By far one of the worst online shopping experiences. 1- long delivery times 2- horrible customer support 3- No telephone custoemr support; Even though you call them during their support time, The... See more
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The customer service I dealt with was perfect!!! The person was extremely helpful in giving advice with a new purchase of compatabile accesories for my bike. I had an issue with a previous order and t... See more
Bikester has a terrible customer service. Not only do I have to wait 12 days for each email response (which were highly unsatisfactory replies) they closed their entire phone service down for th... See more
Company replied
Vast product line and options for all budgets, good offers, nice shopping experience and fast delivery. Couldn't ask for more.
Company details
Written by the company
Vi på Bikester satt med våra nätbutiker över hela Europa och hade en enkel idé: Köp enkelt och snabbt, cykel, cykelkläder och tillbehör direkt online. Dra nytta av vårt omfattande utbud, oavsett var du bor eller när på dygnet du vill handla kan du shoppa din cykel online. Genom vår enkla navigering och intelligenta sökfunktion kan du snabbt hitta rätt. Vi vet att cykelvärlden har blivit mer komplex. Många olika hjulvarianter, hjulstorlekar eller cykeldelar ger cyklister svåra beslut vid cykelköpen. Men med våra virtuella produktrådgivningar behövs bara några få steg för att hitta rätt cykel för ditt ändamål. Vi håller reda på de senaste cykeltrenderna, till exempel elcykel. Vårt starka team kombinerar många års erfarenhet av branschen, känner och testar produkterna privat - för att vi är entusiastiska cyklister.
Contact info
Sweden
- bikester.se
3.7
Average
2K reviews
Replied to 22% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
It worked fine
Payment worked fine, delivery on time and items as described. Haven't needed the cancellation option, so no opinion on that.
June 9, 2017
Unprompted review
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Quick and reliable
Used Bikester several times now and always been impressed by the service...
January 17, 2017
Unprompted review
Useless
Out of 4 separate orders Bikester has managed to mess up 3 of them. It even sent a batch of innertubes that were of such bad quality they were thrown away. I wouldn't bother with this useless company, and it also appears that if one wants to contact the head office in Germany the mails get returned as the address given on the homepage no longer exists.
August 11, 2016
Unprompted review
Very good customer service
Responsive and caring! I would definitely recommend
July 16, 2016
Unprompted review
All good
Everything was as expected. Easy assembly on my sons 20" bike.
July 12, 2016
Unprompted review
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Fast and Easy!
Everything I ordered came quite quickly and was packaged in a good way!
They loose a star as there is no return slip included and for once, i need to return a crappy front kickstand. In order to return I have to print out a form from UPS which is a pain compared to Outnorth that includes the return slip in every package.
Overall, Bikester is my goto site for bike gear!
July 2, 2015
Unprompted review
No bike, no good review.
I'm still waiting DHL to delivery my bike... Let's see how long does it takes... If DHL is not giving you a good service either, that's your problem, change to Post Nord and let you customers happy (at least in the nordic countries).
May 5, 2015
Unprompted review
Late delivery and annoying request
I have not received the things I ordered on April 13 so far and I have been asked to rate my satisfaction at least 2 times via email, very annoying...
Now you have my rating!
April 21, 2015
Unprompted review
Worst experience ever. Avoid!
3 weeks after order, no product and cant even have the money back. They have no clue where the prdocut is and will not give refund untill the product is back. Why am I, the costumer, punished when THEY lose the product?
Support sucks as well, not a single mail response and useless phone service saying "thats just how it is".
Avoid Bikester at all cost!
March 16, 2015
Unprompted review
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Very slow website
Bikester has good stuff at faire price, but today, the site was so slow I just wanted to go somwhere else.
May 12, 2014
Unprompted review
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