Better Reviews 368

We had our new phones and internet installed today. Everything went very smoothly. The phone system is very simple to use and Lee explained everything well

Richard was a great help sorting us out with wifi. Thank you!

If I could give zero stars I would !

Foolishly trusted the sales rep. He Said there was a cooling off period. Turns out there is no cooling off period for a commercial contract

Currently seeking legal advice as been signed up for a seven year contract. Paying fees to another company for equipment too.

Contract going to cost my business tens of thousands .

Sales rep wouldn’t let me read the contract before signing . He caught me during a moment of weakness

Please read the other 1 star reviews

This company gives the telecoms industry a bad name !

Richard spent the day helping us through the instalation an running of the new sysytem. He overcam a few hiccups for us and made sure we are at full steam before he left. Thanks

Lee has been most excellent, very professional and knows his stuff!

Set up was hassle free and let me get on with my job.

Lee arrived on time , very pleasant guy , loads of info given about the phone system .
Cheers Lee

Oliver Stevenson was very polite and knowledgeable - an absolute pleasure to deal with. Many thanks from A&T Transport.

Oli was very helpful and explained all through out. Showed us how to use the phones and app in the easiest way for all to grasp.

Seamless and Professional Installation from Allan, thank you!

Very efficient and helpful. I would definitely recommend Richard

Did a great job getting us up and running.

Really Happy with the new phone system,

Lee Dale was incredibly knowledgeable.

This new telephone installation was completed with very little disruption. Lee was excellent in explaining how the system worked and went through the telephone features in a clear and concise manner. Lee was excellent in all aspects of the installation.

I signed a new phone contract with the sales representative who was pleasant but dishonest.
He did not at any point let me know that I was signing a 60 month leasing contract with BNP Paribas. The first thing I knew about this when £436.00 was taken from my account. I rang Better, the company, who say they would then credit the difference to make the price agreed which is £ 110.00. They also charge a admin fee of £150.00 which they say they will credit if I invoice them . To date I have not received this credit. I have made over 15 call to the company who promise to come back to me but never do. The representative also said he would cancel my BT contract which is not done so also paying BT and Better. The whole situation is totally unacceptable. Please avoid this company as they do not tell you about the leasing contract. I have three sites signed up with them of which two have better broadband and the third site is not live with Better but I am still being charged by better and BT

Professional and friendly service carried out by Tom and the rest of the team at Better.

I have had Richard over to do the install of our systems. He has been amazing and guided us through the whole process. Excellent service. Highly recommended.

We have just had Lee Dale set up our phones in the office, the transition from Grandstream to Yealink has been smooth and Lee was clear with his instruction and installed the phones with ease.
We have them all working with our mobile App and on our PC's.

Alan, our technician, was here for a little while, as our equipment delivery was late. Despite this setback, He remained cheerful and worked unobtrusively to upgrade our phone system. We are very happy with the service we have received.

We had our new phones installed today by Lee. He arrived early and had sorted everything within an hour. The new mobile apps work really well and will make answering calls a lot easier in our busy workshop
Lee has explained everything well!!

If you want to be messed about, then this is the company you want! What they say and what they do are two different things!
So a young chap comes in and does the sale pitch, say we will sort out any part of you current contract! but when it comes to it all they give you is the run around.
Then there is the finance part, do they tell you that the "the phone system" is on a lease contract. NO!
Do I think this is going to get messy, YES, di I trust this company NO!

Ok so of the 2/4/26, spoke to the owner
that sorted the whole job out within 5 mins.