Bigfoodie Reviews 

598
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Delivery has usually been fine, happy to have an alternative to The Big Company tbh. Whether the poor overstretched restaurant staff and their own delivery drivers (in the case of my regular place at... See more

Company replied

Rated 2 out of 5 stars

3 1/2 hour wait. I know it’s NYE but the timer given when ordering online showed 55mins. I was expecting a delay but when I saw this assumed it was accurate. No compensation given or anything ment... See more

Company replied

Rated 4 out of 5 stars

Hi. Apologies to Shanghai star Donnington for my hangry chase up call ,,,,,, food when it arrived was amazingly delicious. Highly recommended. But 2.5 hour wait for delivery 1.5 miles down the roa... See more

Company replied

Rated 5 out of 5 stars

Absolutely without doubt the best takeaway I've had for years....huge accolade but true!!!! I'm just glad I ordered loads so I've got some for tomorrow....really lush food and Sandy on the phone was... See more

Company replied

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3.5

Average

TrustScore 3.5 out of 5

598 reviews

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3.5

All reviews

(598)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was one of the best meals we have…

This was one of the best meals we have had from you. My husband had problems eating his meals but to see him eat this meal wow he really loved it and he ate it all. Thank you

March 14, 2022
Unprompted review
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Reply from Bigfoodie

Hi Tina, thanks so much for the great review! We're glad to hear that you are enjoying one of our partnered restaurants! :)

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Rated 2 out of 5 stars

Food was as good as normal but…

Food was as good as normal but apparently they don’t bring your food to your door!! I live in flats and have 2 young children he phoned me and said my food is outside explained j can’t come out as I have 2 young children and he sighed at me on the phone, so I asked my neighbour to run and collect it for me and he said how we don’t deliver to doors sure it’s called delivery for a reason really not happy with them!!

March 13, 2022
Unprompted review
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Reply from Bigfoodie

Hi Samantha, we're keen to speak with you regarding this, please send us an email to hello@bigfoodie.co.uk with your order details and a brief overview of what happened and one of our agents will be happy to assist you. Thanks :)

Rated 1 out of 5 stars

You on your own if you use this site.

This site does not protect the user. It is dishonest to the letter. Every time I place an order there is issues and no way to address it. My latest order was supposed to be 40 minutes. Placed the order and now 100 minutes have gone and the Passage to India phone has bee off the hook for 30 minutes

March 12, 2022
Unprompted review
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Reply from Bigfoodie

Hi Troy, we're sorry to hear about this. If you wish to discuss your concerns further please send us an email to hello@foodhub.com and one of our agents will be happy to speak with you.

Rated 3 out of 5 stars

Disappointed tonight

We always have a great experience and never any issues. Tonight we were very disappointed, the delivery was 1hr 40mins and the food was luke warm/cold and had to be re-heated. The food tasted delicious, as it always does so there was no complaints with that.
The delivery time and temperature is the only reason we gave 3 ⭐️

March 5, 2022
Unprompted review
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Reply from Bigfoodie

Hi, we're sorry for the delay in your order arriving but happy you enjoyed the taste of the food provided. Thanks for the review :) if you wish to discuss this further please DM us on one of our social media platforms.

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Rated 5 out of 5 stars

Brilliant

Brilliant! Very quick with the order. Food is great!

March 5, 2022
Unprompted review
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Reply from Bigfoodie

Hi Angela, thanks so much for the great review and your continued custom! :)

Rated 5 out of 5 stars

Fantastic food everytime

Fantastic food everytime! Fast delivery too

March 5, 2022
Unprompted review
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Reply from Bigfoodie

Hi, thanks so much for the great review and your continued custom! :)

Rated 1 out of 5 stars

I would appreciate a refund

The food awful,

I paid £18+ for the beef to be extremely chewy, the meat I had in cantonease sauce was absolutely disgusting.
The only decent thing was the curry sauce but the rest of the food was awful

February 28, 2022
Unprompted review
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Reply from Bigfoodie

Hi Olivia, w're sorry to hear that your order was unsatisfactory. If you haven't already, please contact the restaurant direct so that they can best resolve this for you. Thanks :)

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Rated 5 out of 5 stars

Bloody marvellous!

Bloody marvellous! No messing, you know what you're getting, more choice of food & supplying takeaways - when all else fails and I'm starving - Bigfoodie saves the day!

February 24, 2022
Unprompted review
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Reply from Bigfoodie

Hi John, thanks so much for the 5* review! :)

Rated 1 out of 5 stars

According to the web site my food had…

According to the web site my food had been delivered. As per instructions rang restaurant and was told its on its way but not delivered. 10 minutes later it arrived. Sort out your web site Foodie.

February 24, 2022
Unprompted review
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Reply from Bigfoodie

Hi Neil, we're keen to speak with you regarding this. Could you please send us an email to hello@bigfoodie.co.uk and one of our experts will assist you! :)

Rated 5 out of 5 stars

I have been a customer of The Knight of…

I have been a customer of The Knight of Bengal since it opened *AHEM* years ago. It has consistantly been the best Take Away in Caldicot, and when I have had the opportunity, a great restaurant experience. It is a little more expensive than the others, but well worth it. My last take away did not dissapoint and was delicious. I will definitely be ordering again.

February 21, 2022
Unprompted review
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Reply from Bigfoodie

Hi Cenydd, Thanks so much for the lovely 5* review. We're glad you're enjoying one of our partnered restaurants. Have a great day.

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Rated 4 out of 5 stars

Shanghai Donnington Telford

Hi. Apologies to Shanghai star Donnington for my hangry chase up call ,,,,,, food when it arrived was amazingly delicious. Highly recommended. But 2.5 hour wait for delivery 1.5 miles down the road is too much. Would be a definite 5 rating if speedier service

February 19, 2022
Unprompted review
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Reply from Bigfoodie

Hi Teresa, we're sorry for the delay in your order arriving but we're super happy you enjoyed the food provided. Thanks for the review :)

Rated 1 out of 5 stars

Long wait

Ordered food online at 18.47 but food didn't arrive until 21.00 & that after I rang them twice first time at 20.15ish told it would be 10-15mins but still hadn't had it so rang again at 20.55 told food was on the way.arrivied just after.i have never had to wait 2hours for a order to be delivered.then food was OK.

February 19, 2022
Unprompted review
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Reply from Bigfoodie

Hi Valerie, we're sorry to hear that you have had an unpleasant experience. If you haven't already please contact the restaurant direct for them to best resolve this for you. If you require our assistance please send us an email to hello@bigfoodie.co.uk and one of our experts will assist you.

Rated 1 out of 5 stars

Cold, uncooked

Cold, raw, horrible food. 1hr 40mins for delivery.
Half price next time we order, safe to say we won't.

February 19, 2022
Unprompted review
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Reply from Bigfoodie

Hi Heidi, we're sorry to hear that you have had an unpleasant experience. If you haven't already head to the restaurants website and leave a review to help prevent any further occurrences. If you require our assistance please send us an email to hello@bigfoodie.co.uk and one of our experts will assist you.

Rated 2 out of 5 stars

Food ok but a hour and a half delivery…

Food ok but a hour and a half delivery time was ridiculous!

February 19, 2022
Unprompted review
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Reply from Bigfoodie

Hi we're sorry to hear that your order was running late if you haven't already head to the restaurant website and leave a review to help prevent any further occurrences. If you require our assistance please send us an email to hello@bigfoodie.co.uk and one of our experts will assist you.

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Rated 3 out of 5 stars

Disappointed!

Previous experience of this service was great, but tonight has been very poor! Firstly when I phoned 20 minutes after my delivery was due, went through to an answer machine, on second occasion of trying, got through, passed to someone who eventually told me the order was ready and would be with me soon. This was 5-10 minutes later. A little peeved because has pre-ordered this in the afternoon online.

February 19, 2022
Unprompted review
Bigfoodie logo

Reply from Bigfoodie

Hi, we're sorry to hear that your order was running late if you haven't already head to the restaurant website and leave a review to help prevent any further occurrences. If you require our assistance please send us an email to hello@bigfoodie.co.uk and one of our experts will assist you.

Rated 5 out of 5 stars

So So So Good

So ive been ordering here a lot and im really really impressed with everything, everything from the curries to the sides are always perfect! i always get freebies which is really nice of them. (thank you) i cant rate this highly enough. 5 stars!

February 17, 2022
Unprompted review
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Reply from Bigfoodie

Hi Matt, thanks so much for the 5* review! We're so glad to hear our partnered restaurant is providing you with an excellent service!

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