We use BETTER Homecompany on a regular basis for small jobs in the house. We had a leaky radiation, a tap needed changing, our down lighter lightbulbs in the ceiling needed replacing and latest the do... See more
Company replied
Better Home Cover
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See what reviewers are saying
First time getting in touch with you regarding home serve ,straight away your operator made me feel at ease. to some people its not a big deal but when you get to a certain age changing home serve fro... See more
Company replied
Recommended by NRLA I have my doubts about them also. Never, EVER use these people, or anyone associated with them They are absolute lying con artists with back up lies to avoid doing f... See more
Reasonable price seems a bit disorganised when my payments where taken twice in a month, this happened twice in the year covered. Other than that polite helpful staff that did get things fixed out whe... See more
Company replied
Company details
About Better Home Cover
Written by the company
We are an independent, family run company, with over 25 year’s experience in the property sector as both landlords and homeowners. We are here to improve the home emergency assistance sector by doing things better and giving our customers a better level of service, more benefits and clearer more understandable products and transparent pricing.
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Contact info
Export & General Insurance Services Ltd, Beverley Mead Recreation Ground, Barham Road, Copse Hill, SW20 0ET, London, United Kingdom
- 0800 862 0833
- happyhelpers@betterhomecover.com
- betterhomecover.com
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Quick and simple!
August 8, 2021
Reply from Better Home Cover
Hi
Thank you for sharing your review.
We're so pleased to hear that you had a positive experience with us!
Natalie
Happy Helpers Team
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Very Poor Service
I called to make an appointment to service my boiler. A week later and I still haven't heard from you. Very poor service indeed. I will be cancelling my contract.
August 8, 2021
Reply from Better Home Cover
Good morning
I have checked our records and you have not purchased an annual boiler service from us.
Following our recent telephone call, I have also checked our phone records and cannot trace a call to our office from the number that we have from you on file. It may be that you called us from another number. However, you may have called an incorrect number which resulted in us not getting in touch with you as requested.
Natalie
Resolutions Team
NOT Impressed
I took out cover with you in May after many years with BG,I paid up front for the year,& booked my boiler service for 7 July 2021. & July came & went, no word, no communication, nothing. Got in touch via chat page,last Thusday, 29 July 2021,no one could tell me what was going on, but,they'd get back a.s.a.p. Nothing happened. Phoned Friday to express my concerns,I was told they'd be on it a.s.a.p. Once again, nothing.This morning, I phoned once again to be told my service was booked for next week,this was not good enough, so I've now cancelled my policy with you,& I awaiting a refund. This morning I've gone back to British Gas,they're not the best but, they'll turn up when requested. At this point I definitely wouldn't advise anyone to take a policy with you. I've given you one star on this review because I can't give you any less.And please note,we own the property & not tennents
August 2, 2021
Unprompted review
Reply from Better Home Cover
Hi
Thank you for sharing your review.
We're very sorry for the issues that you experienced regarding your boiler service.
We have investigated this issue and can confirm that this was an error made by our team in not getting in touch with your tenant in time. This is certainly not the service that we would expect our customers to receive and we have taken steps internally to ensure that this does not happen again.
I can confirm that the refund of amounts owed to you is being processed as a matter of urgency.
Natalie
Resolutions Team
Reply from Better Home Cover
Hi Janice
Thank you for sharing your review.
I have amended our records so that you will be able to receive your M&S voucher. You will receive an email from us within the next 24 hours confirming the terms and conditions.
If you ever have any queries regarding your policy, please don't hesitate to contact us!
Natalie
Happy Helpers Team
Excellent service easy to apply cover…boiler cover
Excellent service easy to apply cover on website
I rang up to provide bank details phone was answered immediately which is a rarity these dsysc
July 19, 2021
Reply from Better Home Cover
Hi Cyril
Thank you for sharing your review.
We're so pleased that you've received a 5* service from us!
Natalie
Happy Helpers Team
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Moved to Better Home Cover from BG…
Moved to Better Home Cover from BG HomeCare. Customer service great, with a personal touch, in winning my business so let’s hope it continues! Good price as well on my premiums.
July 18, 2021
Reply from Better Home Cover
Hi
Thank you for sharing your review.
It's great to hear about the experience you had with us when switching to Better Home Cover! We try really hard to ensure that, when our customers join the Better Home Cover family they do receive the personal care and attention they deserve.
We're so pleased to have you with us and please don't hesitate to get in touch in the future!
Natalie
Happy Helpers Team
Gareth was very good at his job in…
Gareth was very good at his job in selling me the policy . Patient and fast at answering my queries . Also the procedure to get the new policy was fast and efficient. I hope time will show me how good I was told .
July 14, 2021
Reply from Better Home Cover
Hi
Thank you for sharing your review.
We're really glad to hear you've received a 5* experience with us and have passed your lovely feedback to our colleague!
In the meantime, if you have any queries regarding your policy, please don't hesitate to get in touch, we'd be very happy to help!
Natalie
Happy Helpers Team
Thank you Better Home Cover
Thank you Better Home Cover! My parents who have had the Home cover are elderly, we have had 2 claims attended in the last 6 months with such a fast response. They are really happy with the home insurance.
July 12, 2021
Unprompted review
Reply from Better Home Cover
Hi
Thank you for sharing your review.
It's lovely to hear that we've been there for our customers when they've really needed us and that you've received a 5* service from us!
Natalie
Happy Helpers Team
Excellent efficient service
Had a boiler service and Gas safety booked in last week the engineer did a thorough check and I had the certificates sent to me the next day. The service is extremely efficient!
July 12, 2021
Unprompted review
Reply from Better Home Cover
Hi Fabi
Thank you for sharing your review.
It's great to hear that your annual boiler service was completed without fuss!
Natalie
Happy Helpers Team
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Highly recommend professional services
Highly recommend professional services, and helpful staff!
July 12, 2021
Unprompted review
Reply from Better Home Cover
Hi Ali
Thank you for sharing your review.
It's great to hear that you've had a 5* experience!
Natalie
Happy Helpers Team
I purchased this policy 4 months ago
I purchased this policy 4 months ago, the process was very well explained. My managing agents and tenants have the 24/7 emergency contact number which has put my mind at peace.
July 12, 2021
Unprompted review
Reply from Better Home Cover
Hi Mr Hassan
Thank you for sharing your review.
We're so pleased that you've received a 5*service from us!
Natalie
Happy Helpers Team
I have had this policy for a couple of
I have had this policy for a couple of
months now. Made a claim for my boiler which had broken down and this was resolved smoothly. The Engineer attended on the same day and had the issue resolved. Really glad i switched providers, staff are all very friendly and helpful
July 8, 2021
Unprompted review
Reply from Better Home Cover
Hi Amna
Thank you for sharing your review.
We're so pleased to hear that we were able to resolve things quickly for you in an emergency and that you've received a 5* service from us!
Natalie
Happy Helpers Team
Your representative was very courteous…
Your representative was very courteous , helpful He is an asset to any organisation
July 1, 2021
Reply from Better Home Cover
Hi Prabha
Thank you for sharing your review.
It's great to hear you've had such a lovely experience when you contacted our team and we really appreciate the 5* review!
Natalie
Happy Helpers Team
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To whom it may concern
Hi
I would like to cancel my policy BHC-02538 as I didn't get the help that I expected.
No boiler repair person turned up yesterday afternoon as promised and I had to cancel an important meeting .
I was told by the lady that took my first call that my boiler was at least 20 years old, the boiler repair person that I organized myself today, ( he was here within 3 hours ) said it was no more than 10 years old !!
Please refund the payment as soon as possible.
With Regards
Jan Morgan
July 1, 2021
Reply from Better Home Cover
Hi Jan
Thank you for sharing your review.
I have reviewed the communications that you have had with us and would like to advise as follows:
At the point of sale, you did not know the age of your boiler and our team were concerned that you boiler may be in excess of 15 years, which would invalidate any boiler cover that you purchased with us.
In order to provide clarity and to ensure that we did not mis-sell you a policy that would not cover you in the event of a claim, our team advised you, based on the information you provided, that this boiler may be in excess of 20 years, but directed you to the resources that would allow you to verify this yourself.
I have also been in touch with The Better Home Company who were looking to arrange a repair for your boiler outside of the normal policy cover as this was a pre-existing issue.
At no stage did any of our team advise that an engineer would be attending on that day. When we did then provide you with an appointment, you cancelled this and advised that you wanted to cancel your policy.
As requested, we have contacted our accounts department to ensure that you receive a refund of payments made to date.
Natalie
Resolutions Team
Brilliant service signing up to Better…
Brilliant service signing up to Better Home Cover
Dan was very helpful and took time to explain everything
Brilliant employee
June 28, 2021
Reply from Better Home Cover
Hi Deborah
Thank you for sharing your review.
We're so pleased to hear of the positive experience you received with us and have passed your lovely feedback to our team!
Natalie
Happy Helpers Team
Too early to say...
You're asking me to review an insurance policy I took out 10 minutes ago and haven't claimed on! Purchasing process was fine, but check in again at a more intelligent time please.
June 15, 2021
Reply from Better Home Cover
Hi Austin
Thank you for sharing your review.
At Better Home Cover, we think it is important to ask our customers for feedback at key touchpoints during your experience with us and we will certainly be in touch again to ensure that we're doing everything we can to ensure that you are happy with your Better Home Cover policy.
As we want to make sure that the purchase process is clear and easy for our customers, we will ask for feedback at this early stage. However, as with all other times that we contact you, this is completely voluntary and there is no requirement for you to provide this information.
In the meantime, if you have any queries about your Better Home Cover policy, please don't hesitate to contact us!
Natalie
Happy Helpers Team
Found on Google
Found on Google. Telephoned them and received an immediate and helpful reply.I am a new customer but hope for a long association
June 14, 2021
Reply from Better Home Cover
Hi Frank
Thank you for sharing your review.
We're so pleased to hear that you've had such a positive experience with us!
Natalie
Happy Helpers Team
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Straightforward!
June 9, 2021
Reply from Better Home Cover
Hi Kathryn
Thank you for sharing your review.
We're really pleased to hear you've had such a positive experience with us!
Natalie
Happy Helpers Team
I appreciate the price and the service…
I appreciate the price and the service I hope to recieve
June 8, 2021
Reply from Better Home Cover
Hi Michael
Thank you for sharing your review.
We're really pleased you've had a positive experience with us and if you have any queries going forward, please don't hesitate to get in touch!
Natalie
Happy Helpers Team
Reply from Better Home Cover
Hi Rosemary
Thank you for sharing your review.
We work hard to ensure that we give clear and honest advice to our customers, so it's great to hear of the 5* experience you received with us!
Natalie
Happy Helpers Team
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