Better Debt Solutions Reviews 4,549

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and understanding, often highlighting their ability to explain complex situations clearly and make people feel at ease. Many consumers found the customer service to be outstanding, noting the personalized and caring approach taken by representatives. The overall service is frequently described as excellent, with people appreciating the efficiency and ease of the process, leading to a positive user experience. However, some people experienced ambiguity when trying to contact the company, indicating a lack of consistent clarity in communication channels or initial interactions.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, helpfulness, and... See more

User experience

Consumers find the user experience to be very positive. Many reviewers highlight that the process is quick,... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers appreciate the support received,... See more

Based on these reviews

Rated 5 out of 5 stars

I spoke with Amir and his help was tremendous! He was understood where I was coming from and even taught me how to understand the resolution plan agreement and about loans. He was also very kind and c... See more

Company replied

Rated 5 out of 5 stars

I was sitting in on a call with my dad and Brandon. My dad is a Veteran and is experiencing some financial stress and was seeking help. Brandon was very patient and understanding and took the time t... See more

Company replied

Rated 5 out of 5 stars

I am working with Giovanni Morales at GL. Giovanni is so kind and extremely helpful. He makes me feel at ease about my decision to contact GL. He calls or texts often to check in on me to see how I am... See more

Company replied

Rated 5 out of 5 stars

Miguel Sanchez was very informative and helpful explaining how to fix my situation without making it worse in the long run. I have tried some other supposed helps only to be turned down and getting mo... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

Written by the company

Better Debt Solutions provides custom financial solutions to individuals across the U.S. We match our clients with personalized programs to reduce their unsecured debt and regain control of their finances. Our mission is to provide debt relief options and savings to our clients. We’re committed to understanding your financial story, being transparent and supportive, and saving you as much money as possible. Talk with a Certified Debt Specialist today and receive a free consultation."


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

Replied to 62% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Thank you, Liz!

I spoke with Liz Martinez, who is a very cheerful and positive person and was very eager to help me resolve my lingering debt issues. She understood my needs and was able to find a solution for paying my debt. I appreciated her patience with my many questions and the clarity of her explanation of how to proceed.

March 27, 2026
Unprompted review
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Reply from Better Debt Solutions

Patricia, thanks for sharing this wonderful review of Liz! It is wonderful to know that she provided the patience and clarity you needed. Answering every question thoroughly is a top priority for our team!

Rated 5 out of 5 stars

Well Giovanni made my experience very…

Well Giovanni made my experience very well an detailed everything for me thru the whole process. I was very hesitant to go thru with the debt relief an he made it very clear an very professional with his pitch an now I feel confident that I may get my credit back in order

March 25, 2026
Unprompted review
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Reply from Better Debt Solutions

Thank you Juan for this wonderful review of Giovanni. We are glad his detailed explanations helped you see a clear path forward for your financial future!

Rated 5 out of 5 stars

One of the best experiences in a while.

Aaron was helpful, encouraging and professional during the entire process from start to finish.

March 27, 2026
Unprompted review
Better Debt Solutions logo

Reply from Better Debt Solutions

Thank you for the great feedback! Our goal is to make the process as seamless as possible, and we are pleased to hear that Aaron’s professional support made such an impact.

Rated 4 out of 5 stars

AmeriSave review

They were forthcoming with the numbers as their underwriters perceived them, even though I disagreed with the interpretation of the Texas Deferred Tax law.

February 27, 2026
Unprompted review
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Reply from Better Debt Solutions

We value your business and your expertise. Our team strives to be upfront with our findings, and we welcome the opportunity to discuss the complexities of state-specific tax deferrals.

Rated 5 out of 5 stars

Representative

Mr.Mendoza is patient, courteous and knowledgeable and gave me a step by step overview of my situation and explained to me how it will be resolved.
He has great customer service skills.

March 13, 2026
Unprompted review
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Reply from Better Debt Solutions

Thank you for recognizing Mr. Mendoza’s dedication! We believe that a respectful and informative explanation is the best way to start any resolution process.

Rated 5 out of 5 stars

Easy process

Great communication, process was quick and easy. Thank you to Kevin Krolosky for making this transaction simple and quick.

March 25, 2026
Unprompted review
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Reply from Better Debt Solutions

We appreciate your kind words! Speed and simplicity are what we strive for, and we are glad Kevin could deliver that for you today.

Rated 5 out of 5 stars

Angelo Mendoza is a great help

He stuck with me and answered all my questions

March 25, 2026
Unprompted review
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Reply from Better Debt Solutions

We are thrilled to hear that Angelo was such a great help to you. Our team is committed to staying by your side!

Rated 5 out of 5 stars

Transparent service

Mr. Angelo Mendoza was very patient and professional in explaining the process.

March 26, 2026
Unprompted review
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Reply from Better Debt Solutions

We are happy to hear Mr. Mendoza hit the mark for you! His commitment to being patient ensures our clients always have a full understanding of their path to becoming debt-free.

Rated 5 out of 5 stars

So awesome

So awesome! Helpful and makes everything understandable!

March 26, 2026
Unprompted review
Better Debt Solutions logo

Reply from Better Debt Solutions

It is wonderful to know that we could make everything understandable for you. We strive to take the stress out of debt!

Rated 5 out of 5 stars

Javier was very professional in…

Javier was very professional in explaining everything to me and answered all my questions.

March 26, 2026
Unprompted review
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Reply from Better Debt Solutions

Thank you for choosing Better Debt Solutions! We are pleased that Javier could break down the process for you and provide a helpful roadmap for your financial future.

Rated 5 out of 5 stars

Aaron was very helpful

Aaron was very helpful, honest and straightforward

March 25, 2026
Unprompted review
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Reply from Better Debt Solutions

Hi Scott, thanks for sharing your review of Aaron here at Better Debt Solutions! We love to hear he could be so honest and straightforward for you.

Rated 5 out of 5 stars

Aaron was patient and helpful

Aaron was patient and helpful. Great experience thus far!

March 24, 2026
Unprompted review
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Reply from Better Debt Solutions

Carla, we're pleased to hear Aaron could provide a top notch experience for you. Feel free to reach out to us if you have any further questions!

Rated 5 out of 5 stars

Jovanny Reyes did an excellent job…

Jovanny Reyes did an excellent job explaining everything! He was extremely polite and understanding. Happy to be working with him during this process.

March 25, 2026
Unprompted review
Better Debt Solutions logo

Reply from Better Debt Solutions

We are thrilled that Jovanny provided such a clear roadmap for you. We're looking forward to seeing the progress you make!

Rated 5 out of 5 stars

Giovanni walked me through the process…

Giovanni walked me through the process and took the time to explain my different options. We decided on a program that worked for me.

March 24, 2026
Unprompted review
Better Debt Solutions logo

Reply from Better Debt Solutions

Hi Todd, we appreciate you sharing this review of Giovanni! We're glad to hear he could set you up in the right direction! We're looking forward to the progress you make.

Rated 5 out of 5 stars

Giovanni was great

Giovanni was great! He listened, was kind, patient and explained the process clearly to me.

March 20, 2026
Unprompted review
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Reply from Better Debt Solutions

We appreciate the high praise for Giovanni! It's great to hear he was a pleasant to work with, and that he could explain everything clearly for you.

Rated 5 out of 5 stars

Sir Mark Springer is so helpful and accomodating

Sir Mark Springer is so helpful and had explain to me the whole process, I got scared as I do not understand how he can help me and settle my debt and loan...He explain clearly. I am very grateful on his assitance and a cheerful tone. I was very comfortable talking to him

March 24, 2026
Unprompted review
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Reply from Better Debt Solutions

Sharon, thanks for sharing your review! We are so happy Mark could turn that initial fear into total clarity. Thank you for trusting us with these important matters!

Rated 5 out of 5 stars

Marc is the best ever!!

Marc was the only person that has given me the best information to help me out!!! If I ever need help again he is the one I would call!!!

March 23, 2026
Unprompted review
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Reply from Better Debt Solutions

We are happy that Marc’s guidance provided the clarity you were missing. There is nothing like a knowledgeable pro to get you back on track. We wish you all the best, Suzanne!

Rated 5 out of 5 stars

Was understanding and walk me through…

Was understanding and walk me through very polite. He worked with me.

March 23, 2026
Unprompted review
Better Debt Solutions logo

Reply from Better Debt Solutions

Thank you for this Phil! It is great to hear that the polite and thorough walkthrough helped you feel more comfortable with the process.

Rated 5 out of 5 stars

Down to earth

Down to earth, very knowledgeable and professional she made me very comfortable

March 19, 2026
Unprompted review
Better Debt Solutions logo

Reply from Better Debt Solutions

Thank you for sharing, Hiedie! We are so glad to hear that you felt comfortable during your conversation.

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