Great service, they picked the bike up and dropped it off at days convenient to me. They notify you of any works/new parts required or recommended and share an invoice allowing you to accept or declin... See more
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Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything fo... See more
Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collect... See more
Needed a wheel truing. All done very quickly and very inexpensive as well. Was recommended Bike Hero and I would most definitely recommend them as well. Friendly and welcoming service.
Company details
Written by the company
Welcome to Bike Hero, your local team of bicycle mechanics ready to repair and service your bike so you can keep pedalling. We collect and deliver at your convenience.
Contact info
Unit 2 Ashley Business Centre, Hanworth Lane, Chertsey, KT16 9GF, London, United Kingdom
- 01932481177
- enquiries@bike-hero.co.uk
- bike-hero.co.uk
4.8
Excellent
561 reviews
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Good end result however took awhile
I really like the friendly and professional pick up as well as the quality of work on my bike.
Areas for improvement are definitely communication. My bike was gone for 2 weeks and on the Friday at 15min before they closed I recieved an email saying it could be on the delivery for the next day.
I paid for everything at 05:30am on Saturday or there abouts but was not able to book a delivery slot on the day. I was working night shift and that's when I got home. So delivery was then only 4 days later on the Wednesday.
I was happy to be able to use a discount code on the service price but the whole bill was still alot more than I expected at over £308.
I think going forward i would like to see a timeline or have regular contact when waiting for parts, having it installed and getting that delivery booked in ASAP as it was not convenient for me to be without my bike for so long.
I would also like the parts recommended to be broken down into crucial, good to replace or optional. I need to know what must be replaced vs replacing everything as upsells. My chain for example was replaced this year and now I've paid to replace it again...
The bike looks good and will take it out tomorrow to see how it rides and if all the clicking noises are gone.
June 4, 2025
Unprompted review
Reply from Bike Hero
Hi Andy, thanks for your feedback and apologies it took longer than anticipated to get your bike back to you. We were waiting for a specific part to arrive to complete the work.
We are adding in further delivery slots each week to avoid the gap you experienced in being able to book return.
In terms of braking down the quote, we do ask our mechanics to add notes against each item so the reason for replacement and level of wear is clear - we will will re-iterate this point.
We hope to get another chance to give you a 5-star experience next time round. Team Bike Hero
Great E-MTB service
Great E-MTB service, bike was picked up and dropped off with great communication. I've yet to ride it since it was serviced but i'm hopeful/confident I won't find any issues.
May 26, 2025
Amazing work by the team…very happy…
Amazing work by the team…very happy with the communication and bike riding great…top service centre!
May 26, 2025
Really efficient use of technology so I…
Really efficient use of technology so I was kept up to date all the time with my bike repair. The service/ repair to my bike is of a very high quality. I am very pleased with Bike Hero and would recommend them to anyone.
May 14, 2025
Bike given new lease of life
Very sad 21 year old bike returned to its former glory. Communication was great via the app re cost/parts/the fact I’d annoyingly left two locks attached, and bike was picked up and dropped off at the agreed days and times.
May 14, 2025
I paid £30 for a clean
I paid £30 for a clean , I would be shocked if the cameras in there show that they did anything to the bike other than wrap a invoice around it
May 14, 2025
Reply from Bike Hero
Hi Adam - we're sorry you are not happy with the work we did - but rest assured your bike received a thorough clean and lube. We have been trying to get in contact with you so we can put right areas you feel we fell short, but have been unable to reach you. Please do get in contact. Many thanks, Team Bike Hero
Great service
Simple process bike was in quite a state it is now restored and great to use again
May 14, 2025
Great service as always!
Great service as always!
Very good communication and service completed quickly and to high standard as always!
May 14, 2025
Bike hero was very helpful regarding my…
Bike hero was very helpful regarding my daughters bike , they arrived when said and repaired my daughters bike with in a few days , I would recommend them
May 14, 2025
Great service amazing company
The guys at bike hero are amazing I can't recommend them enough!! I haven't been the easiest of customers but they have been patient fair and went above and beyond for me.
April 24, 2025
Unprompted review
Easy to use
excellent & timely pick up and delivery, easy to deal with, full service and bike came back like new. highly recommended.
April 9, 2025
Collected My Electric Bike from my home…
Collected My Electric Bike from my home & carried out extensive repairs and full service in double quick time & then returned the Bike back to my home. I thought I was in for a new Bike costing several thousand pounds but was only charged £354.
True HERO'S!!
John Beedle
March 17, 2025
The service cost was more than I…
The service cost was more than I anticipated but this was due to the large number of parts required.
Now done the bike rides like a dream. At least 1.5 mph faster for the same effort.
March 20, 2025
Great service kept me well informed of…
Great service kept me well informed of any works needed bike rides like new
April 4, 2025
great service and value
great service and value, prompt pick up and re-delivery, good comms
April 4, 2025
God communication and very convenient…
God communication and very convenient to get the bike picked up and delivered back.
March 13, 2025
They went above and beyond and even…
They went above and beyond and even changed parts that I didn’t even consider and now the bike is greater than ever!
March 13, 2025
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