Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything fo... See more
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Fantastic place. Fixed my bike again great job. I had my bike repaired 3 weeks again in the isle of wight. It was never the same. The chain & rear cassette broke.. They repaired it.. Then the chain &... See more
Needed a wheel truing. All done very quickly and very inexpensive as well. Was recommended Bike Hero and I would most definitely recommend them as well. Friendly and welcoming service.
Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collect... See more
Company details
Written by the company
Welcome to Bike Hero, your local team of bicycle mechanics ready to repair and service your bike so you can keep pedalling. We collect and deliver at your convenience.
Contact info
Unit 2 Ashley Business Centre, Hanworth Lane, Chertsey, KT16 9GF, London, United Kingdom
- 01932481177
- enquiries@bike-hero.co.uk
- bike-hero.co.uk
4.8
Excellent
559 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I booked my bike in but received a…
I booked my bike in but received a ridicules quote that was more than the bike is worth. I had to pay to deliver it back to me. A £119 service turned into close to £400.
April 28, 2026
Reply from Bike Hero
Hi Arie, thanks for your review and sorry you feel your experience was one-star. We provide every customer with a full quote to approve before starting any work. We can only assess the condition of each bike presented to us and use specific tools and measurements to determine the wear level of parts and whether they need replacing. We are always 100% honest in the quotes we provide and are just sorry this didn't match with your expectations on this occasion.
All the best,
Team Bike Hero
Quick and prompt service and when…
Quick and prompt service and when delayed due to very heavy work load I was kept informed of what was going on with my bike
April 28, 2026
A good fix on my road bike at a decent…
A good fix on my road bike at a decent price. There's a bit of a premium for doorstep pick up and delivery but that's to be expected and is worth it for the convenience.
Also helpfully flexible on drop off timing. I'll use them again.
April 28, 2026
Two bikes repaired and serviced
Two bikes repaired and serviced. Needed them back quickly so they put on an additional delivery. Communicated frequently throughout the process
April 28, 2026
Very efficient friendly and very…
Very efficient friendly and very helpful And they did a brilliant job on my bike
March 30, 2026
You were very affectionate and brought…
You were very affectionate and brought my bike back to me,as if it was new.
March 30, 2026
They where great pick bike up then…
They where great pick bike up then phone me with updates bike was no good told me straight away
March 25, 2026
Nice people
Nice people, worked on my bike really fast, even though I had no appointment or booking. just walked in and was served really nicely. Thank you.
March 23, 2026
Top class service
Very thorough service, work finished to a high standard, great communication and the pick up/ delivery service was an ease
March 25, 2026
Great support and efficient service
March 25, 2026
good work and good attention
March 9, 2026
Bike well serviced
Bike well serviced; definitely running better
Would be good to be able to request a narrower time window for collection
February 27, 2026
Excellent 5 star service thank you
Excellent 5 star service thank you
February 11, 2026
Unprompted review
I suspected the service would be more…
I suspected the service would be more than I expected as I cycle my bike everyday and with the recent endless wet weather, it was not in the best condition. Booking my bike in is always easy. Responses I get are prompt and very sympathetic to the fact that it was going to cost more than anticipated but necessary. Bike was delivered back with a smile! Riding it the next day was like being on a new but familiar bike. It has been a dream to commute to and from work since that service!
February 27, 2026
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