Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything fo... See more
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Fantastic place. Fixed my bike again great job. I had my bike repaired 3 weeks again in the isle of wight. It was never the same. The chain & rear cassette broke.. They repaired it.. Then the chain &... See more
Needed a wheel truing. All done very quickly and very inexpensive as well. Was recommended Bike Hero and I would most definitely recommend them as well. Friendly and welcoming service.
Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collect... See more
Company details
Written by the company
Welcome to Bike Hero, your local team of bicycle mechanics ready to repair and service your bike so you can keep pedalling. We collect and deliver at your convenience.
Contact info
Unit 2 Ashley Business Centre, Hanworth Lane, Chertsey, KT16 9GF, London, United Kingdom
- 01932481177
- enquiries@bike-hero.co.uk
- bike-hero.co.uk
4.8
Excellent
559 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Friendly and helpful service delivered…
Friendly and helpful service delivered as described
February 27, 2026
Great Service
February 27, 2026
Unfortunately the left crank wasn't…
Unfortunately the left crank wasn't tightened properly at the initial service meaning it came loose- luckily managed to get it back on in the right position and limp to work. When reported the service was very quick and I've now got the bike back (with a new crank) so all is well
February 27, 2026
Reply from Bike Hero
Hi George, thanks for your feedback, always appreciated. Apologies again that this slipped through our quality control and glad we could get your sorted and back on the road ASAP.
Team Bike Hero
Excellent service from bike hero
Excellent service from bike hero. My bike is running like new
February 17, 2026
Made good a 2nd hand bicycle and im so…
Made good a 2nd hand bicycle and im so happy with the results, been out on my bicycle alot more now
February 17, 2026
Good service .pick up and drop off is…
Good service .pick up and drop off is very handy. Bike looked like new when returned and feels much better to ride.
The only issued i had were that communication for pick up and drop off were not so good. I did not know the bike had been picked up of dropped off until i got home .
January 29, 2026
Reply from Bike Hero
Hi Roger, thank you for your feedback and great to hear you are happy with your bike.
We do text an hour time slot on the morning of every collection and delivery - but we are always looking to improve so will look into the possibility of collection/delivery alerts. Watch this space!
All the best,
Team Bike Hero
The service was excellent
The service was excellent. Bike Hero is easy to use: the bike was picked up and returned on the agreed dates. The price was reasonable and the dealings with Bike Hero were friendly
January 29, 2026
Reply from Bike Hero
Thanks for taking time to review Chris - great to hear you found the service easy to use, we put lots of emphasis on this.
All the best,
Team Bike Hero
Brilliant from start to end
January 29, 2026
Reply from Bike Hero
Hi Richard, thanks for taking time to leave a review - much appreciated. We try and make sure that the experience is smooth from collection to delivery (and everything in between), so great to hear it worked for you!
Team Bike Hero
My Specialized service
My Specialized mountain bike need a service and I looked around on line and found Bike Hero.
From booking the service to the collection of the bike the service provided was fantastic.
I leave on a block of flats with no lift and the person who return the bike back carried up the stairs because I wasn’t home.
Thank you for the great service provided and everything else keep up the good work I will definitely recommend you to anyone.
Kind regards
Jose
January 29, 2026
Reply from Bike Hero
Hi Jose - thanks for your review, we work really hard to make sure our customer service is on-point, so we're glad you appreciate it!
Team Bike Hero
Highly recommended
Very knowledgeable team, excellent communication, pick and drop off to suit me and to my work address. All that and still good value for money.
January 29, 2026
Reply from Bike Hero
Hi Robert, thanks for your review. Our collection & delivery service is central to what we do, so really glad you find it convenient.
Team Bike Hero
Great service
January 29, 2026
Reply from Bike Hero
Thanks for the review Josue - glad you liked the service!
Team Bike Hero
Reply from Bike Hero
Hi Katherine, many thanks for your review - fast and efficient is exactly what we aim for!
Team Bike Hero
Great service from these guys
Great service from these guys! Always helpful. Would defo recommend.
January 29, 2026
Reply from Bike Hero
Glad you enjoyed the service Alex - thank you!
Team Bike Hero
Excellent service and comm
Excellent collection/ delivery, especially handy as I was hit in a a hit and run accident and my bike was going nowhere.
Given time slots for collection and return.
Given a full explanation/ quote.
Bike now rides better than ever. I wish I could get fixed as quickly after the accident. Will now be investing in cameras and insurance
January 29, 2026
Reply from Bike Hero
Thank you so much for your review - we work hard to ensure the collection & delivery service is as smooth a possible. Appreciated!
Team Bike Hero
Reply from Bike Hero
Thanks Sandra for your kind words, we're glad you enjoyed the service. We think being polite is really important!
Team Bike Hero
Problem with my Di2 rear mech not…
Problem with my Di2 rear mech not shifting.
Very quickly diagnosed the problem and were able to get the replacement part ordered the same day I dropped it off.
When they returned my bike to Kingston they were also able to adjust their route to accommodate my times.
Great job guys!
January 3, 2026
Reply from Bike Hero
Hi Richard, thanks for taking time to review. We'll always try and make deliveries fit around customer's schedules - so happy it worked well for you.
Team Bike Hero
Excellent customer service
January 2, 2026
Reply from Bike Hero
Hi Valerie, thanks for your review. Customer service is really important to us - so we're happy your had a positive experience!
Many thanks,
Team Bike Hero
Super service
Super service - 3 bikes built, checked & set up in time for Christmas!
Worth every penny & totally stress free!!
December 19, 2025
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