Billabong UK Reviews 

I received the wrong item from the company and wrote multiple emails to tell them to either get a refund or the correct item sent and they never responded after weeks of waiting I decided just to return the item which then cost me £5 to do. Do not buy from this company online.

Only received 2 out of my 4 items ordered. I’ve now sent 2 emails chasing up where the other two items are, and I’ve had no response. Really poor service so far.

Proving impossible!!!!!

I’ve been trying to get in touch for some time now and have contacted Billabong multiple times across every available platform - including the website chat system, email, and Instagram. Each message has been followed up several times, yet I’ve received no response at all.

At this point I’m genuinely struggling to get hold of anyone, which is incredibly frustrating when you’re just trying to resolve a straightforward issue. I’ve always liked the brand, but the lack of communication makes it very hard to trust ordering again.

I’m really hoping someone from the team sees this and gets in touch soon.

Really hit and miss with the delivery time, it may take 2 days or it may take 2 weeks. The items themselves are good quality but if you want something by a deadline like a trip that is less than 2/3 weeks away I wouldn't bother, you are more likely than not not going to have it by the time you leave. Really frustrating as the tracking info is non-existent as is their response to any queries.

Haven't sent the full order - item missing. No reponse from their customer service team. Will have to apply for a chargeback from my bank. That's the last time I order from them.

I’ve bought several items from billabong and I’ve had lots of comments on them, people just love them. When you’re in your 80’s it’s difficult to find something you love.

I have to give w star as I can't leave none....
Order took an AGE ...too big so needed to return ....NO LABEL ...
...went into order to pring a label but it BOMBED HALF WAY THROUGH ....
...NO RESPONSE to request for advice ....
..then when I tried to leave a review as requested my BAD REVIEW wouldn't upload!!!
So im stuck with goods I can't return but have PAID FOR !!!

Easy to use!

Great product and shipped out very quick. Only minor issue was it took a while to arrive but that was because of Snowmageddon in NE Scotland

Brilliant service, fast delivery.
Great quality clothing and fantastic prices.
Fab discounts

Easy to order. Fast dispatch by Royal Mail tracked delivery. Good quality product.

Still not received my order - and tracking is impossible to access.

Can't understand the negative reviews, although people generally only leave them after a bad experience.
I'm new to Billabong and have just bought myself some amazing bargains in their sale including a rucksack, scarf and X2 fleeces. I liked my first fleece so much I bought another in a different colour!
With speedy delivery, good quality, stylish clothing which is a bit different, and eco-conscious materials I will certainly buy more in the future. Maybe add a vegan clothing range 🤔. This would be amazing. Keep doing what you're doing 🙂

I know it was Xmas, but after 2 weeks have still not received order.. and no way of tracking, which may be down to delivery company...08 01 26 will change review to finally delivered, item good quality, just nearly 3 weeks to receive it, don't see joining billabong member has any benefits. Free delivery but bombarded with emails and a 3 week wait, upgraded to a2 star

Still producing some excellent stuff at keen prices. Friendly and helpful staff, too.

Would not say experience was great-see comments in previous questionnaire. Let down a little by longish delivery schedule, lack of reliable tracking information and what I consider the unprofessional procedures of DPD carriers.

Zero customer service - business acts as a proxy to a european warehouse. No one is manning the support desk and the initial emailed response from the customer support form is automated.
I was sent some wetsuit boots in a wrong size and asked for a resolution but since their one and only response is an automated reply via 'Alice', I hold little hope of hearing back from an actual person.
So that leaves me with two options, try and send back via their Returns process which leaves me with zero confidence, or try and sell the products on.
It's shocking that Billabong think it is acceptable to conduct business like this, the '.co.uk' proxy company are operating on near illegality given how blasé their approach is to the Consumer Rights Act.

Terrible company. Ordered an item. They sent a size too small. Set up a return through order site, printed off return label and posted it. Since then nothing. 10 days later no response to repeated requests to know if refund is being processed. If they do respond its an automated reply unrelated to the query.
I have sent proof that it was posted back and that it entered the returns tracking service.

Still no refund. I now do not know how else to get my money back for an item they got wrong and I returned.

Very good fit and very good customer service!!!