I called the booking office and had many questions - but Megan, the lady that answered the phone, was an angel in disguise and answered all of them - and gave even more advice - all of that very helpf... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The Web site had very good filters which enabled me to focus only on the properties that filled my criteria. The booking process was easy.
Company replied
Simple to book competitive prices. Cheapest price available for property wanted across all sites advertising
Company replied
All questions answered quickly. Friendly staff and very easy booking process. Thank you so much a pleasure to deal with and great customer service.
Company replied
Company details
Written by the company
Big houses, large holiday homes and group accommodation. Big cottages, little prices. Big Cottages is part of the Snaptrip family which also includes Last Minute Cottages, Dog Friendly Cottages and Snaptrip.
Contact info
Office LG.03, Cargo Works,1-2 Hatfields, SE1 9PG, London, United Kingdom
- 0203 637 0812
- support@big-cottages.com
- big-cottages.com
4.3
Excellent
593 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy enough to navigate site
Easy enough to navigate site, select a property, establish availability and price and make a booking.
September 4, 2024
Easy to book
Very easy to book online , its our family summer holiday so went smoothly
September 2, 2024
Simple and easy
August 18, 2024
quick and easy to book.
August 18, 2024
Very easy booking process for short…
Very easy booking process for short break in Abergavenny. Website easy to use and informative. Looking forward to my stay.
August 15, 2024
First time booked with this company and…
First time booked with this company and found booking process second to none.
July 30, 2024
Great choices
July 9, 2024
Easy website to navigate
Very difficult to give an honest review just making a booking so all I can say is it went smoothly. Its just a website no human contact but no problems to navigate.
June 12, 2024
Easy booking site.
June 9, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Big Cottages
Hello,
Thanks for taking the time to leave us a review.
I've emailed you now in regards to this to try and workout what has happened here. Please keep an eye out for our email.
Best wishes,
Sophie
Doesn't have its own listings
May 5, 2024
Reply from Big Cottages
Hi Frances,
Thanks for taking the time to leave a review!
I'm not too sure what you mean by this, so I have reached out via email for some further information - please keep an eye out for my email.
Many thanks,
Sophie
It was easy to navigate and see how…
It was easy to navigate and see how much the total cost was. I would have loved to have seen more pictures of the outside and view though.
May 4, 2024
Easy booking experience
Easy to use website, clear property details and booking method for online bookings. Prompt receipt of payment and property details once booked.
April 23, 2024
Very easy to manoeuvre the site and the…
Very easy to manoeuvre the site and the booking process
April 18, 2024
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