Bigfoodie Reviews 

598
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Delivery has usually been fine, happy to have an alternative to The Big Company tbh. Whether the poor overstretched restaurant staff and their own delivery drivers (in the case of my regular place at... See more

Company replied

Rated 2 out of 5 stars

3 1/2 hour wait. I know it’s NYE but the timer given when ordering online showed 55mins. I was expecting a delay but when I saw this assumed it was accurate. No compensation given or anything ment... See more

Company replied

Rated 4 out of 5 stars

Hi. Apologies to Shanghai star Donnington for my hangry chase up call ,,,,,, food when it arrived was amazingly delicious. Highly recommended. But 2.5 hour wait for delivery 1.5 miles down the roa... See more

Company replied

Rated 5 out of 5 stars

Absolutely without doubt the best takeaway I've had for years....huge accolade but true!!!! I'm just glad I ordered loads so I've got some for tomorrow....really lush food and Sandy on the phone was... See more

Company replied

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3.5

Average

TrustScore 3.5 out of 5

598 reviews

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No recent history of asking for reviews

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3.5

All reviews

(598)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Better choice of restaurants and…

Better choice of restaurants and definitely better priced than uber with there discounts, thank you Big foodie.

January 16, 2022
Unprompted review
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Reply from Bigfoodie

Hey Rich, thanks so much for the 5* review. Its great to hear that you are making great use of our platform!

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Rated 1 out of 5 stars

restaurant says no order received

restaurant says no order received and they don't use this website yet they have a whole profile on it. now i have to make a chargeback claim. shambles

January 15, 2022
Unprompted review
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Reply from Bigfoodie

Hi Mark, we're sorry to hear this. If your query is still unresolved please email us to hello@bigfoodie.co.uk and one of our agents will assist you.

Rated 5 out of 5 stars

Just amazing!!

Just amazing. Food was burn your tongue hot in a good way. Tasty and very fast delivery. The variety of dishes is incredible 10/10. Thank you to everyone who works there

January 13, 2022
Unprompted review
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Reply from Bigfoodie

Good Morning Kimberley, thanks so much for the great review. It's great to hear such positive feedback!

Rated 5 out of 5 stars

Lush food

Hi, I have lived in spalding for 13 years and for some reason this is the 1st time I have ordered from here, the moment I took hold of my order I was impressed as it was still piping hot.
Things only got better from there, the food was absolutely delicious, nice and hot and very generous portion sizes.
I would highly recommend this establishment to anyone wanting a Chinese takeaway

January 10, 2022
Unprompted review
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Reply from Bigfoodie

Good Afternoon Julie. Thanks so much for the 5* review, it's great to hear that you are enjoying the use of our platform and that our partnered restaurants are providing a great service. Have a nice day :)

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Rated 5 out of 5 stars

Absolutely without doubt the best…

Absolutely without doubt the best takeaway I've had for years....huge accolade but true!!!!
I'm just glad I ordered loads so I've got some for tomorrow....really lush food and Sandy on the phone was the happiest sounding person I've ever spokd to...so great to speak to someone who's obviously busy taking orders but in no rush at all within the conversation...top quality food and service

January 8, 2022
Unprompted review
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Reply from Bigfoodie

Good Afternoon, thanks so much for the 5* review. It's always lovely to hear that our users are satisfied and that our restaurants are providing a great service!

Rated 1 out of 5 stars

If I could give no star to right this…

If I could give no star to wright this review I would jade kitchen is awful we ordered the food was reheated from last night and chips was black never in my life have I seen food so disgusting I also tried to get in touch for a refund bigfoodie what nothing to do with it and tell u to ring takeaway who fob u off saying that big foodie have to ring them so they both pass the buck only thing takeaway said I can give u 1/2 price meal next time which I won’t get as I will never use again

January 8, 2022
Unprompted review
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Reply from Bigfoodie

Hi Tracey, we're sorry to hear that your order was unsatisfactory, for all food related queries we always encourage our customers raise this with the restaurant directly within 48 hours of the order being placed for them to best resolve this. If you still require any assistance please send us an email to hello@bigfoodie.co.uk

Rated 5 out of 5 stars

Golden Bowl is the best Chinese…

Golden Bowl is the best Chinese takeaway ever ! I will not order from anywhere else ! I have to order extra salt and chilli chicken wings, because we fight over them haha. Thanks Golden Bowl! Tracy x

January 8, 2022
Unprompted review
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Reply from Bigfoodie

Good Afternoon, thanks so much for the great review!

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Rated 1 out of 5 stars

The food was cold when it arrived

The food was cold when it arrived, and one of the dishes was half empty. When I contacted Bigfoodie, all I got was rubbish from their chatbots. No customer service whatsoever!!

January 5, 2022
Unprompted review
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Reply from Bigfoodie

Good Afternoon Mark, we're sorry to hear this. If your query is still unresolved please send us an email to hello@bigfoodie.co.uk

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Rated 1 out of 5 stars

Bad customer service 👎

January 1, 2022
Unprompted review
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Reply from Bigfoodie

Good Afternoon Julie, we're sorry to hear this, if your concerns have not yet been addressed please send us an email to hello@bigfoodie.co.uk

Rated 2 out of 5 stars

3 1/2 hour wait.

3 1/2 hour wait.
I know it’s NYE but the timer given when ordering online showed 55mins. I was expecting a delay but when I saw this assumed it was accurate.
No compensation given or anything mentioned or apolgies. Except from the delivery driver (who’s fault it isn’t).
I recommend providing correct wait times in future. However usually always really good delivery.

December 31, 2021
Unprompted review
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Reply from Bigfoodie

Good Evening, thanks so much for this feedback we will pass this to the relevant team. If you require any assistance please email hello@bigfoodie.co.uk and one of our agents will help you.

Rated 1 out of 5 stars

Ordered food at 6.35pm it’s now 22.39…

Ordered food at 6.35pm it’s now 22.39 no food! Tried to talk with bigfoodie no response!! Tried restaurant no one answering phone no refund!!! Could not cancel order said to ring restaurant but as not answering that couldn’t be done!! Absolutely disgusting ruined New Year’s Eve !!!

December 31, 2021
Unprompted review
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Reply from Bigfoodie

Good Afternoon, thanks so much for this feedback we will pass this to the relevant team. If you require any assistance please email hello@bigfoodie.co.uk and one of our agents will help you.

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Rated 1 out of 5 stars

Restaurant very slow and Big Foodie no…

Restaurant very slow and Big Foodie no help despite taking commission on my order. You should take some responsibility for the restaurants you advertise.

December 31, 2021
Unprompted review
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Reply from Bigfoodie

Hey David, thanks so much for this feedback we will pass this to the relevant team. If you require any assistance please email hello@bigfoodie.co.uk and one of our agents will help you.

Rated 1 out of 5 stars

Placed the order nearly 2 hours later…

Placed the order nearly 2 hours later still had not arrived and when I wanted to cancel the order they said they had to wait for food to be returned absolutely disgusting the guy who answered phone was rude worst service I’ve ever had

December 31, 2021
Unprompted review
Bigfoodie logo

Reply from Bigfoodie

Hey Mark, thanks so much for this feedback we will pass this to the relevant team. If you require any assistance please email hello@bigfoodie.co.uk and one of our agents will help you.

Rated 5 out of 5 stars

Food was spot on time

Food was spot on time, piping hot and fresh. Proper food made in store, best Chinese in Hertford.

December 31, 2021
Unprompted review
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Reply from Bigfoodie

Hey Pippa, thanks so much for the amazing review.

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