Bikeflights.com Reviews 

53,761
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the simplicity and straightforwardness of the shipping process, finding it easy to arrange and manage their bike shipments. Many people also appreciate the very reasonable pricing, often significantly more affordable than alternatives. The service is frequently praised for excellent communication, timely deliveries, and careful handling, ensuring bikes arrive safely and as expected. However, some customers noted issues with product condition upon arrival, reporting damaged frames, missing components, or trashed boxes. A few people also experienced unexpected carrier adjustment charges or claims of incorrect package dimensions, finding initial price quotes inaccurate.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency, with... See more

Price

Consumers find price to be positive, with many reviewers highlighting that the costs are fair, reasonable,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction and calling it... See more

Product

Customers had ambiguous experiences with the product, with many reporting significant damage to their bikes... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the website and overall process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was the easiest and best way to ship a bicycle across the country to my grandson. Purchasing the shipping label was simple, all I had to do was put it on the box and take it to the carrier. I w... See more

Rated 5 out of 5 stars

Set account, dimensions with weight, print labels and drop off. That simple. Tracking and notifications were perfect and the bike delivered on time and undamaged. Thank you, Jody M

Rated 5 out of 5 stars

If you are shipping a bike, you would be absolutely insane to do it without Bikeflights. The ease of use and cost difference between doing it yourself and using Bikeflights is a massive; I won't ship... See more

Rated 5 out of 5 stars

I tend to be a paranoid shipper. As was the case for one of my recent shipments. I had two boxes going to a bike shop in Oregon. When the bike showed up and not the gear box, I immediately filed a cla... See more



Company details

  1. #7 of 23 best companies in Shipping Company

Written by the company

Bikeflights is the best bicycle shipping service, trusted by riders worldwide. We offer faster shipping, dedicated support and premium protection at less cost so that you can ship the best way, guaranteed. Join over one and a half million served —including individuals, bike shops, events and cycling industry businesses— who have used Bikeflights to ship their bikes, wheels, e-bikes and gear with confidence since 2009. Ship the best way with Bikeflights.com. We ship. You ride.

Bikeflights.com

Written by the company

We ship. You ride.
The best way to ship a bike, e-bike and bike gear. We've been doing it for more than 15 years and served more than 1.5 million bike-related shipments.
Need a box?
We have premium, thoughtfully designed and easy-to-pack boxes available.
Customer Support 7 Days
You can reach our Support Team of fellow cyclists via phone, email and chat Mon-Fri: 6 AM-6 PM PT, Sat-Sun: 7 AM-2 PM PT. Our Virtual Assistant can answer most questions 24/7.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

54K reviews

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4.6

All reviews

(53,761)

2,150 reviews in the last 12 months

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Rated 2 out of 5 stars

Poor condition of package at arrival …

Everything was smooth and acceptable except the condition of the contents at delivery. The package was reinforced but arrived damaged with the contents exposed and damaged. The recipient accepted it as delivered and completed necessary repairs.

June 11, 2026
Bikeflights.com logo

Reply from Bikeflights.com

Hi Ray,

Thank you for your feedback. We're glad to hear the shipping process itself went smoothly, but we're very sorry that your package arrived damaged and that the contents were affected.

We don't see that a claim was filed for this shipment. If the damage was a result of transit and you have photos of the package and the damaged contents, we'd encourage you to reach out to our Claims team or file a claim directly at Bikeflights.com/Claims. We'd be happy to review the shipment and determine whether it may be eligible for a claim.

We appreciate you taking the time to share your experience and hope to have the opportunity to better serve you in the future.

- The Bikeflights Team

Rated 5 out of 5 stars

Im marking you 5 stars for doing your part, although Im not happy with your carrier.

I'm marking you 5 stars just for BikeFlights part in the process. The carrier smashed the box really hard and then inflated the cost because the bulge technically made the box bigger and pushed it into the balloon rate. UPS (or whoever their carrier is) now wants $145 more. BikeFlights offered to take care of half of the upcharge as a one time courtesy, which is very nice and commendable. However, it still doesn't make up for the upcharge from the carrier that shouldn't exist nor the disregard they had for the expensive bike in the box that I trusted them with.

June 13, 2026
Rated 5 out of 5 stars

Very happy I found Bikeflights

Very happy I found Bikeflights! From pre-purchase questions to delivery tracking I had great support -H/t Patricia. The box was delivered when estimated. It was constructed a bit different than in the video but easy enough to adjust to. We were packing a size large Giant e-bike and decided to ship the front wheel separately as it added too much bulk - crank removal would have changed that. No biggie. We used pipe insulation and wrap foam for padding. I used filament packing tape for additional strength along each fold line inside and added additional cross braces inside with rolled cardboard. The bike shipped quickly from MN to FL in 3 days and arrived with the box mostly undamaged and intact. Bikeflights shipping label cost was well below retail estimates.

June 8, 2026
Rated 5 out of 5 stars

Great service

Great service, awesome price.

But next time, I'll use one of your boxes instead of the box I got at FedEx. Haha, that's on me. n00b mistake.

June 13, 2026

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