It's a rip off: Initital premium: £60 Excess on the claim: £50 Recorded postage to repair centre with insurance: £13.50 Not having a phone for a minimum of three weeks whilst the claim is p... See more
Company replied
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See what reviewers are saying
Really disappointed with the recent mobile insurance cover. I was supposed to get confirmation email of my policy straight away which i didn't get, I have also checked spam & junk mails but nothing wa... See more
Company replied
Signed up for insurance last year and recently realised I was intending to pay monthly as opposed to annually. No premium has ever been collected and when I emailed better buy they stated they... See more
Company replied
I was provided an address to contact to stop auto-renewal (and payment) of the policy; when I emailed, the CSR claimed to be unable to find any trace of my policy (even after having been provided wi... See more
Company replied
Company details
Information provided by various external sources
We try to make insuring your mobile phone as simple as possible. So we have just one easy to understand, comprehensive policy that covers loss, theft and accidental damage as standard.
Contact info
9 Quy Court, Colliers Lane, Stow-cum-Quy , CB25 9AU, Cambridge, United Kingdom
- 0203 794 9335
- info@betterbuyinsurance.co.uk
- betterbuyinsurance.co.uk
1.7
Bad
412 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very quick and easy!
March 25, 2019
Unprompted review
Reply from Better Buy Insurance
Many thanks for taking the time to post a review and for the kind words.
Kind regards,
Duncan
Betterbuyinsurance.co.uk
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Good professional service.
March 25, 2019
Unprompted review
Reply from Better Buy Insurance
Many thanks for taking the time to post a review and for the kind words.
Kind regards,
Duncan
Betterbuyinsurance.co.uk
I signed up today for my s10+ but
I signed up today for my s10+ but had no confirmation email. Seems a bit weird but will change rating if this changes
March 17, 2019
Unprompted review
Reply from Better Buy Insurance
Dear Ryan,
Thanks for taking the time to post a review. Odd that the e-mail hasn't arrives. Our apologies.
Please drop customer support a quick line with your mobile number and postcode and they'll sort it out for you.
customerservice@supercoverinsurance.com
Kind regards
Duncan
@Betterbuy
Sorry "Gary" From Better Buy
Sorry "Gary" From Better Buy - I am still getting fobbed off by your customer services team and claims department.
They are adamant that the 90 day warranty stands - how is it acceptable to replace a year old phone with one that has a battery with 30% of its original capacity.
Absolutely awful service, both in terms of the actual insurance product and the customer service.
Steer well clear
March 8, 2019
Unprompted review
Reply from Better Buy Insurance
Hello Andrew,
I'm sorry to read your review.
If you'd like to complain about the service you've received you can email customerservice@supercoverinsurance.com or call the customer service team on 020 3794 9335.
Kind regards,
Gary
Betterbuyinsurance.co.uk
Very good service asked for paper copy…
Very good service asked for paper copy which was sent out straight away.
February 15, 2019
Unprompted review
Reply from Better Buy Insurance
Dear Lisa,
Many thanks for taking the time to post a review and for the kind words.
We're delighted that you received good service when required.
Kind regards,
Duncan
Betterbuyinsurance.co.uk
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Very easy to get to the customer…
Very easy to get to the customer service, quick and easy and very helpful and lovely service thanks.
February 11, 2019
Unprompted review
Reply from Better Buy Insurance
Dear Miss Dukureh,
Many thanks for taking the time to post a review. We're delighted that the price was fair.
We're delighted that you'd recommend us.
Kind regards,
Duncan
Betterbuyinsurance.co.uk
Great value for iPhone XR
Good, clear, great value for iPhone XR and simple to use.
February 11, 2019
Unprompted review
Reply from Better Buy Insurance
Dear Andy,
Many thanks for taking the time to post a review. We're delighted that the price was fair.
We're delighted that you'd recommend us.
Kind regards,
Duncan
Betterbuyinsurance.co.uk
Very good service
February 8, 2019
Unprompted review
Reply from Better Buy Insurance
Dear David,
Many thanks for taking the time to post a review. We're delighted that the price was fair.
We're delighted that you'd recommend us.
Kind regards,
Duncan
Betterbuyinsurance.co.uk
Great company got a good deal
Great company got a good deal, havnt had to make a claim yet so can't judge on that
February 8, 2019
Unprompted review
Reply from Better Buy Insurance
Dear Jess,
Many thanks for taking the time to post a review. We're delighted that the price was fair.
We're delighted that you'd recommend us.
Kind regards,
Duncan
Betterbuyinsurance.co.uk
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No customer service.
I purchased a policy on line and got a message to say confirmation would be sent by email. The premium was taken immediately but no confirmation was sent. I called to be told I should wait for 24 hours. I waited but still no info from them. I then emailed customer service but received no reply. They eventually responded 6 days after they took the money. An indication of how they feel about their customers.
January 22, 2019
Unprompted review
Reply from Better Buy Insurance
Dear Mr Barnes,
My sincere apologies for the poor service.
Contrary to your experiences we really do value your custom and the customer of all our customers.
I'm glad to hear the issue is now resolved.
Our apologies once again.
Kind regards,
Duncan
Betterbuyinsurance.co.uk
I really hope that I have no reason to make another claim....
The price is reasonable for what you're covered for, only problem is the repair/replacements are terrible!
I sent my phone away with a damaged screen, the claim process was simple, you pay the excess over the phone and send the phone to them (which cost me another £7 on top of the £75 fee I already paid).
The phone came back to me fairly quickly which was quite impressive, however the quality of the repair was not very impressive. the screen had been replaced but the glue was visible and two corners of the glass were raised enough that you can get your finger nail between the glass and the phone.
I called customer services who were helpful, they set up a callback with the company that deals with the repairs, they organised a pickup for the following day.
Instead of repairing the phone, they replaced it with an identical model, this model had the exact same problem as the last phone but this time it was the glass on the back of the phone that wasn't glued down properly.
This lead to another replacement phone being sent out, this phone has scratches on the bottom of the back panel...
I really cannot be bothered to call up again so I will put up with the cosmetic damage to the phone.
Customer services are the only reason why I gave 2 stars, otherwise it would be 1 star due to the amount of time I've wasted due to zero quality control!!
January 21, 2019
Unprompted review
Reply from Better Buy Insurance
Dear Mr Botterill,
Our apologies that you are disappointed in the service you have received.
We process 1,000s of claims a month the vast majority of which go smoothly so I am disappointed and apologetic that your experience has been a poor one.
Kind regards,
Gary
Betterbuyinsurance.co.uk
If I could give no stars...
If I could give no stars, I would.
Since purchasing my insurance I have yet to receive an email confirming this or any kind of contact to assure me that I haven't been conned out of my money, other than this trust pilot email! Wise up!!!
January 21, 2019
Unprompted review
Reply from Better Buy Insurance
Hello Kyle,
I'm really sorry that your confirmation email didn't arrive. Sometimes these end up in spam or junk mailboxes.
I've just resent it to you. If you don't have it now please call us on 0203 794 9335.
Kind regards,
Gary
Betterbuyinsurance.co.uk
Very helpful customer service
Quick, concise and easy. I recommend it
January 11, 2019
Unprompted review
Reply from Better Buy Insurance
Dear Miss Haxi,
Many thanks for taking the time to post a review. We're delighted that the price was fair.
We're delighted that you'd recommend us.
Kind regards,
Duncan
Betterbuyinsurance.co.uk
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Excellent service.
January 10, 2019
Unprompted review
Reply from Better Buy Insurance
Dear Justyn,
Many thanks for taking the time to post a review. We're delighted that the price was fair.
We're delighted that you found our service 'Excellent'.
Kind regards,
Duncan
Betterbuyinsurance.co.uk
Fair price
Fair price, but I'm still waiting for some form of confirmation.
January 1, 2019
Unprompted review
Reply from Better Buy Insurance
Dear PF Birch,
Many thanks for taking the time to post a review. We're delighted that the price was fair.
In terms of not receiving any confirmation - have you contacted us in any other way to let us know?
My apologies - easily sorted.
Kind regards,
Duncan
Betterbuyinsurance.co.uk
5⭐ to the claim department
5⭐ to the claim department, 4⭐to the customer service, 2⭐ for the renewal and 1⭐ for adding another gadget.
Easy to buy/ easy and fast to deal with claim. Just need to not lose the customer they need to have discount for old customer and adding another gadget.
Happy to write what I have been through with them
December 28, 2018
Unprompted review
Reply from Better Buy Insurance
Dear Shafiq,
Many thanks for taking the time to post a review, your comments are noted.
Really glad your claim went through ok.
Kind regards,
Duncan
Betterbuyinsurance.co.uk
Reply from Better Buy Insurance
Hello Mr Lowry,
Many thanks for your feedback and for signing up with us.
Best regards,
Gary
Betterbuyinsurance.co.uk
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Was the best price for my phone…
Was the best price for my phone insurance and was easy to do. Instant cover. Not had to make claim yet so can't comment on that side of things.
December 6, 2018
Unprompted review
Reply from Better Buy Insurance
Dear Darren,
Many thanks for your feedback and for signing up with us.
Best regards,
Gary
Betterbuyinsurance.co.uk
Great Mobile Insurance Provider
Excellent choice of policies, easy application, prompt email with policy details, reasonable pricing.
November 23, 2018
Unprompted review
Reply from Better Buy Insurance
Dear Eileen,
Many thanks for your feedback and for signing up with us.
Best regards,
Gary
Betterbuyinsurance.co.uk
Fantastic quick and easy experience.
November 22, 2018
Unprompted review
Reply from Better Buy Insurance
Dear Mr Shulver,
Many thanks for your feedback and for signing up with us.
Best regards,
Gary
Betterbuyinsurance.co.uk
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