Best Buy Canada Reviews 

Ordered Tv online. Wanted to cancel. Email said, order received. Email had link to cancel or edit order. Under my account, order says in progress. Hit their cancel button and it failed. Tried again and it failed. Cancel button now gone. Stays still says in progress. Not shipped, no tracking number. Got online customer service after 90 minute wait. They couldn’t cancel even though order status still in progress.
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Q: Can I cancel or edit my order?

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This is false. I have to return to the store.

Friend brought a printer back to Best Buy because it was leaking ink and you guys wouldn’t take it back because it was out of warranty a year of warranty is ridiculous because nothing happens in a year with electronics it happens after warranty is expired and I used to like buying stuff from Best Buy but now I don’t think I’ll ever go back to Best Buy after that experience

Best Buy decided to choose a sketchy third party service for Christmas/Boxing Day delivery (Metro Supply Chain Group e24) that is stealing packages. No help from virtual chat they force you to use; they redirect you to Metro e24, who cannot be reached. Best Buy also stopped providing e-mail contact to customers so that you cannot hold them accountable.

I cannot believe this!! We spent almost CAD3K on a three box (four item) equipment and we just received two of the three boxes and one of them was WET!!! Can you believe this spending all that money and BEST BUY cannot even have REAL carriers the delivery person was UNABLE to bring the three items because the car was too small and it did not fit!! The items are smaller than a TV!!!!!!!!!!!!!

All this money and we do not know when or if we will get the remaining item (by the way the most expensive one of the four). Companies charge so much and then want to spend so little achieving client expectations.

I went to Bestbuy Express in store, asking for a bell mobility vocher and they sold me a lucky mobile vocher, so of course the code# didnt work. I didnt realize right away. I lost nearly $29.00. Very dissatisfied. Never going back,

Never got my article, apparently it got lost. It was an iphone, 600$!

Word of advice to Best Buy STOP USING PUROLATOR. Their incompetence and indifference to customer service damages your rep

I have bought a dishwasher on Black Friday, and after three days I noticed that it was damaged. Right away I called the customer Service and against the consumer rights for the seller to resolve any issues, they prompted me to the manufacturer which took time but they sent a replacement note to Best Buy. Best Buy sat on it for more than 3 days doing nothing and although my 7 phone calls to customer service, my emails no one is doing nothing. The call center are doing their best but the escalation department and service agents literally do not care. I have a large appliance in my condo, during the holidays, no where to put it other than standing in the living room taking my kids play space ruining my family's holidays and well being. All that have been communicated to Best Buy which refuses to act, sitting on my $800 for over a month. No only would I not recommend anybody buying from there, I will seek legal advice!

FINAL UPDATE (Jan 2026): Best Buy has now issued a full refund of $451.99. To their credit, they also offered to honor the original sale price if I chose to re-order the tablet. However, due to the extreme stress and the fact that I had to involve the OPP and FedEx to get this resolved, I am not taking the offer. I simply do not trust their current delivery/carrier method for high-value items in my area. I’m glad to have my money back, but I will be shopping elsewhere in the future.

Original Review:
I just lost a 400.00 parcel that claimed to be delivered, but is nowhere to be found. I cannot get any customer help, I'm out the money and no product. I looked for the package as soon as it said it was delivered, can't find it anywhere. I do not need to wait 24 hours to know my parcel didn't arrive, I looked hard everywhere for it and I can't get customer service. Someone got an early Christmas present, it wasn't me!

Impossible to checkout, permanently blocked by this message:
All three fields for Phone are required. Please check for accuracy and try again. (0027)

Edited phone field multiple times, all the same. Wasted 1 hour of my time. Today is Sunday, try tomorrow or will buy somewhere else

I would give it 0 if I could. I ordered a major appliance online with bestbuy they delivered the incorrect appliance and furthermore left me without a cooking vessel as they hauled away my old unit. They did not communicate with me enough and finally said it was their carriers mistake and to deal with the carrier. To date i still dont have my appliance and the carrier will only reiumburse the delivery fee.

Horrible store will never get my business again

Terrible Customer Service!!!
Have been trying for days to get someone to answer a phone and when they finally did was promised a return call that did not materialize. They have my power cord and trying to get it back is painful.
I bought some stuff for XMAS and that will be the last time I deal with these guys.

Can't seem to get BestBuy's delivery service to drive out to my small town in the country. All we see is delay after delay after delay with no explanation.
BestBuy customer service refuses to act. Actually, judging by the responses in the online chat, I don't think they even read my comments, or they just respond with BS automated responses.
I'd give them zero stars but it wasn't an option.

Best Buy should be called "Guess Buy"
You have to guess when your package arrives if you order on-line.
You have to guess if your are getting a brand new product or a refurbished product which they claim is new.
For more information read several of the other reviews.

When buying a phone the salesperson failed to disclose that I will be automatically enrolled in the protection plan, which will be automatically billed to my credit card. This was hard to see as it was a separate bill from my phone bill. The pecost ffectively nullified any savings. Good luck getting a found since I noticed this very late.

This place is a joke for ordering . Wish I learned from order I made few months ago, heard it had changed.. NOT!! I placed a 500,$ order to pickup at the store 1 hr away.. got email saying was ready for pickup at store 4 + hours away. When I called they told just order again and pay cash in store n you will get ur money back in the new year.. wth.. apparently she thinks $ grows outside my house.. lesson learned ill never recommend this place nor shop again.. they are a joke n ruined my grandkids xmas with thier stupidity. The address was correct and they changed it to store that had more in stock.

I ordered online and they say I have to pay to return it's $ 5.00 more than I paid !!!

0 stars for best buy and open box

I bought something from Best Buy, a Christmas present. No where on the confirmation email said it was coming from any where but Best Buy, then I get an email saying it’s coming from an electronics company out of Toronto. The product once received was taped in yellow, it was a returned item, like used? Huh
So I returned it and it cost me $47. Had I known it was not new and not from Best Buy I wouldn’t have ordered it. Thanks Best Buy.

Please think three times before buying anything from there marketplace platform. If there is any issue or need to cancel then there 3rd party seller didn't answer up to 2 to 3 days and then when you want to cancel then after they forcefully shipped that product and don't process a refund