Extremely bad customer service mo response bia email what so ever! My parcel has gone missing BH not responding and the courier FedEx is a JOKE! They've my parcel to god knows who and claimed the item... See more
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Awful customer service. Just like other reviews, they were quick to take my money but super slow to ship. I live only 2 hours away from their headquarters/warehouse and it took 2 weeks to receive my... See more
Placed an order on tuesday and realised i made a mistake. Contacted them straight away. No response. Sent another email. Still no response as of Sunday. Now I am stuck with receiving an order that I w... See more
I ordered 5 items and only recieved two. When I contacted customer service and sent them pictures of the packing slip and shipping label they said they could not refund my purchase because I did not s... See more
Company details
Information provided by various external sources
BH Cosmetics, BHCosmetics is the best place on the web for 120 eyeshadow palette, 88 eyeshadow palette, eye shadow cosmetics and professional make up palettes.
Contact info
United States
- bhcosmetics.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Good service.
I adore this brand!
I adore this brand! Great quality especially for the price
Loving the Product
I just recently ordered a week ago and my order arrived on my doorstep early this morning. I eagerly brought it inside the house and was pleasantly surprised with how neatly packaged and organized it was. I started sampling the make up right away and think I’ve finally found the cosmetics line I’ve been looking for.
Ordering straight from the Bh Cosmetics…
Ordering straight from the Bh Cosmetics is a joke. I recommend ordering any Bh Cosmetics items from Ulta. I ordered a few palettes and the shipment label was created on Nov 23 but the items didn't arrive to FedEx until 4 days later! It had my delivery date Dec 6 by end of day. With no warning or explanation as to why, my delivery date was changed on Dec 3 to Dec 11 by end of day instead of my original delivery date of Dec 6. Mind you, my package had arrived in my state & was only 2 hours away! My package has currently been sitting in a Fedex SmartPost location for 2 days & still has not departed from there. Still, it's only 2 hours away! Bh Cosmetics says on their website that shipping takes 2-8 days. The fact it took 4 days after the order was processed & shipment label was created before the parcels actually arrived at a FedEx location, it's been 13 days total. My new delivery date still isn't until the 11th! So unless you feel like waiting half a month or more for your item, don't order from Bh Cosmetics website. I've ordered from Morphe, Ulta & ColourPop with no issues & excellent shipping time! I would hate to order anything from them as a gift for a birthday or Christmas. You'd never receive it in time!!!
I ordered from this company 2 weeks ago…
I ordered from this company 2 weeks ago and immediately after placing the order realized that it would not ship to my location before I left the country. There was no other option for 1 day shipping on the website. Therefore I contacted the company to be told that the shopping address could be changed after the items were processed. after receiving the email that they were processed I contacted the company again only to be told that that information was incorrect and I would have to have the package returned for payment to be credited. Needless to say the hotel still accepted the package with no other way of having it shipped to me. Thanks BH... you rock- NOT. Never ordering AGAIN.
Bad customer service // where's my product????
I ordered November 15 with a message saying my order was confirmed and it was processing. a week later, i assumed it was out for delivery and maybe it hasn't sent the shipping updates so i emailed them. customer service wasn't helpful (also almost rude in the way it was phrased..) and felt more like a computer response than a representative or anything like that. it's been a few weeks now and it's not tracking properly. sad because i actually LOVE the palette.
Unacceptable customer service/response time
I ordered ItsMYRayeRaye palette Nov. 7. A week later I called to check on my status because I had yet to receive it. They told me it would take 2-3 weeks for delivery!!!! Seriously. Fine. I waited. Finally I received notification that it delivered Nov. 24 by FedEx and was left at my front door with no signature requested. Mind you, I was home all Sat. Someone stole it. Today, Mon Nov. 26 I call customer service and explained what happened.Told me it would take up to a week to file a claim with FedEx and THEN they would decide whether I'd receive a refund or re-shipment. At this point, I'm upset and explained that that was ridiculous and that they should have gave me the option to request for a signature required so that it wouldn't be left at my front door. I would have just picked it up from the office no problem. Then I asked to just get it shipped to my office and they wanted to charge me an ADDITIONAL five dollars which was insane. It had to be re-shipped to same address that it was stolen from. I requested to have a signature required and not have it left at my door. At this point, I have to wait about another 2 to 3 weeks for a friggin palette. I will NEVER order from BH cosmetics again.
Will place future orders
I will be placing future orders for BH Cosmetics products simply because they do key things right off the bat that indicate their dedication to excellence. The packaging, the transparency with shipping, and the pricing. I’m sold based on those things. Can’t wait to see what else they have in store.
Amazing Cosmetics Line
I love this line of cosmetics. I’ve tried just about every brand in existence, minus a few of the expensive ones. BH Cosmetics has always and probably always will be my go to Cosmetics line, due to their pricing, customer service, product quality, and transparency. It’s a combination of a lot of things!
Quality Makeup Solution
Easily some of the most unanimously beautiful cosmetics money can buy. In my honest opinion, BH Cosmetics is worlds beyond Kylie Cosmetics. The packaging, pricing, and quality of brushes + makeup far exceeds other brands.
BH Cosmetics always delivers quality
BH Cosmetics always delivers quality products that are packaged securely and efficiently. Moreover, I’ve always received the correct products. I find the products to be effective too! I find this makeup to fit my needs better than most other products on the marketplace. They definitely have my recommendation.
Back in May my daughter ordered the…
Back in May my daughter ordered the Take me back to Brazil pallet for me for Mother’s Day and is wa great, came on time all good. So the second week of July I ordered the Duo light hightlight pallet, it was 19.95 free shipping. Said it would take two business days. I ordered it on a Friday was expecting it by that Tuesday well no. I get a text message saying I would get it until Thursday July 24. When I did receive it, it was all broken up and crumbly. I took pictures and asked for a replacement. They said not to send it back and my replacement would ship in 3 or four business days. That was August 8th. The next week went by I didn’t hear anything from them. So I sent an email asking about my product, they replied with a tracking number saying it had shipped and should be on it’s way. I then received a text today August 16 saying that my product will not arrived until August 24th. This is such s shame
Happy with my purchase!!
Fast shipping, products arrived well wrapped and protected. I have ordered from them several times and have loved everything I've purchased.
Poor customer service
I ordered 5 items and only recieved two. When I contacted customer service and sent them pictures of the packing slip and shipping label they said they could not refund my purchase because I did not save the empty box. There was no apology either. When I started to complain they hanged up on me. Only after I went through Paypal did they suddenly backpedal and say, yes, of course they would refund the missing items as the shipping label clearly showed that not everything had been sent.
I love this website
Good price, good quality and fantastic service. I'm always ordering from them.
My go to cosmetics company
My go to cosmetics company. High quality, affordable, and cruelty free.
Fantastic company
Fantastic company, good prices and I always get swift delivery in the UK from their States based site. Wouldn't go anywhere else.
Overcharged double what I agreed to pay…
Overcharged double what I agreed to pay then refused to refund what was owed. $90 for cheap Chinese product is unacceptable. Don’t buy from them if you want to risk some unknown amount coming from your bank account.
BH Cosmetics I will remove once you refund me.
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