This was the easiest and best way to ship a bicycle across the country to my grandson. Purchasing the shipping label was simple, all I had to do was put it on the box and take it to the carrier. I w... See more
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Review summary
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Set account, dimensions with weight, print labels and drop off. That simple. Tracking and notifications were perfect and the bike delivered on time and undamaged. Thank you, Jody M
If you are shipping a bike, you would be absolutely insane to do it without Bikeflights. The ease of use and cost difference between doing it yourself and using Bikeflights is a massive; I won't ship... See more
I tend to be a paranoid shipper. As was the case for one of my recent shipments. I had two boxes going to a bike shop in Oregon. When the bike showed up and not the gear box, I immediately filed a cla... See more
Company details
- #7 of 23 best companies in Shipping Company
Written by the company
Bikeflights is the best bicycle shipping service, trusted by riders worldwide. We offer faster shipping, dedicated support and premium protection at less cost so that you can ship the best way, guaranteed. Join over one and a half million served —including individuals, bike shops, events and cycling industry businesses— who have used Bikeflights to ship their bikes, wheels, e-bikes and gear with confidence since 2009. Ship the best way with Bikeflights.com. We ship. You ride.
Bikeflights.com
Written by the company
- We ship. You ride.
- The best way to ship a bike, e-bike and bike gear. We've been doing it for more than 15 years and served more than 1.5 million bike-related shipments.
- Need a box?
- We have premium, thoughtfully designed and easy-to-pack boxes available.
- Customer Support 7 Days
- You can reach our Support Team of fellow cyclists via phone, email and chat Mon-Fri: 6 AM-6 PM PT, Sat-Sun: 7 AM-2 PM PT. Our Virtual Assistant can answer most questions 24/7.
Contact info
8000 N Fowler Ave, 97217, Portland, United States
- (541) 705-2453
- support@bikeflights.com
- bikeflights.com
4.6
Excellent
54K reviews
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weight only after add all the packaging protection
Much better discount than eBay! Easy use
July 1, 2026
Excellent Customer Service
I was shipping this bike for my son who had inadvertently put the wrong weight on the request. Once I realized and reached out to the customer service group the day the shipment was supposed to go out. They quickly assisted me in getting the weight updated, paid for, and new shipping labels causing no delay. This was really important as he was flying out to Montana and needed the bike for his trip. It arrived on time and in perfect condition. The customer service team was amazing. Thank you!!!
June 24, 2026
Could not be simpler
Could not be simpler. Hadn't use my account in a while, but it was seamless. Enter info, print label, deliver to ups. Package received in two days.
July 1, 2026
Bikeflights provided excellent support…
Bikeflights provided excellent support when our delivery was delayed and the option of at-home pickup was really helpful too.
June 24, 2026
Best price for shopping ebike and great…
Best price for shipping ebikes and great instructions and notifications!
June 28, 2026
Never disappoints
Never disappoints. I’ll always ship with Bikeflights — consistently reliable, hassle‑free, and genuinely impressive. Can’t recommend it enough.
July 1, 2026
The eUser friendlyntire process is user friendly and…
The entire process is user friendly and easy to navigate through
June 23, 2026
Thank you Bikeflights
Thank you Bikeflights! You saved me a ton of money, picked up from my house and shipped my electric bike across country fast!
Amazing value and great service!
Can't recommend high enough.
June 18, 2026
Bikeflights Shipping
Setting up the account was straightforward and made it easy to get the shipping arranged.
June 29, 2026
Excellent service
The bike store ("Trek Bikes Beverly Hills" in Los Angeles) did an excellent job in packaging and shipping the e-bike and it arrived in its destination in perfect condition. The cost of the packaging and shipping the e-bike was very reasonable too.
June 30, 2026
Easy and Smooth!
Bikeflights is easy to use, and trustworthy. I’ve used them many times and it’s been smooth every time. Thank you!
June 22, 2026
Cross country transportation
The team at Oro bike shop in Tucson was exceptional and the customer interface we have with you all was
Definitely will refer you guys and use you in the future if I need to rises
Thank you
June 22, 2026
Fantastic
Fantastic! Bike arrived on time. Tracking information was frequent and accurate. Customer service was responsive. Thanks so much!!
June 29, 2026
If you are shipping a bike
If you are shipping a bike, you would be absolutely insane to do it without Bikeflights. The ease of use and cost difference between doing it yourself and using Bikeflights is a massive; I won't ship one without them.
June 29, 2026
Cheapest way to ship your bike
Cheapest way to ship your bike. We have used them at least 10 tim
Was to ship bikes across the country and internationally
June 22, 2026
Awesome Support and Logistics
Support is very responsive in a timely manner and quite helpful.
June 19, 2026
Easy to follow instructions
Easy to follow instructions. Putting together carton was quick and simple.
June 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Your online ordering was a nightmare…
Your online ordering was a nightmare for this first time user. Could not review info until after payment. When I tried to go back to previous screen to adjust info it took me back to beginning and all info lost. Also when putting in box size info, there was a full down menu in which I could choose the BBL box size. Well those measurements were for the unassembled box not the assembled box. That menu should be removed from shipping page unless your going to have the assembled size available.
YouTube video on box assembling and packing were okay, but had to hunt down a video which explained the front fork axle support and how to use it. Also if side loading a bike it would of been helpful to have seen a video on getting the side panel in once you side loaded the bike Your videos seem geared toward people who have regularly shipped bikes, not first time users.
That said it did fit my rad mini and it is going to ups today. It's a good product, could be easier to use.
June 29, 2026
Reply from Bikeflights.com
Hi Marcia,
Thank you for taking the time to share such detailed feedback. We really appreciate hearing from first-time users because it helps us identify where we can make the experience better.
I'm sorry to hear the online ordering process was frustrating. Losing the information you had already entered after trying to go back would certainly be frustrating, and I understand how that could make the checkout process feel more difficult than it should.
Thank you as well for pointing out the box dimensions shown in the dropdown menu. The dimensions listed are the manufacturer's box dimensions rather than the assembled dimensions, and I can certainly understand how that could cause confusion when preparing your shipment. I'll be sure to pass this feedback along to our team for review.
Your comments about our packing resources are also very helpful. While we have a number of instructional videos available, it's clear there are a few areas—such as installing the fork axle support and replacing the side panel after side-loading—that could be easier to find or explained more thoroughly. Those are excellent suggestions, and I'll make sure they're shared with the team responsible for our packing guides.
Despite the challenges, I'm glad to hear the box fit your RadMini and that your bike is on its way to UPS. We appreciate your honest feedback and your suggestions for improving both the ordering experience and our instructional materials. They're exactly the kind of insights that help us make the process better for future customers.
Thank you again for choosing us
- The Bikeflights Team
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