BESPOKE FRONT DOOR Reviews 153

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the product, often describing their new doors as stunning, beautiful, and well-made, noting improvements in insulation and soundproofing. The staff is frequently highlighted for their professionalism, helpfulness, and attention to detail throughout the entire process, from initial consultation to installation and aftercare. Many appreciate the excellent service and workmanship, feeling well-supported and informed. However, a few other people also felt that there were occasional issues, such as one instance of unreliability with a team member and a complication with an electric release, though these did not detract from the overall satisfaction with the final product and service.

What people talk about most

Product

Customers consistently note positive experiences with product. Reviewers are delighted with the superior... See more

Staff

Customers consistently report positive experiences with the staff. Reviewers frequently praise the team for... See more

Quality

Users describe positive interactions with quality, consistently praising the superior craftsmanship and... See more

Service

Consumers find service to be positive. Many reviewers highlight the professional, informative, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From our initial query about our front door, through to the sales support, fitment, final paint and customer service, the team have been incredible, friendly and professional. I could not recomme... See more

Rated 5 out of 5 stars

Very happy with both the product and the service. Original visit was professional, informative and clearly demonstrated a superior quality product. The follow up was professional and the team were p... See more

Rated 5 out of 5 stars

What a truly great experience we had with Bespoke Front doors. Right from initial consultation with Claudio to the finishing touches with Abdi, everything was handled with care and attention and not r... See more

Rated 5 out of 5 stars

Thank you to everyone at the company, especially Simon for saving my internet which Sky had welded through my old door. The installation day wasn’t stressful at all and everything went smoothly! Ver... See more


Company details

  1. Door Manufacturer

Written by the company

Handmade, period front doors made using accoya timber, supplied and fitted in London


Contact info

4.8

Excellent

TrustScore 5 out of 5

153 reviews

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Rated 5 out of 5 stars

A great replacement for our Victorian door

We were very sad to part with our front door that was 125 years old but it was impossible to keep the wind out. But Bespoke Front Doors made it so easy for us from picking the right door, installation and then final finishing. So we are no longer sad...we are delighted and hopefully it will also last 125 years although we won't be around to see it.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Bespoke Front Door made the most…

Bespoke Front Door made the most beautiful front door and surround for our new home. The finish is perfect and exactly as we had hoped. The team is very easy to work with and accommodating, and we liked that Bespoke Front Door is a small company and that you get to know the team, who are all very personable and friendly. We were able to help design the door and choose the colours and the exact design of the glass panels. We would totally recommend Bespoke Front Door for anyone looking for a bespoke, high end finish.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

First rate product and service

We are delighted with our beautiful new front door. The process from beginning to end has been very professional and thorough with real attention to detail. The touch-up painting after installation was completed with meticulous precision at the weekend and we have even been supplied paint to match our side gate.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

I can only offer praise for this…

I can only offer praise for this company. They were helpful and fitted in with our decorators working at the same time. The new door is such an improvement, soundproof, insulated with a double glazed fanlight.

The whole process was clearly explained and I’m delighted with the result.

May 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Superb door and outstanding service

Superb door, brilliant service and fanatical level of attention to detail. Really passionate about their work and I was so impressed with the whole process from initial consultation to install and beyond. Great new front door, specially made to resemble the original, but now much stronger and far better insulated. The new double glazed stained glass panels in the door and adjacent window have really transformed the whole look. I cannot recommend this company more highly. Just superb.

Just to add on the attention to detail and customer service- One of the stained glass glazed panels got cracked, but they were able to work with the glazing company who had originally made the panels for them (Art With Glass- also brilliant) and fix the problem- organising the removing, fixing and reinstalling the panel in one day. The finished front door is just fabulous.
I would recommend them, 100%.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Beautifully finished door and surround, exactly to spec, with perfect reproduction of existing stained glass. No hesitation in recommending them.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service and craftsmanship

What a truly great experience we had with Bespoke Front doors. Right from initial consultation with Claudio to the finishing touches with Abdi, everything was handled with care and attention and not rushed. Doug and Portia were always happy to assist with questions and the installation team were fantastic. I'm in love with my new door! It is now an absolute joy to welcome guests into our home. Worth every penny !! Thank you.

May 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent

We had superb service from Bespoke Front Door from start to finish. Our project was the replacement of the front door to our 1930s house, including two glazed side panels. We were able to visit the workshop to see the manufacturing process at first hand and to choose the new door furniture. The team also helped us design the pattern for the stained glass in the door and side panels. The fitting process was very smooth - the fitters arrived bang on time, were very polite and friendly and cleaned up properly when they had finished. Once fitted, the painter, Abdi came to paint the door frame and surround, which he did extremely well. Overall the quality of the finished product and the standard of workmanship is excellent. The entire team at BFD was an absolute pleasure to work with and we would highly recommend the company to anyone considering a replacement front door.

April 22, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing service

Extremely disappointing service. The door showed up well past the promised date and was already damaged upon arrival. The installers were in a hurry and didn’t take the time to make sure everything was aligned. I had to follow up multiple times just to get a response, and even then, the issues remained unresolved. The door doesn’t fit right, and I definitely wouldn’t recommend buying from them.

March 22, 2025
Unprompted review
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Reply from BESPOKE FRONT DOOR

This is a fake review using the name of one of our existing customers who left a positive review.

Rated 2 out of 5 stars

Extremely disappointed

Extremely disappointed. The door I received was completely wrong – not even close to what I ordered. The installation was sloppy, and they left a mess behind. When I contacted customer service, I was ignored for days, and when they finally responded, they didn’t offer any real solutions. The door is functional, but the whole experience was a nightmare.

April 1, 2025
Unprompted review
BESPOKE FRONT DOOR logo

Reply from BESPOKE FRONT DOOR

Trustpilot have already identified this as a fake review and removed it once. We have checked our records and can’t find any details of you having ever been in contact with our company, let alone supplying or fitting a door for you. We are committed to resolving any concerns our genuine customers may have.

Rated 5 out of 5 stars

We had a great experience with Bespoke…

We had a great experience with Bespoke Front Doors, from the initial chat with Doug to the installation team and the decorator. Everyone took great care in the work they did, was friendly, tidy and on time. When we needed someone to come round to check something they were over on the same day. You can tell the door is high quality and we are really pleased with the finished product. Highly recommended.

April 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant! I’d recommend to others needing a new door in a second!

From start to finish Doug/ John and the rest of the team have been absolutely brilliant. I shopped around a bit before settling on Bespoke Front Door and I’m so glad I went with them. Everyone I’ve met/ spoken to has been really friendly and informative and that goes such a long way when picking out a supplier.

We had just moved to a new home and the original door was tired and in need of replacement. We opted for a new four panel Victorian door, with sand blasted glazing in two panels, a sand blasted fan light with clear house number, a new frame, a pair of Banham locks, and various other hardware. A special mention to the door knob Bespoke Front Door provided - it’s particularly nice!

After an initial visit to discuss options and measuring up I was sent a quote setting out everything we wanted with a neat CAD drawing which showed how the door would look. John later followed up a couple of times to confirm smaller details and explained really well little items I hadn’t thought of like the different types of panel moulding and the threshold step and seals before we got the design fully confirmed.

As the door got nearer production a form came to allow me to confirm the door hardware and the door colour (many tester pots later we went with F&B Oval Room Blue - we love it!). It was all really slick and very professionally done.

On fitting day a friendly couple of guys from the team spent most of the day removing our old frame and door and fitting the new one. It’s a world apart from what we had. It’s much thicker, very solid/ sturdy and looks gorgeous. It is high quality in both construction and fitting.

A week or two after fitting a decorator (Abdi) arrived to touch up the areas around the door to finish the job. To my knowledge this is a service not everyone else provides. He spent a good part of the day neatening everything up.

A nice touch was being left with quite a full paint pot of the door colour for later touch ups and so I can match a new garden gate when I get round to ordering that! It’s a shame Bespoke Front Door don’t also do garden gates as I’d ask them to do that too if they did!

Some weeks into fitting the dead lock started to catch slightly, probably as the temperature is changing into Spring, causing some subtle wood movement. Quick as a flash the team sent someone out to take a look for me and had it sorted in minutes.

I wouldn't hesitate to recommend Bespoke Front Door to anyone in need of a new door. The whole experience has been great, with excellent communication throughout and fundamentally delivery of a high end service and product.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

An Amazing Team!

From our first meeting with John, to visiting the workshop, and finally the installation of our beautiful door, it was an enjoyable experience. John and the team are absolute professionals and talented craftsmen. It was so refreshing to be able to put our absolute trust in the team and look to them for the best advice, knowing that is exactly what we were receiving. The stained glass is absolutely beautiful! Surpassing our expectations. And the heft and quality of the door - it is solid. Abdi did a great job with the paint work too. A bright red door needs to look perfect. Thank you so much. I highly recommend you to anyone who would like a new beautiful door.

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant, highly recommend

We wanted a door to replace the original and that is exactly what we got!
John & Doug were so accommodating and adhered to all our specifications. Even when there was a little issue this was promptly resolved without question.
Installers and Abdi (painter) were just as thorough.
These guys are positive, accommodating and a friendly team.
I would highly recommend.

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience, highly recommended

I had a great experience with Bespoke Front Doors, from start to finish. I found the whole process easy and also relatively quick, and the result is a top quality and great looking front door that will last me years! I also love the fact that the door was made in the UK. I highly recommend Bespoke Front Doors!

December 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Look no further, impeccable quality & service

Doug and the Bespoke Front Door team are true professionals. This is the second front door we have purchased from them. The options and styles are plentiful, but it’s the quality that sets them aside. The finished product is a true classic, solid wood front door, beautiful colour options and added security features. The service is also seamless and we couldn’t recommend them enough! If we ever need a third door, we know where to go.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Such a great experience and a beautiful…

Such a great experience and a beautiful front door. From start to finish they were a pleasure to work with, very attentive and helpful when it came to design choices without being pushy at all. The installation and touch ups were very smooth and efficient and we're really happy with the quality of the finished product. Would definitely recommend to anyone in need of a new door!

November 18, 2024
Unprompted review

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