years of no claims, the big thing is they listened to my complaint and adjusted my policy price. So very good when an insurance company actually listens to you.

July 22, 2026
Bennetts logo

Reply from Bennetts

Hello Robert,

We're so pleased to hear that you found our annual policy price good and fair, and that we were able to address your concerns regarding your no claims bonus. It's wonderful to know that our team listened and adjusted your policy accordingly. Thank you for sharing your positive experience!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Helpful and professional

Helpful and professional

July 24, 2026
Unprompted review
Bennetts logo

Reply from Bennetts

Hello Mark,

Thanks for your review!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

All good fair price

June 21, 2026
Bennetts logo

Reply from Bennetts

Hello Brian,

We're delighted to hear that you found our pricing to be fair and satisfactory. Thank you for your positive feedback!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Simplicity

Simplicity

July 20, 2026
Bennetts logo

Reply from Bennetts

Hello Robert,

Thanks for your review!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Easy process to I sure my motorbike

Easy process to I sure my motorbike, kept well informed through the process.
Lots of useful motorbike information sent to me throughout the year

July 18, 2026
Bennetts logo

Reply from Bennetts

Hello Susan,

We're delighted to hear you found the process of insuring your motorbike easy and that you were kept well informed. We also appreciate your positive feedback about the useful motorbike information you receive.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 2 out of 5 stars

Time and communication

Time and communication

July 24, 2026
Unprompted review
Bennetts logo

Reply from Bennetts

Hello Elaine,

It's very disappointing to read your comments, but we appreciate you taking the time to pass on this feedback.

If there is something further you would like us to look at for you, please contact us via our webchat service at https://www.bennetts.co.uk/ and we will be happy to help.

Thanks, Anthony.

Rated 1 out of 5 stars

Cant pay for my renewal despite my card…

Cant pay for my renewal despite my card working everywhere else.

No human reponse via chat just a bot that has no option to discuss my issue

Hugely frustrating

July 22, 2026
Bennetts logo

Reply from Bennetts

Hello Mark,

We are truly sorry to hear about the difficulties you experienced with your renewal and the frustration with our chat support. We understand how important it is for our payment systems to work seamlessly.

Your feedback regarding our chat bot is invaluable, and we are working to improve our support options.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Motorbike insurance

Easy for me to renew have always been competitive. Always very helpful when needed ,very professional to deal with and have always been easy to talk to when I have needed to

July 22, 2026
Bennetts logo

Reply from Bennetts

Hello Michael,

We're delighted to hear that you found the renewal process easy and that we've consistently been competitive. It's wonderful to know our team has always been helpful, professional, and easy to communicate with whenever you've needed assistance.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Good price for a multi bike policy

Good price for a multi bike policy

July 21, 2026
Bennetts logo

Reply from Bennetts

Hello Neil,

We're so pleased to hear you found our multi-bike policy to be a good value. Thank you for your positive feedback!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 1 out of 5 stars

Nearly £20.00 to change address same…

Nearly £20.00 to change address same town same street 39 to 7

July 22, 2026
Unprompted review
Bennetts logo

Reply from Bennetts

Hello Stephen,

Thank you very much for taking the time to pass this feedback on. We always work towards providing the best customer experience possible so it is disappointing to read your comments.

The cost of a mid-term change is reflective of the current underwriter you are with and the insurance premiums are generated by the underwriters on a live pricing system which calculates the current premium based on the risk of the policy.

If you have any further queries or questions regarding our mid term adjustment process we would be happy to answer these for you via our webchat service at https://www.bennetts.co.uk/.

Thanks again, Anthony.

Rated 5 out of 5 stars

And I am very happy with the price of my insurance 👍

I am happy with everything you have done. As I am not very good with technology but everything is setup correctly for someone like me to fill in and send off to you 👍🙂

July 17, 2026
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Reply from Bennetts

Hello Alan,

We are so pleased to hear that you found our setup easy to use, especially as you mentioned not being very good with technology. We always aim to make things as straightforward as possible for everyone.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Policy review

I've had a few policies with Bennett's over my forty years biking on and off and have even dealt with them with my accident a few years ago and have always found them eager to help also pretty reasonable value wise and comprehensive. Many thanks 😊

July 22, 2026
Bennetts logo

Reply from Bennetts

Hello Owen,

We are so pleased to hear about your positive experiences with us over your many years of biking. It's wonderful to know that you've always found us helpful and that our value and comprehensive coverage have met your expectations. Thank you for your kind words!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Great company been with them for a few…

Great company been with them for a few years, always competive on price,great staff nothing too much trouble

July 22, 2026
Bennetts logo

Reply from Bennetts

Hello Dean,

We're so pleased to hear you've been with us for a few years and consistently find our prices competitive. It's wonderful to know our staff have been great and always willing to help!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

easy and competitive pricing with good…

easy and competitive pricing with good cover

July 23, 2026
Unprompted review
Bennetts logo

Reply from Bennetts

Hello Dal,

We appreciate your positive feedback. We're delighted to hear that you found our process easy, our pricing competitive, and our cover good.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Great price

Great price. Simple to set up. Recommended.

July 22, 2026
Bennetts logo

Reply from Bennetts

Hello Justin,

We're so happy to hear you found our product easy to set up and well-priced. We truly appreciate your recommendation!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

The person who looked after me was…very professional and pleasant

The person who looked after me was extremely helpful and went through everything so well

July 22, 2026
Bennetts logo

Reply from Bennetts

Hello,

We appreciate you taking the time to leave us a review. We're so happy to hear that our team member was extremely helpful and explained everything so well.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Very helpful.

Very helpful.

July 17, 2026
Bennetts logo

Reply from Bennetts

Hello Graham,

Thanks for your review!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

I have just purchased a second scooter…

I have just purchased a second scooter and wanted to insure both on one policy, it was quickly sorted by your staff.thank you I have always been satisfied with Bennetts. Thank you.

July 17, 2026
Bennetts logo

Reply from Bennetts

Hello Derek,

We are delighted to hear that our team efficiently assisted you with insuring both of your scooters on a single policy. We truly appreciate your continued satisfaction with our services. Thank you for your kind words and positive feedback.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars
Bennetts logo

Reply from Bennetts

Hello John,

Thank you for your fantastic review. We are delighted to hear that your experience with us was so easy. We appreciate your positive feedback!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

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