Better Debt Solutions Reviews 4,549

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and understanding, often highlighting their ability to explain complex situations clearly and make people feel at ease. Many consumers found the customer service to be outstanding, noting the personalized and caring approach taken by representatives. The overall service is frequently described as excellent, with people appreciating the efficiency and ease of the process, leading to a positive user experience. However, some people experienced ambiguity when trying to contact the company, indicating a lack of consistent clarity in communication channels or initial interactions.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, helpfulness, and... See more

User experience

Consumers find the user experience to be very positive. Many reviewers highlight that the process is quick,... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers appreciate the support received,... See more

Based on these reviews

Rated 5 out of 5 stars

I spoke with Amir and his help was tremendous! He was understood where I was coming from and even taught me how to understand the resolution plan agreement and about loans. He was also very kind and c... See more

Company replied

Rated 5 out of 5 stars

I was sitting in on a call with my dad and Brandon. My dad is a Veteran and is experiencing some financial stress and was seeking help. Brandon was very patient and understanding and took the time t... See more

Company replied

Rated 5 out of 5 stars

I am working with Giovanni Morales at GL. Giovanni is so kind and extremely helpful. He makes me feel at ease about my decision to contact GL. He calls or texts often to check in on me to see how I am... See more

Company replied

Rated 5 out of 5 stars

Miguel Sanchez was very informative and helpful explaining how to fix my situation without making it worse in the long run. I have tried some other supposed helps only to be turned down and getting mo... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

Written by the company

Better Debt Solutions provides custom financial solutions to individuals across the U.S. We match our clients with personalized programs to reduce their unsecured debt and regain control of their finances. Our mission is to provide debt relief options and savings to our clients. We’re committed to understanding your financial story, being transparent and supportive, and saving you as much money as possible. Talk with a Certified Debt Specialist today and receive a free consultation."


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

A lot of information, but was explaining good.

A lot of information , but explained everything good find angelo

March 20, 2026
Unprompted review
Better Debt Solutions logo

Reply from Better Debt Solutions

Kenneth, we appreciate your review! It is wonderful to hear that Angelo was able to assist you today. We are pleased that his ability to explain complex details helped you feel more informed!

Rated 5 out of 5 stars

Giovanni was really great at explaining…

Giovanni was really great at explaining the process and patient with all our questions! Highly recommend!

March 19, 2026
Unprompted review
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Reply from Better Debt Solutions

Thank you for the review! It is fantastic to know that Giovanni’s ability to explain the process provided the peace of mind you needed.

Rated 5 out of 5 stars

Daniel Lorenzen was amazing

Daniel Lorenzen was amazing! He explained everything thoroughly and was very patient.

March 19, 2026
Unprompted review
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Reply from Better Debt Solutions

We appreciate the honest feedback. We are proud of the work Daniel does and we're glad he was there to help you move forward.

Rated 5 out of 5 stars

 I’m relieved!

Troy was wonderful, very informative and showed he truly cares.

March 19, 2026
Unprompted review
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Reply from Better Debt Solutions

We are happy that Troy could provide the clarity you were looking for. Thank you for recognizing his thorough and thoughtful service!

Rated 5 out of 5 stars

Incredible one on one walk through

Marc
Was thorough and walked me through my personal financial situation perfectly.
It was as if I had my own financial advisor
Very satisfied

March 16, 2026
Unprompted review
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Reply from Better Debt Solutions

Having a clear roadmap is half the battle. We’re happy Marc was able to guide you through your financial situation so perfectly!

Rated 5 out of 5 stars

Liz Martinez was absolutely fantastic…

Liz Martinez was absolutely fantastic she was very informative and understanding of my situation and explored every option with me in great detail and was extremely nice and respectful. Will be recommending her to anyone I think she can help assist.

March 19, 2026
Unprompted review
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Reply from Better Debt Solutions

Nathan, thanks for sharing your 5-star review! It is great to know that Liz took the time to walk you through every option.

Rated 5 out of 5 stars

Ken rocks

Ken rocks. He helped a lot with my credit issues,

March 19, 2026
Unprompted review
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Reply from Better Debt Solutions

Joe, it is awesome to know that Ken’s expertise made such a positive impact. We're wishing you all the best going forward!

Rated 5 out of 5 stars

Daniel Lorenzen was so wonderful.

Daniel Lorenzen was so wonderful.
He explained everything about the company.
I had many questions and Daniel was able to answer all of them.
Daniel made it easy for me to decide to trust the company.
I was so thankful for everything he did for me.
ken pors

March 18, 2026
Unprompted review
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Reply from Better Debt Solutions

Hi Ken, thank you for choosing Better Debt Solutions! We are glad Daniel was able to walk you through everything so effectively and help you feel confident about moving forward.

Rated 5 out of 5 stars

Marc Springer walked me thru each step…

Marc Springer walked me thru each step and made sure that I understood the process. I look forward to working with him thur out this journey.

March 18, 2026
Unprompted review
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Reply from Better Debt Solutions

We appreciate the review of Marc! It's wonderful to hear he could guide you through these first steps. Our team is here for you!

Rated 5 out of 5 stars

Marc Springer was a very helpful…

Marc Springer was a very helpful consultant. He took his time with me to explain everything and he calmed my anxiety of closing my accounts! Marc was personable and was sympathetic and comforting when I got some bad news while on the phone with him. I highly recommend this company and especially Marc Springer as your consultant!

March 17, 2026
Unprompted review
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Reply from Better Debt Solutions

Thank you for trusting Better Debt Solutions with your financial journey! Marc works hard to ensure that the process of closing accounts feels like a fresh start rather than a loss, and we are happy he could reassure you.

Rated 5 out of 5 stars

Angelo was easy to talk to

Angelo was easy to talk to . He listened and offered me options. He was understanding and I felt that I could trust him and that he really wanted to help me.
Thanks Angelo.

March 16, 2026
Unprompted review
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Reply from Better Debt Solutions

Hi Cathy, we appreciate you sharing your experience with Angelo! We're glad he could be so understanding and helpful in your situation. We're wishing you all the best!

Rated 5 out of 5 stars

Mark Springer,helped me with the…

Mark Springer,helped me with the process of getting out of dept he made it very seamless he is very courteous and knowledgeable in his field and it's a pleasure working with him.

March 12, 2026
Unprompted review
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Reply from Better Debt Solutions

Thanks for sharing this review, Susanne! It’s wonderful to know that Mark’s knowledge and courtesy stood out during your experience.

Rated 5 out of 5 stars
Better Debt Solutions logo

Reply from Better Debt Solutions

It’s awesome to hear that Liz made such a massive impact on your bottom line. We’ll be sure to pass your perfect rating along to he. Thank you for choosing Better Debt Solutions!

Rated 5 out of 5 stars

Informative about the company and it's…

Informative about the company and it's processes, friendly and willing to help

March 13, 2026
Unprompted review
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Reply from Better Debt Solutions

It means a lot to hear that our friendly service stood out. We take pride in being both experts in our field and approachable human beings who truly care about getting you the best result.

Rated 5 out of 5 stars

What a wonderful and kind man Miguel…

What a wonderful and kind man Miguel Sanchez made everything easy when I called him or when I first talked to him I was lost somewhere but now after talking to him and doing what he did for me he made me feel so much better I recommend him highly his thoughtful kind I'm very sincere I'm so glad we got to meet even over the phone thank you so much again for putting me at ease

March 12, 2026
Unprompted review
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Reply from Better Debt Solutions

Priscilla, thank you so much for sharing this wonderful review of Miguel! He will be so encouraged to hear that his thoughtful approach helped you feel so much better about your situation. Thank you for sharing this!

Rated 5 out of 5 stars

It was such a relief to speak with Liz…

It was such a relief to speak with Liz today. I have been carrying this burden for years and for the 1st time in a long time I felt HOPE!!! Thank you Liz for explaining and helping me. God BLESS YOU!!!

March 12, 2026
Unprompted review
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Reply from Better Debt Solutions

Your kind words mean the world to us! We will be sure to share this beautiful note with Liz so she knows just how much her help meant to you. Thanks for choosing Better Debt Solutions!

Rated 5 out of 5 stars

Marissa is the Best

The agent Marissa made everything so easy and she explained everything.

March 10, 2026
Unprompted review
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Reply from Better Debt Solutions

Marissa is truly one of the best, and we are thrilled to know she was able to guide you through everything so smoothly. Thank you for the kind words!

Rated 5 out of 5 stars

Liz was just a angel that I need for my…

Liz was just a angel that I need for my problems right now, she was patient listen to my situation and she not just help with my credit situation but she also is trying to get me the best service around!!she made feel at ease explaining everything to me so perfect!

March 12, 2026
Unprompted review
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Reply from Better Debt Solutions

Hi Fabiana, It is wonderful to know that Liz took the time to truly listen to your situation. We are thrilled she could help with your credit and find the best path forward for you!

Rated 5 out of 5 stars

Monica was amazing

Monica was amazing. I have never in my life, such a kind, sincere person.

March 11, 2026
Unprompted review
Better Debt Solutions logo

Reply from Better Debt Solutions

Thank you for the wonderful review! We appreciate you choosing Better Debt Solutions and for sharing your experience with Monica. She truly is amazing, and we are glad she made such a lasting impression.

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