I called the booking office and had many questions - but Megan, the lady that answered the phone, was an angel in disguise and answered all of them - and gave even more advice - all of that very helpf... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Web site had very good filters which enabled me to focus only on the properties that filled my criteria. The booking process was easy.
Company replied
Simple to book competitive prices. Cheapest price available for property wanted across all sites advertising
Company replied
All questions answered quickly. Friendly staff and very easy booking process. Thank you so much a pleasure to deal with and great customer service.
Company replied
Company details
Written by the company
Big houses, large holiday homes and group accommodation. Big cottages, little prices. Big Cottages is part of the Snaptrip family which also includes Last Minute Cottages, Dog Friendly Cottages and Snaptrip.
Contact info
Office LG.03, Cargo Works,1-2 Hatfields, SE1 9PG, London, United Kingdom
- 0203 637 0812
- support@big-cottages.com
- big-cottages.com
4.3
Excellent
592 reviews
Asks customers to review
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Simple booking process
March 3, 2025
All very clear and easy to book
February 17, 2025
Easy to find what we needed
It was easy to find a list of cottages that were suitable with the cost for the location, date and length of stay clearly listed before even looking into the details of the properties.
This ensured that we could be selective without wasting too much time.
The details listed within the property page are very good with much information regarding the area and amenities.
Being a large group we needed to ensure that it met all of our needs, and the description certainly helped.
This is the second time that I have used this in the last 12 months for a family get together and will continue to use it.
February 16, 2025
The site is easy to use and it allows…
The site is easy to use and it allows you to add all your favorites which you can't always do
January 28, 2025
Quick and simple
Quick and simple, will review cottage after stay, but it looks amazing, so private and secluded just what I need
January 27, 2025
Great Site
Nice site easy to
Navigate good descriptions of accommodation and great photos
January 23, 2025
the Macleod family
the cottage looks brilliant we carnt wait to get together all my family 👍
January 21, 2025
Good selection of properties for large…
Good selection of properties for large families and good range of prices.
January 9, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very high deposit
While the booking process itself was straightforward and an agent was available on the phone, the deposit required was far too high at 30% of the total holiday cost. To quote the Competition and Markets Authority: ‘Terms and conditions that don’t follow this approach – for example, where the business keeps a large upfront deposit which bears no relation to its losses – are likely to be unfair. As a general rule, deposits should only be a small percentage of the total cost.’
Beware of Big Cottages - they try to enforce unfair terms and conditions.
December 27, 2024
Reply from Big Cottages
Hello David,
Thank you for sharing your feedback.
Firstly I'm sorry to hear that you felt the deposit was too high on the booking you made.
However please be aware that the deposits you view on our Big Cottages website is managed via a property manager and we have no control over these prices.
Furthermore we do not hold any funds as your payment and contract lies directly with your appointed manager.
Deposits can fluctuate on our website, although I can ensure you that we do have properties that offer lower deposits. I have sent you an email explaining this in-depth and would appreciate If you could respond.
If in the meantime you have any further questions, then please do not hesitate to contact our team on 0203 637 0812.
Warm regards,
Katie
Website easy to use and fast
Website easy to use. a straightforward booking experience
November 20, 2024
No mention of a security deposit on the…
No mention of a security deposit on the website page for the property but conformation email says I have agreed £600 credit card security.
October 6, 2024
Reply from Big Cottages
Hello Sophie,
I'm sorry to hear that you have had a negative experience.
Many properties will charge a damage deposit, although as this is charged by the owners directly, instead of the property agents, we don't have access to this information.
Apologies for any inconvenience or confusion caused. Please do reach out to us if you have any further questions at all. Our email is: support@big-cottages.com
Best wishes,
Sophie
Easy to use gives loads of information…
Easy to use gives loads of information about the property
September 26, 2024
Easy to view information and to make…
Easy to view information and to make the booking.
September 22, 2024
Reservation date issue
Unable to tell it was booked on 8th Nov, had to play with dates to determine if available longer.
September 20, 2024
payment
For some reason I could not enter my bank details on my laptop, only my ancient mini mac.
September 6, 2024
Easy enough to navigate site
Easy enough to navigate site, select a property, establish availability and price and make a booking.
September 4, 2024
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