I’ve now bought two things- both significantly cheaper than uk based companies and both delivered by Royal Mail very well packaged and only a day or so slower than a UK based company. It’s as if Brexi... See more
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Ordered a bicycle light, because it was by far the cheapest price I could find online. Even with delivery fee already added. Not exactly express delivery (you can pay extra for it afaik), but it arr... See more
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The worst customer service on the planet. You will have one of two experiences: order, delivered, all good... or... order, any problem at all, you are on your own. My £5.5k bike order took... See more
Item arrived on time but the description on the website shows that the bag is equipped with wheels while I discovered that it does not have them. Anyway, apart from that, I can say it's a product that... See more
Company replied
Company details
Written by the company
Bikeinn is an online retailer that specialises in cycling equipment, providing cycling enthusiasts around the world with everything that they need to enjoy the sport. The Bikeinn team is highly knowledgeable and is dedicated to helping every customer to get the most enjoyment from their cycling, no matter their age, skill or experience. Bikeinn’s range is large and comprehensive, featuring many leading international brands such as Castellli, Sportful and Spiuk. The online shop stocks bikes, clothes and accessories, which are suitable for everyone - from beginners to full-time enthusiasts. All of Bikeinn’s top quality products are sold at the best possible price, with further discounts available via exclusive sales and offers. The Bikeinn team offers top quality customer service and online support. Bikeinn is one of 18 spezialized stores in sports within the Tradeinn group, with over 2.600.000 references in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.bikeinn.com
Contact info
Carrer Pirineus 9 , 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- bikeinn.com
4.0
Great
38K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have a deeply disappointed opinion…
I have a deeply disappointed opinion regarding Tradeinn’s delivery times. Even though the company provides specific delivery dates, they turn out to be just estimates, which makes them misleading. In contrast, every other company that has dates written on their products delivers them more or less on their stated dates. However, Tradeinn has failed to deliver on three consecutive orders.
My latest order was particularly frustrating. I ended up cancelling an order and placing it again because the “estimated” delivery time for the new order was shorter than for the original one – even though it was for the exact same products. This was after waiting approximately a week past the first estimated delivery date. Tradeinn is opposite of Amazon.
The goods are available in stock, and I can see that the order is being processed and handed over to the shipping company for transport. Despite this, I notice that the goods remain in transit for an extended period, sometimes up to a week. Although this can be attributed to the shipping companies, I believe there are deficiencies in the existing agreement. The agreement with the shipping company should be revised to ensure that delivery times can be maintained and to avoid providing misleading information about delivery times that are not accurate.
June 4, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
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Absolutely worst online shopping…
Absolutely worst online shopping experience I have had in years. Promised delivery within 24-48 hours, actually takes over a week to receive and it's the wrong item. Needs 6 pictures to confirm that they sent the wrong item to me. Needs another week to approve return and provide me with shipping label. Will take another 2-4 weeks to refund my purchase after the parcel arrives to their facility. Do not recommend unless you fancy your money to be frozen for 2 months time!
May 27, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
This is the worst company I’ve ever…
This is the worst company I’ve ever ordered from the customers service is none existent I placed a order 5 days ago and received a message saying my my shipping address needs updating i updated the address and for 5 days I keep getting the same message my order has been saying preparing for shipment for five days and every time I email customer service I get the same alternated response. I will never be shopping with this company again and won’t be advising anyone else to
June 3, 2026
Unprompted review
Reply from Bikeinn
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
Good but a little late
The products (a new tyre and tubless repair kit) was competitively priced and arrived well packaged. However, time was a factor and the item arrived a few days later than advertised meaning I missed out on a ride. If it had arrived on time they I'd have given 5*.
May 23, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
⭐ 1 Star
⭐ 1 Star
Extremely disappointing experience.
I placed my order on May 22nd and the website advertised a delivery time of around 5 days. However, it is now June 3rd and the package has only just been shipped from Spain.
The biggest issue is not the shipping itself, but the misleading delivery expectations. If customers are going to wait several weeks before an order is even dispatched, that should be clearly communicated at checkout.
I specifically ordered these parts for a bike project, and my bike has been sitting half disassembled while I wait for the package to arrive.
The prices may be competitive, but the delivery times and communication are far from what is promised. Unfortunately, based on this experience, I would not order from this company again.
June 3, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
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Price, quality and delivery perfect
June 3, 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Do not Shop there!
I’ve placed my order May 9th, I’ve received it on the June 2nd.
Packaging was damaged. Bag was wide open. I would not recommend this store to a living soul. Extremely bad delivery service and packaging.
June 2, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Everything was perfectly fine
May 3, 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Bad delivery and customer support
I wouldn't recommend because the delivery is so bad. Estimated delivery time do not reflect the reality. Time can be off by weeks. Customer support, if needed, is non-existent. They respond with stock answers like they've not even read the statement (probably some kind of chat bots).
However, prices are OK and the catalog is huge.
June 1, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
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Trade Inn will not respond to my…
Trade Inn will not respond to my contact regarding false product information, this has resulted in an incorrect order at the fault of Trade Inn who are now expect me to cover return postage, this is fraudulent and illegal activity.
June 1, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce transport and environmental impacts.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
I had a very disappointing experience…
I had a very disappointing experience with Tradeinn/Bikeinn and would strongly caution others before ordering.
I purchased an item in advance for a specific event based on their advertised delivery window. The order arrived late and after the event, making it completely useless for its intended purpose.
Customer service was equally frustrating. Responses were generic, dismissive, and simply redirected me to the courier instead of taking any responsibility.
After multiple complaints, the only “compensation” offered was a 5% discount voucher, with restrictions that make it unusable on many items. Frankly, this felt borderline offensive given the inconvenience caused.
Overall, poor communication, lack of accountability, and inadequate customer care. I won’t be ordering from them again.
May 15, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Everything was ok,I am satisfied
June 1, 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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Late delivery, refusal to honour warranty claim
I made an order with 5 items, all "in stock", it still took a full month to deliver. One of the items was faulty, a seatpost with a hole in it. I made a claim following the recommended process and they came back saying everything is fine. No picture, on their site or the manufacturers site, show that hole, because a seatpost does NOT need holes. Still waiting for an answer to my complaint... Last time I buy from them.
Update: as other reviewers have mentioned, unfortunately the public answers in Trustpilot are pretty quick (less than 1 day!), but one week later I am still waiting from an actual answer from the support service. So this is just a tool for them to pretend they care.
As conclusion, look at their ratings here. About 60% give 5 stars. 20% give 1 star. The rest fall in the middle. If you are lucky and everything goes well, congratulations. But if it goes wrong, it will be terribly wrong, their support is terrible. Buy at your own risk, and only items with low value where you can afford to lose the money or accept something you did not want, as it is my case. As mentioned above, last time I ever do business with them.
May 16, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
For any return issues, please always contact the relevant department. To check the status, updated information, and messages related to your claim, please visit our website and log in by clicking in the upper right corner and following this path: My Account > My Orders > View Return Status.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Great company to deal with
This is not the first time I have shopped with Bikeinn. Never dissappointed and utterly confident, as this time, the bike part will arrive promptly in good condition. Very competitively priced.
June 1, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Extended delivery date
I placed my order on May 13, and at the time of purchase the estimated delivery time was 10 days. However, since then the delivery date has been repeatedly postponed every few days. Instead of receiving my order within the promised timeframe, I am now being told that delivery may occur sometime between June 4 and June 10.
Delays can happen, and I understand that. A delay of a few days would be acceptable. What is not acceptable is a delay of nearly a month with no clear or reliable delivery date.
To make matters worse, I contacted customer service and requested to cancel the order so I could purchase the wheels from another supplier. My request was refused on the grounds that I had agreed to their purchasing policy. This leaves me stuck waiting for an order that has already been significantly delayed, with no guarantee that the latest delivery estimate will actually be met.
Very disappointing experience. Poor communication, repeated delivery extensions, and no flexibility when a customer wants to cancel due to excessive delays.
May 31, 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice.
We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.
Please excuse any inconvenience caused.
Best regards
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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Item arrived quickly exactly as…
Item arrived quickly exactly as described with good communication.
May 22, 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Potential customers be warned
Potential customers be warned! I have had a very poor experience with this company. I have already submitted a summary of the very expensive return costs for a pair of shoes (almost £5 more than the delivery charge), a return that was necessary due to the unreliability of shoe sizing - hardly the fault of a customer. Since then there has been more frustration and disappointment. The item I bought was delivered to me within 6 days, but the return took very nearly 3 weeks - despite the tracking showing its delivery 2 days after despatch. My refund arrived one whole month after purchase - but it left me with no purchase and being a whopping £18.48 out of pocket, that figure represents all of the carriage costs. Some folks might like take a chance and I wish them good luck, but I will never use this site again.
May 28, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
AVOID AT ALL COSTS
Delivery time is awful. They send damaged goods and made it as hard as possible to get a refund. They would not give me my money back unless I sent the parcel back to Spain and I paid the postage for it which I do not need to do as the goods were damaged. I had to claim through PayPal to get the money back.
AVOID AT ALL COSTS
May 28, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
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