Bigmoto Reviews 

Visited on Monday, our sales person Claire was amazing, extremely knowledgeable about the bike that we were interested in purchasing, there was no pressure, Claire answered all our questions and advised us of additional options to us, smooth transaction would highly recommend

I found sell my motorcycle a very smooth operation achieving a fair price and friendly people to deal with

The information required was easy to understand and the price offered was fair, the time for the whole process was quick, the pickup driver’s inspection was efficient and the price was honoured. All excellent.

Appalling follow up once initial offer accepted then when the guy turned up to collect after being chased twice he conjured up a non existent issue and said bike no longer wanted

Comms is ridiculous supposed to be rang back i just give up i do t no if the bike will turn up quick to take deposit now just not interested. Had enough of this buying something you should be excited about. Its taken all the fun and im just annoyed now.

Louise Duffy couldnt have helped any more. Great service and helpful with my enquiry. Great selection of bikes for sale too.

Having had an injury I needed to sell my bike. Bigmoto came to my aid and efficiently " moved in on" for me.

The bike was just over a year old but in showroom condition ( just 134 miles covered). I got the top trade price on this occaion

Avoid this AI managed joke of a company.
They add extra charges.
Customer service is just AI bots.
They ignore requests.
2 months on and I am still trying to cancel information from them. So relieved I didnt go ahead with the sale.
They will take your money quickly but then not give any support at all.

Very poor!
Arranged a PX with this company for my immaculate 890 smt with there x-adv 750

Firstly I spoke with Clare who proceeded to tell me there is a 100 “off the showroom floor fee” this didn’t sit right with me as surly I should be also charging them for my bike as this was a PX…anyway she then went on to say “you don’t have it” in that context was this a question or a statement? I’m not sure either

Nevertheless I proceed to pay the charge and get the wheels in motion..it took several days for the bike to come they use S.O.S who I cannot fault. Once the bike came I took a long look at it and decided it’s not for me broken hand guards extras fitted by quite clearly a cave man and problems with the number plate where the previous owner had a private plate and couldn’t make his mind up wether he wanted to keep it himself or not…the issue? Insurance don’t recognise the private plate on the v5 and I don’t have the original plate on my v5 so I either can’t insure the bike or I can’t tax the bike both illegal and both down to big motos poor communication efforts with me, themselves and previous customers clearly.

So I phone up to tell them it’s not for me please come and get it..keep my bike and just pay me. Cool no problem right? Wrong, I’ve waited over a week to have the bike collected (collected 7am this morning) I’ve called over 8hours later to ask how long it’ll be to have my money back as I’m trying to make a deal with another company and another bike and the bloke says. The bike isn’t back at our Great Yarmouth store..fine sos are busy but it’ll then take 48 hours for an inspection another 24 hours for the refund and depending on bank another 48 hours for my refund to actually appear.

So bigmoto you rush and push the first stages to get what you want your staff clearly have no respect for your business then when a deal is wanted to be undone you put on the slow burners bearing in mind every phone call is short and bitter and your staff don’t actually want to know or help with any questions or issues.

I had better service from SBF a few years ago and look how they ended up. So disappointing

Very professional they examined my motorcycle in detail and paid promptly prior to the bike being transported which they arranged.
Highly recommended!

Don’t waste your time say they buy bikes take all my details photos etc then tell you they are overstocked if your overstocked stop advertising about buying bikes just advertise about selling bikes simple really

Contacted Big Moto regarding buying my first big bike. Was contacted by the cheerful character John Ford who was so helpful along the way. Replied quickly and was happy to answer any questions I had. Would buy from big moto again when the time comes.

Bit of a waste of my time they send you an offer then ask when would you like it to be picked up so waste my time inputting all my details to them be told we don’t want it if this is the case why bother making an offer still their loss for this lovely example of a motor bike

Spoke to Tom a very friendly and helpful guy answered all my questions and looked at all the stuff I asked. I would highly recommend speaking to these guys if your interested in getting a new bike.

The whole experience was so easy a lovely guy came to inspect my bike phoned me details back to the Office my payment was in my bank within minutes and that for me was one reason I didn’t advise privately , didn’t need any of the ducking and diving, big thank you to Big Moto I wouldn’t hesitate to recommend you to anyone

Brilliant experience. Very smooth process. Thanks guys !

What a great company, they kept me informed about my purchasing my motorbike and the whole process was like clockwork, everything was so efficient even down to the phone conversation was pleasant, keep up the great work bigmoto

Clearly not interested in selling bikes and will end up the same as Superbike factory, tried to call 12 times in past 24hrs and nobody ever picks up the phone.

Clearly a poor start and if not interested in picking up a phone in sales god only knows what the after service would be like if any issues.

Just to let you know Great Yarmouth you have just lost a sale

Can't really fault the Big Moto team. The whole process was efficient. I was kept informed along the way. The team was polite and professional.
They made me an offer which was acceptable, paid out with 10 minutes of the final agreement, paperwork sorted and job done.

I call into the Macclesfield branch quite often as its local to me. Generally just to browse. Never had any pushy sales tactics. Polite welcome and asked to let them know if you want any assistance.
I finally bit the bullet and bought a bike.
Good pricing and fees are apparent if you read the details.
Was informed of a possible 10 day wait as its a busy time of year.
Pre MOT inspection revealed a couple of consumables needed sorting. This was done without fuss and using quality branded parts.
Bike was ready in 7 days.
Handover was fuss free.
Excellent service from Bigmoto, thank you👍