Billabong UK Reviews 

Items not yet received

I do not have a printer for their return label, and I have asked them three times to please send me the postal address to return the item myself instead. The first time I asked I got an illogical reply that didn’t answer my question adequately. The next time I emailed them and got radio silence. Then, I they sent me their feedback questionaire to rate my experience, so I asked again there and, again, nothing. I’ve had some poor online shopping experience before, but to be ignored like this is a truly disappointing first !

Received wrong item, reached out to customer service via an online form they want you to use(no phone number)and 4 days later still nothing and now it’s the weekend. Terrible customer service, if you order something, prey they get it wright.

Cotton Twill Cargo Shorts - Terrible quality - cotton twill very poor quality and the stitching is all over the place - production has moved to China and it shows in the quality!!

I've been buying these shorts for years and the quality has deteriorated dramatically.

Highly recommend billabong always good quality and delivery on time always very streamlined approach

Order no 130450727 returned more than a week ago , still not refunded. Customer service is not existing , just a chatbot that can't even locate the order while I see it with my own eyes. If this doesn't get rectified soon I'll dispute with Amex. Let's see.

Terrible customer service. Contacted them because received an item without a hygiene strip and seeking assistance with return. Received an automated response requesting information I had already provided. Over a week later and no human response.

Absolutely shocking service. Returned my order coming up to three weeks ago. No response to multiple emails and haven't been refunded, despite sending proof of return.

My order was not delivered. I contacted customer services by email several times with useless automated responses. It is still unresolved over 1 month later. Do not purchase from Billabong!

Very slow delivery time. T-shirt colours and designs are good but the fabric is a lot thinner than they used to be.

Missing item in delivery. Absolutely nil communication despite several requests for updates. Then all money was refunded. Then missing item turned up a week later and money taken from account.
So all square in the end but appalling customer service. They actually sent me an email to stop sending requests for info as it was making them slower! And three weeks later I still haven’t had one response. Will never use again.

I’ve been buying from Billabong for years however I wont be anymore. I returned a couple of items for a refund and it has been 25 days no refund or communication. I’ve tried contacting them but only getting automated replies. So frustrating.

I have not received my order. Tracking says I have and customer service do not answer my emails. What else can I say £93 down the drain. I have been ripped off.

Will never order from the company again. I can’t get through to billabong in the uk
at all after multiple emails about the products I have ordered and since returned.
I got through to billabong in another country and they were super quick with replies but I have not received a refund or any reply from the uk after weeks of trying

Poor communication and delivery updates, kept in the dark

Terrible. Order took ages to arrive. Once it did, the t-shirt itself was really poor quality - similar fit and feel to T-shirts from Primark. It fitted too small compared to the images. For the price you pay it’s a total rip off.

Organised a return via the Evri label provided. It’s been two weeks now and the item hasn’t arrived back so I assume it’s lost in transit and customer service are doing nothing to help. So at this rate I won’t be getting my £40 refund. Really disappointed

I was a long time Billabong customer. And then I realized like a lot of us that we lost our rewards. They're clothing line shifted. Who the hell is running the business. The designs the fits the cuts of the shorts and shirts are nothing like they used to be. I even saw Billabong at Sam's club. Sell outs. Luckily I have some good well made original Billabong wet suits and swimwear but I won't be purchasing anything else.

Attractive well made item, just a little bit different.

Had an issue with the delivery address which was not sorted have not received my order

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