I bought a SHIMANO Tourney TY300 rear derailleur Black 7s/Max 43t. The price was very competitive. The delivery was very quick, there was a little delay but nevertheless, they kept me posted and deliv... See more
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Best price I found for power meter pedals. I expected delivery to be longer as it was international but it arrived quicker than I expected. Ordering was straight forward. No issues. No import issues o... See more
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Usually i use trust pilot to review suppliers on this occasion I ordered then looked and had the fear of regret when looking at the reviews. However my experience has been very positive. Delivery was... See more
Company replied
Very disappointing experience with Bike Inn. I bought around £200 worth of cycling clothes and had to pay for the return label with Royal Mail. More than a month later, my return still hasn’t been... See more
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Company details
Written by the company
Bikeinn is an online retailer that specialises in cycling equipment, providing cycling enthusiasts around the world with everything that they need to enjoy the sport. The Bikeinn team is highly knowledgeable and is dedicated to helping every customer to get the most enjoyment from their cycling, no matter their age, skill or experience. Bikeinn’s range is large and comprehensive, featuring many leading international brands such as Castellli, Sportful and Spiuk. The online shop stocks bikes, clothes and accessories, which are suitable for everyone - from beginners to full-time enthusiasts. All of Bikeinn’s top quality products are sold at the best possible price, with further discounts available via exclusive sales and offers. The Bikeinn team offers top quality customer service and online support. Bikeinn is one of 18 spezialized stores in sports within the Tradeinn group, with over 2.600.000 references in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.bikeinn.com
Contact info
Carrer Pirineus 9 , 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- bikeinn.com
4.0
Great
39K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reasonable prices terrible shipping.
Reasonable prices terrible shipping.
Also confusing stock indication.
Items show in stock but after you place the order you can see it will arrive in their deposit in 3-6 days.
I would have not ordered those items if I knew in the first place.
June 5, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
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Worst online shopping experience in 25 years, woeful.
This is a great example of where an organisation has invested into chatbot technology at the expense of customer experience. I placed an order on the 9th May with an expected delivery of 21-23 May, here we are on the 8th June and I still have not received anything (despite BikeInn charging me for the item - £1375).
The tracking information provided is next to useless, and they have washed their hands of me now the item has been 'shipped'
despite multiple times to try and speak to a human all I get are automated chatbot responses. I already know what the response to this message will be. (something like 'delivery times are estimates, you can choose another courier, we are keen to improve etc etc). Which I will ignore as it'll be auto generated.
I'm now preparing for a chargeback from my UK credit card provider for non delivery. Such a shame as prices, website and payment experience is all OK, but they have forgotten about the customer.
I'm not usually a fan of leaving negative reviews before discussing with the retailer, but in this case it's impossible to speak to them, so I am at a complete loss as to what to do next.
I have been shopping online for decades and this is by far the worst experience I have ever had, and would seriously advise potential purchasers to look elsewhere. (also check out the TradeInn reviews, far more terrible than BikeInn but obviously part of the same group)
update 15/06 - finally received bike, all in good condition so have increased rating. I do still feel that by not relying solely on chatbot/AI tech to keep customers informed, and by not stating unrealistic delivery estimates, the amount of negative reviews would reduce dramatically.
June 8, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Very Satisfactory Service
Tyres received within a week off ordering which I felt was great considering shipping from Andorra. 45% cheaper than elsewhere on line. Will use again
June 4, 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
I had to sign for delivery
I had to sign for delivery - is this really needed for a £50 item? It implies you have high levels of theft.
June 4, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Received product exactly as expected
Received product exactly as expected, very happy with the service and product
June 4, 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
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Ordered a frame from bikeinn
Ordered a frame from bikeinn. I regretted after a few hours. Tried to get in contact, but there is no easy way to get in touch. When they answered me, it was to late to cancel the order. I bought the frame refurbed but it should be in perfect condition. There were scuff marks on the frame, and a headset expander installed that was not functioning. Had to cut the fork to get it out. Bad experience!!
May 28, 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
Good prices for quality products and…
Good prices for quality products and delivery time was fast
June 4, 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Ordered some new gravel bike tires
Ordered some new gravel bike tires. it all went smoothly the only issued i had was the delivery took longer the stated, when ordered it stated 2-3 day but took 5-6 day to final arrive.
May 28, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
A good price and fast delivery
A good price and fast delivery. Product as advertised.
June 1, 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
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OK but always very slow to ship orders
Good on-line experience and attractive prices but they are very very slow to ship the orders.
June 6, 2026
Unprompted review
Reply from Bikeinn
Good Morning,
Thank you for your feedback! We’re delighted to hear that everything was ok. We look forward to serving you again.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our sincerest apologies for any inconvenience caused.
Kind regards,
Competitive pricing and excellent delivery service.
Had what I needed in stock at a competitive price and delivered my order on time (in fact ahead of time).
May 27, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reliable online store, high-quality products, and excellent service
Ordered MTB gear here several times. Great selection, fair prices, and excellent service. Fast shipping and they always keep you updated on your order status.
June 3, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Quality products at credible prices all…
Quality products at credible prices all backed up by a good order process and delivery service, ordered Continental Race King 26 x 2 tyres for an old mountain bike as I was let down on supply by another cycle store, products were in stock and delivered very quickly.
May 27, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
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Follow up- Inept Customer Service
Now at 9 attempts to speak with Customer Service regarding refund to no avail. Bombarded with generic AI responses that are completely unrelated to my inquiry. Obviously there no one at the helm of customer service dept. Automated system with serious flaws at the expanse of unknowing customers. Let’s see how many attempts and Trust Pilot unanswered responses we can get to by the end of year.
June 7, 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Communication by shipper DPD very…
Communication by shipper DPD very weird. Message 06:26 "package could not be delivered at service point" Hey on a Saturday morning everyone is asleep. Just a fake message that delivery is delayed and that dpd does it on her own way. 5 days later it arrived at the delivery point. DpD can by far NOT match DHL. But! Not as bad as GLS.
June 1, 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Great service item
Great service item arrived 5 days earlier than expected and was a first class product.
June 1, 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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Lured by low-ish price
Lured by low-ish price. Terrible experience, 2 weeks for delivery this day in age is not acceptable
June 6, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Good prices
Good prices, often quick shipping. Sometimes the package looks like it’s been handled by ace ventura. But nothing has ever been damaged.
June 5, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Great website
Great website. Prices excellent. Communication good. Accepted return of lower powered light, this order was a replacement.
June 5, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
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