Bennetts Reviews 

28,314
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 7,279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and competitive pricing, often finding great value. Many highlight the helpfulness and professionalism of the staff, commending their quick, knowledgeable, and reassuring approach. Reviewers also appreciate the straightforward processes and smooth user experience, especially during renewals and policy setup. However, some customers also noted concerns regarding additional costs. People mentioned being dissatisfied with admin fees for policy changes, such as updating an address or registration, which they found excessive. A few also felt that renewal prices sometimes increased significantly or were not as competitive, requiring them to seek better deals.

What people talk about most

Price

Customers had positive experiences with price, often finding competitive and reasonable rates for their... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpful and... See more

Staff

Consumers find staff to be positive, consistently describing them as helpful, friendly, and professional.... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, patience, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a few policies with Bennett's over my forty years biking on and off and have even dealt with them with my accident a few years ago and have always found them eager to help also pretty reasona... See more

Company replied

Rated 5 out of 5 stars

The whole renewal process was painless. Bennett’s informed me early to say my insurance was due for renewal in July. They emailed me with my new quote which I accepted and from there everything was... See more

Company replied

Rated 5 out of 5 stars

Their renewal costs are low with a very minimal renewal increase. Every year at renewal time I check a couple of random comparison sites to make sure I’m still getting a good deal and so far I am. How... See more

Company replied

Rated 5 out of 5 stars

Webpages easy to navigate. Very smooth transition from my now non existing insurer "Motorcycle Direct" Who by the way do not insure you if your motorbike is on a SORN, and you need to ride your bike... See more

Company replied


Company details

  1. Insurance Broker
  2. Insurance Agency
  3. Insurance Company
  4. Motorcycle Insurance Agency

About Bennetts

Written by the company

Established in 1930, Bennetts helps provide the premium level of cover riders expect from a leading UK insurance company. We find motorcyclists the best price from our panel of insurers on classic and modern machinery with insurance policies that include an expert 24-hour claims service, 90 days European cover, the ability to ride other bikes and allow the most common modifications included as standard.

For riders that insure directly with us, they can also enjoy free membership to BikeSocial; the unique discounts, experiences, competitions and advice platform. Anyone buying Bennetts motorcycle insurance through an insurance comparison website can also access BikeSocial for the price of £60 for 12-months access.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28K reviews

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4.7

All reviews

(28,314)

6,435 reviews in the last 12 months

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Rated 5 out of 5 stars

So easy to follow

So easy to follow good price and got all the cover i need at a very reasonable price

July 25, 2026
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Reply from Bennetts

Hello,

We appreciate your positive feedback! We're delighted to hear that you found our process easy to follow and that you received all the cover you needed at a very reasonable price.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Very helpful

Happy with experience and they are happy to help good prices

July 20, 2026
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Reply from Bennetts

Hello Stephen,

We appreciate your positive feedback! We're glad you had a happy experience and found our team helpful with good prices.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Updated renewal prce

Took time to listen to my call and worked with me to get a good quote based current position, beat initial renewal price, happy with outcome.

July 17, 2026
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Reply from Bennetts

Hello Tony,

We're delighted to hear that we took the time to listen and worked with you to secure a great quote, beating your initial renewal price. We're so happy you're pleased with the outcome.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Bike insurance renewal

Got the email of renewal quote. It had gone up less than a pound from last year. So let the auto renewal go ahead . On the day all the paperwork was emailed.

July 18, 2026
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Reply from Bennetts

Hello Bart,

We appreciate you sharing your experience with the renewal process. We are pleased to know that the renewal quote was satisfactory and that the auto-renewal proceeded smoothly, with all paperwork delivered as expected.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Very good service very helpful and…

Very good service very helpful and polite

July 4, 2026
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Reply from Bennetts

Hello Jonathan,

We appreciate your feedback and are so glad to hear you received very good service and found our team helpful and polite. Thank you for your review.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

The phone service when I called to get…

The phone service when I called to get confirmation of payment details was helpful, and informed. Though the policy entry could have given a bit more time. Overall a pleasant experience.

July 24, 2026
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Reply from Bennetts

Hello Andrew,

We're delighted to hear that your phone service experience was helpful and informative. We appreciate your feedback regarding the policy entry time and are glad you had an overall pleasant experience.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Great service

What great service fast friendly and efficient highly recommended

July 24, 2026
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Reply from Bennetts

Hello Mark,

Thank you for your positive feedback!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

I purchased a new bike

I purchased a new bike, but kept my old one, so needed a multi bike policy, you were able to provide this so I changed insurance over to you.

Your sales team were very helpful. A big thank you to those who helped me with my insurance.

July 24, 2026
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Reply from Bennetts

Hello David,

We're delighted to hear that we were able to provide the multi-bike policy you needed and that our sales team was helpful during your insurance changeover. Thank you for your kind words!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Great Cover

Great Cover, Hassel free, good value.

July 18, 2026
Bennetts logo

Reply from Bennetts

Hello,

We appreciate your positive feedback. We're delighted to hear that you found our cover great, hassle-free, and good value. Thank you for taking the time to share your experience.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 4 out of 5 stars

All good but couldn't find the contact…

All good but couldn't find the contact number for RAC in the docs.

July 24, 2026
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Reply from Bennetts

Hello,

We're glad to hear you had a good experience overall. We appreciate you letting us know about the missing contact information for RAC; we will review our documentation.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 1 out of 5 stars

The person I spoke to was very helpful…

The person I spoke to was very helpful but it took me hours to find a phone number and actually speak to a human. My policy had auto renewed and when I wanted to adjust it to save money in difficult times I would’ve been charged large sums for admin. So I ended up cancelling my policy. It’s a real shame as I’ve been a loyal customer for a while. Insurance companies forget that a little bit of human empathy goes a long way.

July 24, 2026
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Reply from Bennetts

Hello Natalie,

We sorry to hear about your frustrating experience. It's disheartening to learn that finding a phone number and speaking to someone was so difficult, and that the administrative charges prevented you from adjusting your policy. We understand your disappointment, especially after being a loyal customer for so long. Your feedback about the importance of human empathy is well-received.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Bennetts website

A user-friendly site with easy navigation. I found everything I needed; making changes and reviewing various insurance options was simple. With other companies, if I wanted the option to carry a passenger, I would have had to call and waste time, whereas here I just had to tick a box. I hope nothing goes wrong and that this becomes a long-term insurance solution...

July 24, 2026
Bennetts logo

Reply from Bennetts

Hello Krzysztof,

We are so pleased to hear that you found our site user-friendly and easy to navigate! It's wonderful to know that you appreciated the simplicity of making changes and exploring various insurance options, especially the convenience of adding a passenger with just a click. We genuinely hope we can continue to be your long-term insurance solution. Thank you for your kind words!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Competitive prices and smooth…

Competitive prices and smooth transaction

July 19, 2026
Bennetts logo

Reply from Bennetts

Hello Steven,

We appreciate your positive feedback. We're glad you found our prices competitive and your transaction smooth. We value your review.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Really helpful again I’ve been with…

Really helpful again I’ve been with Bennett’s for a few years now

July 24, 2026
Bennetts logo

Reply from Bennetts

Hello Stephen,

We're so pleased to hear that you've found our service helpful and that you've been a valued customer for several years. Your continued trust means a lot to us.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

No problems at all easy process

No problems at all easy process

July 19, 2026
Bennetts logo

Reply from Bennetts

Hello Mark,

We're so glad to hear that your experience with us was easy and problem-free. We truly appreciate your positive feedback!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always

July 24, 2026
Bennetts logo

Reply from Bennetts

Hello Steve,

We truly appreciate your kind words and are so pleased you had an excellent experience with us. We are glad you are pleased with our service.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Striaght forward with excellent staff…

Striaght forward with excellent staff and price.

July 6, 2026
Bennetts logo

Reply from Bennetts

Hello David,

We appreciate your positive feedback. We're glad you found our service straightforward, our staff excellent, and our prices good. We value your review.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Was changing from one bike to another…

Was changing from one bike to another and the lady sorted it all out for me, she was really helpful.

July 21, 2026
Bennetts logo

Reply from Bennetts

Hello Neil,

We appreciate you sharing your positive experience. We're happy to hear that our team member was able to sort everything out for you when changing your bike. Thank you for your feedback!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Made all processing so easy

Made all processing so easy

July 18, 2026
Bennetts logo

Reply from Bennetts

Hello Freda,

We're delighted to hear that you found the processing so easy. Thank you for sharing your positive experience with us!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Good,easy renewal.

Good, easy renewal process and decent price too!

July 21, 2026
Bennetts logo

Reply from Bennetts

Hello Patrick,

We appreciate your positive feedback. We're delighted to hear that you found the renewal process easy and the price decent.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

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